Administrator's day-to-day activities

[sridharan]

Hi All,

Can I know the ServiceNow administrator's Day to day activities.

Like what kind of tasks or issues that can come on day-to-day basis.

What kind of Incidents or critical incidents do they receive?

Please provide the pointers with real-time examples

[harishdasari]

Hi Sridharan,

No one can specify particular activities will only be carried out by Admin's.

They can perform activities like creating/modifying groups and users.

integrations with third party sources, coding and enhancements.

and also admin's has to look at incidents raised by the users and finding the resolutions.

designing workflows etc.

there is no much difference in Admin and developer roles. It depends upon the company requirement, you have to perform and fulfill the activity.

thanks

[Chuck Tomasi]

As a general guideline, you might find the content of the System Administrator training course(s) helpful. These are typical activities for MOST system admins. However, some organizations have a heavier development perspective for their admins while others focus more on the overall system operations.

System Administration

Advanced System Administration

[sridharan]

Hello Chuck,

I am new to ServiceNow, got trained in Administration but unsure of real-time day-to-day roles and responsibilities of an Admin.

SNow Admin training covered very few parts of the tool whereas companies require almost similar/equal roles and responsibilities of Developer

Hence, I would like to know few real-time day-to-day incidents or Critical incidents that a SNow Admin receives.

[Chuck Tomasi · Accepted solution]

Most of the incidents and requests you will handle are around the ServiceNow platform (avoid calling it a tool - another discussion )

Incidents like "I cannot login", or "When I check this box, the other field doesn't show up." "How come I get taken to this record when I click on this icon?" or "Can you create me a report to tell me how many people have not logged in for the last 90 days?" Those are typical incidents and requests.

I strongly recommend creating a demand management system of some type (either the one that comes with our PPS product, or one of your own) to handle the case load if one does not currently exist in your organization. You will soon find yourself with a backlog of work that needs prioritizing. Have that list drafted and ready for your boss makes everyone's job easier. That way you are spending time adding value to the organization and have a means of letting people know where they stand in the list of things to do.