Hi All, I have noticed that most recent discovery field is being populated only for computers, applications.But its not being populated for other tables such as servers, other network devices. Is there a way we can get this populate for all things ...
Hello All,I am trying to setup Password reset verification options of either SMS verification or QA verification. I have setup groups, one for SMS and one for QA verification. My test users are assigned then assigned a group. The enrollment process t...
Hello, I am trying to use the Default CI Binding, but using the MAC Address as Node. (OOB documentation says that it accepts CI name, FQDN, IP or MAC for Host CIs). (this is in a personal instance) The node is set with the Mac Address value, and I ...
I think I got ahead of myself a little bit and tried to do a xml export of my MID Servers from Test and then an import into Dev. All the MID Servers from Test imported but now my issue is that the MID Servers that were in Dev were also duplicated by ...
I'm wondering if anybody has any suggestions for event management KPI's. I'm thinking of alert correlation percentage and something to measure compression rations for events to alerts. What are other firms measuring?
Hi, Is anyone able to help/advise. I have set up an inbound action to create a requested item - I have managed to get this going but I am having an issue extracting the data from the email. This contains an html table - and the data I want to extr...
we have installed SNMP trap collector instance to receive snmp trap via midserver however while testing, our midserver is not receiving any snmp trap alert from our hardware devices, even check in All Events, no snmp trap alert is receive. can you pl...
Hi , Im looking for some assistance in the integration of Event data from SevOne Monitoring tool to ServiceNow. Has anyone done that . If so please guide me with some insights. I see the SevOne Integration app was available once in ServiceNow Store...
Hi All, I am probably overlooking something here since I am just starting to learn the Discovery module. I am trying to discover a virtual Windows server built on VMWare and I am receiving the following errors in discovery log when I do quick discov...
Hi Team we are planing to do ServiceNow to BigFix Integration . How to start and what is the best way to integrate ? Thank you, Surya
What are some changes you made to the CMDB Health Dashboard in regards to Correctness, Compliance, and Completeness metrics? Did you automate any tasks associated against any particular CI classes? Did you implement any business rules based on an...
Good morning, I'm attempting to discover HP Blade Enclosures in an effort to properly populate serial numbers from blade servers. (Blade servers are grabbing a Virtual Connect serial) I had our server team add a credential to one of the enclosures, I...
Hi, everyone! I have a quick question regarding costs of the Discovery feature. We started on ServiceNow Express, which included Discovery for 500 nodes, though we shelled out $1200/year to increase this to 1000 nodes. This worked well for us, and...
Override The Assignment Group of the Incident based on the source that created the event. We have a use case at our company where a monitoring tool is sending us the support group they would like to assign in the payload. We would like to keep a co...
I have 2 clients that are interested in mainframe (zOS) discovery. They both are migrating from IBM TADDM product, which provided rich mainframe CMDB data: Mainframe, LPAR, DB2, IMS, CICS, WebSphere, MQ. I see that SN uses "mainframe unix services" t...
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