Duplicate Alerts
Hi Team, How to handle duplicate alerts in servicenow? Thanks, Sukumar
Forum Posts
Enable Edit Button on Relationships
I've created a relationship and it shows the records only if matches certain field within the parent , the relationship is working perfectly but it is not showing the "Edit" button on the top of the related list.I personalize--->List control and Enab...
Resolved! Need help with Script to add and remove users from group based on true/false field.
I have a checkbox on the user table to indicate whether or not a user is a manager. I would like a business rule to maintain a group for managers by adding and deleting users from the group based on wether or not this box is checked. The add script ...
Could you please provide us all the Discovery port numbers of all types of protocols?
Could you please provide us all the Discovery port numbers of all types of protocols?
Resolved! In payload invalid data source [Service-now] exist.
During the Discovery of a Storage Server the Pattern "NetApp Storage Cluster-Mode" fails with following error: Identification CI Errors: In payload invalid data source [Service-now] exist. You need to provide a valid choice value from field [discover...
Discovery log too large and not saved
All, For some debugging, I really need the discovery log that is currently NOT saved since it is too big.See my attachment and the statement in there 'Discovery log is too large and could not be saved'. Any way to enlarge this, just for debugging pur...
Resolved! Management of local credentials for Server Discovery
Hi, We're running discovery across a large organisation and for the most part we can use domain level service accounts to cover the majority of our infrastructure. Our problem is that around 800 devices that are not integrated with AD and as such req...
Password Reset Enrollment Options
Hello All,I am trying to setup Password reset verification options of either SMS verification or QA verification. I have setup groups, one for SMS and one for QA verification. My test users are assigned then assigned a group. The enrollment process t...
Resolved! CI not binding based on MAC Address in Event Management generated Alert
Hello, I am trying to use the Default CI Binding, but using the MAC Address as Node. (OOB documentation says that it accepts CI name, FQDN, IP or MAC for Host CIs). (this is in a personal instance) The node is set with the Mac Address value, and I ...
Resolved! Help! Moved MID Servers (via xml export/import) from one instance to another and ended up with duplicates
I think I got ahead of myself a little bit and tried to do a xml export of my MID Servers from Test and then an import into Dev. All the MID Servers from Test imported but now my issue is that the MID Servers that were in Dev were also duplicated by ...
Event Management KPI's
I'm wondering if anybody has any suggestions for event management KPI's. I'm thinking of alert correlation percentage and something to measure compression rations for events to alerts. What are other firms measuring?
Inbound Email Action: - Extract data from an html table
Hi, Is anyone able to help/advise. I have set up an inbound action to create a requested item - I have managed to get this going but I am having an issue extracting the data from the email. This contains an html table - and the data I want to extr...
Resolved! MidServer not receiving SNMP trap
we have installed SNMP trap collector instance to receive snmp trap via midserver however while testing, our midserver is not receiving any snmp trap alert from our hardware devices, even check in All Events, no snmp trap alert is receive. can you pl...
SevOne Event Integration with ServiceNow
Hi , Im looking for some assistance in the integration of Event data from SevOne Monitoring tool to ServiceNow. Has anyone done that . If so please guide me with some insights. I see the SevOne Integration app was available once in ServiceNow Store...
Resolved! Missing Classification Information
Hi All, I am probably overlooking something here since I am just starting to learn the Discovery module. I am trying to discover a virtual Windows server built on VMWare and I am receiving the following errors in discovery log when I do quick discov...
