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Resolved! Active, couldn't classify: No WMI connection

Getting this popular error in discovery.Usually the issues would be around any of the following, not this time.Already verified the following.MID server and target (Windows7) are reachable.Target TCP 135 , 139, 445, DCOM Ports: â—¦High port range 491...

anandtk by Giga Contributor
  • 8345 Views
  • 17 replies
  • 5 helpfuls

Event Management - Test Scenarios/Test Cases

Hi, Can you anyone help me in documenting event management test cases or scenarios?          Test Case creation for monitoring / ticketing integration Thanks, Vinitha.K

vinitha3 by Tera Guru
  • 2120 Views
  • 1 replies
  • 0 helpfuls

Discovery - prerequisites before implementing

Hi All, I was wondering if someone had some advice/information on prerequisites on your data before looking to implement discovery.  This would also include discovery in AWS. We have some information in the CMDB some manually created and some from AP...

Sam Ogden by Tera Guru
  • 2586 Views
  • 2 replies
  • 0 helpfuls

SMI-S vs CIM server?

Hi, Can anyone explain what is SMI-S and CIM?  can we discover storage devices with SMI- S server alone?   Thanks

Upstream and Downstream relationships while using Service mapping

Hi, We are using Service mapping. Its creating lot number of upstream and downstream relationships on a CI. Say, if I open a linux server it has got around 12 webspheres under downstream. Its confusing users when they look at the form. They say only ...

Nik Amy by Tera Contributor
  • 2123 Views
  • 6 replies
  • 1 helpfuls

ServiceNow ITOM and Solarwinds SAM

Hi all   We have Solarwinds Server & Application Monitor and we are considering getting NPM in the future We are also using ServiceNow for its helpdesk and are now looking to use it for CMDB, this brought us to Discovery and realised this was part of...

Host detection failed for IP address

Hello All, When I am trying to debug 'Credentialless Discovery Network Device' pattern, I am getting below error. Can someone please help me to resolve this issue.     And when I check the discovery log, I can see below error.     Regards V Kiran K...

find_real_file.png find_real_file.png

Resolved! Discovery Roles

Hi All, i am trying to give someone read access to discovery configuration and results , but i cant seem to find such role within servicenow. only one i can find is the discovery_admin which gives too much permission to the user? dose anyone here had...

Rex Shi by Giga Contributor
  • 3320 Views
  • 3 replies
  • 3 helpfuls

Resolved! I have a discovery related question, for /24 , How many Shazam probes will run ? 1 ? or 254 ? Also lets assume after Shazzam we got only 50 Devices on the network, In that case how many Classification probes will be triggered ? 50 ? or 1 ? Thanks

I have a conceptual question. For /24 network, how many Shazzam are executed ? also in response of Shazam if we found 50 devices how many Classifier probes we expect to be triggered ?

Cameron13 by Tera Contributor
  • 2207 Views
  • 1 replies
  • 1 helpfuls

AS400 discovery

Hi, Has anyone discovered AS400 device successfully.  The link https://community.servicenow.com/community?id=community_question&sys_id=5ce7472ddb1cdbc01dcaf3231f961937 doesnt seem to work.   Thanks Nik

Nik Amy by Tera Contributor
  • 1948 Views
  • 1 replies
  • 0 helpfuls

Discovery error - RPC server is unavailable

hi all, I tried to do telnet to the IP from the VM which hosts the MID server and I don't see any issues. is this error credentials related? seems unlikely as we are using a Windows domain admin. Not sure if the machine is not on the domain.     on ...

find_real_file.png find_real_file.png