‘Access denied. Script returned status 3 using account user null.’ error message for AD activities

[Pallavi71]

Hello All,

We have used the Orchestration Active Directory activities in the workflow for the User offboarding process. For the ‘Disable AD User Account’ activity, the workflow follows the failure path with error message ‘Access denied. Script returned status 3 using account user null.’ but also for ‘Remove User from Group’ activity the workflow follows the success path with the same error message. This issue we are only facing on the PROD instance, on the TEST instance the workflow works as expected. Previously we were not facing this issue on PROD also but from last week this issue has occurred.

If anyone has an idea related to the ‘Access denied. Script returned status 3 using account user null.’ error please let me know.

Any guidance or tips would be greatly appreciated!

Thank you!!

[arpitnigam]

I am also facing the same issue..ANy luck ?

[Pallavi71]

We have also faced the same issue while executing the activities of the orchestration activities.

This error occurred because the MID server used invalid credentials while the execution of those activities. So we have checked all the credentials and selected one valid credential.

On that valid credential in the ‘Applies to’ field we have selected ‘Specific MID Servers’ and added that MID server in the ’MID Servers’ field. 

After making these changes our issue was resolved.

[Tim Boelema]

Same issue, any luck on resolving?