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ACC Visibility

Hi team,```When the payload is returned from the MID Server to the instance, the ACC-V Check Type, Enhanced Discovery, delegates to the Enhanced Discovery Handler script include provided by ACC-V. The script contains logic to process the data from th...

VM Provisioning

Dear all,   There is a requirement today to scope for VM Provisioning. I am being told that there are two ways of solutioning this requirement: a. To build a custom catalog. b. To use the ITOM Cloud Accelerate.   I have been tasked with differentiati...

Discovery Source From ACC - V

Hi team, Recently, I have been conducting discovery using "ACC-V," but in the CMDB record, the discovery source is displayed as "ACC-visibility," whereas the discovery source for the software installation field shows "ServiceNow." However, I did not ...

Resolved! How to calculate number of mid servers required

In many interviews I get a common question : How you decide the number of mid servers required to discover client network / data center ? I am not sure how to calculate number of mid servers required for a particular data center. Please guide on the ...

Jenish2 by Tera Contributor
  • 2046 Views
  • 3 replies
  • 4 helpfuls

Resolved! Pattern (Azure Virtual Machine) Issue

We Implemented Azure Cloud discovery able to discover VM's from  cloud discovery schedules . But for few schedules pattern will be failed showing Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_vm_instance cannot be created since ...

SASIKUMARR_0-1718127949091.png SASIKUMARR_1-1718128008854.png
SASIKUMARR by Tera Contributor
  • 1367 Views
  • 3 replies
  • 2 helpfuls

Application Service Mapping

Hi,I am mapping application services and they fail with error "Failed to identify CI due to the host xxxx lacking an application running on port 1433" as we are not using this port to connect. Can you please advise on what I need to do so the pattern...

Mvakazi by Tera Contributor
  • 398 Views
  • 3 replies
  • 0 helpfuls