Introducing New Enhancements to Synthetic Monitoring: Smarter, Faster, and Easier Than Ever

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We’re excited to announce the latest release of Synthetic monitoring, packed with powerful new capabilities and usability enhancements. These updates are designed to give you deeper insight, greater control, and a more streamlined experience as you monitor critical systems and services. Whether you're responsible for delivering reliable digital experiences or reducing operational overhead, these features help your team move faster, detect issues earlier, and align monitoring with business outcomes. 

🔍 Advanced Assertions for Smarter Monitoring 

Monitoring isn’t just about knowing if a service is up — it’s about understanding how it’s performing and whether it's behaving as expected. With our new advanced assertions, you can now go beyond status codes and assert conditions based on: 

• Response time thresholds – Catch performance regressions before they affect end users. 

• Response body content – Ensure payloads match expectations and critical data is present. 

These enhanced assertions give you the tools to validate not just availability, but performance and correctness — closing the gap between synthetic testing and real-world reliability. 

🛠 Bulk Editing of Synthetic Tests 

Managing synthetic tests at scale can quickly become tedious. That’s why we’re introducing bulk editing — a faster way to apply changes across multiple tests in just a few clicks. 

Now you can update parameters like: 

• Alert conditions 

• Monitoring locations 

• Credentials

…all in one go. This is a huge time-saver for teams maintaining dozens or hundreds of tests, and it helps ensure consistency across your environment. 

☁️ ServiceNow-hosted Test Execution 

We’re taking simplicity and reliability a step further by offering ServiceNow-hosted execution for synthetic tests. That means: 

• No external infrastructure or runners to manage 

• Lower setup overhead 

• Improved observability within the ServiceNow platform 

For IT teams already using ServiceNow, this means faster deployment, native visibility, and a simplified monitoring stack — all in a single platform. 

🔎 Smarter Filtering to Find the Right Endpoints to Monitor 

When your CMDB includes hundreds or even thousands of HTTP endpoints, finding which ones to monitor can be overwhelming. Our improved filtering helps you quickly narrow down and identify critical endpoints.  

Get Started  

Get started in minutes—no central monitoring team or specialized tools required. As an IT Operator, you can quickly configure synthetic monitors by simply identifying service endpoints, enabling proactive performance validation across regions. Seamlessly integrated with your ServiceNow ecosystem, this streamlined approach accelerates investigations and helps you resolve issues faster. 

Synthetic monitoring updates are available now in the ServiceNow store - for installation instructions and to learn more about implementing synthetic monitoring in your environment, visit the ServiceNow store or contact your ServiceNow representative. If you'd like to talk with our Product team about your use cases, feel free to reach out.