The new AIOps capabilities in ServiceNow ITOM are the magic wand of the ServiceNow IT Technical Operations team. How? This team inside ServiceNow is combining historical data and text-based correlation from the ITOM AIOps solution with the noisy alerts into a single incident. The system acts like a magic wand by doing this automatically; we no longer have to manually comb through an avalanche of alerts.
To date, AIOps has reduced IT support and IT ops incidents by 39,000, saved 13,000 hours, and helped us realize just under $397,000 in savings. Those are some pretty big wins, and we’re just getting started.
Read more in the blog: The journey to AI begins with an automation-first mindset To watch a recording of our free Knowledge 2021 session, click here. Free registration is required.
