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Send notification from an alert --- event management

Hi Team, There is an alert being generated within 'em_event' table whenever an agent client collector 'agent' goes down on any of the server.Is there any way by which I can send a notification from an alert? and can I copy email content from the aler...

_navin9898 by Tera Expert
  • 470 Views
  • 2 replies
  • 0 helpfuls

ServiceNow to SolarWinds Connector Test failed

Hi all,I am trying to configure SolarWinds connector from my ServiceNow.Have filled in all the details, but when I perform a test, the results returned "Timed out for connector instance".What does this error means?I can confirm the credentials suppli...

SolarWinds Connector Test Failed.png
snow_noob by Kilo Contributor
  • 1407 Views
  • 7 replies
  • 1 helpfuls

Cohesity Discovery - Credential Type

All, We are trying to discover Cohesity devices for a client.  We are working through the process as defined but are having trouble with the credential on the Cohesity side.  What type of credential needs to be created? Does it need to be a local cre...

dmatasek-cdw by Tera Contributor
  • 1234 Views
  • 5 replies
  • 0 helpfuls

Resolved! Agent Client Collector (ACC) - API Key change - Encryption

Hello Community, so i want to update the API Key in the acc.yml on our ACC service, as they can expire.I already created a new API Key on [mid_webserver_api_key_credentials]. I can view the API Key.But this is not an encrypted API Key, which i need t...

xbr by Tera Contributor
  • 2418 Views
  • 5 replies
  • 2 helpfuls

JAMF Service Graph Connector - Permissions in JAMF

All, We are running the JAMF connector in a Utah environment.  We configured it via the Guided setup and confirmed that the user connects.  All of the JAMF jobs are using the same connection.  However, when we run the job for Mobile Devices (or do a ...

dmatasek-cdw by Tera Contributor
  • 1233 Views
  • 2 replies
  • 0 helpfuls

Stop expiring certificates as events in Event Management

We just implemented Certificate Inventory and Management for a customer and the customer also have Event Management. I think that I've see configuration to not receive events in em_event table if a certificate is expiring. We don't want to create Ale...

cmdb integration with zabbix

Hi all, after create event connector between zabbix and servicenow instance, Customer wants to integrate CMDB with zabbix. Zabbix hosts -> Servicenow CMDB CIs. Unfortunatly there's no service graph connector for zabbix.Is there any ways to solve this...

Hank Woo by Tera Guru
  • 886 Views
  • 2 replies
  • 0 helpfuls

Resolved! Set Alert Tag Using Script

Is it possible to set an alert tag using the event field mapping type "Advanced mapping using script" or through any other scripted approach in the platform? We have some use cases where we need to do more than just a regex field extraction to get wh...

IPv6 device discovery and IPv6 MIB

ServiceNow support has stated that MD server uses the IPv6 MIB for IPv6 address discovery. However per RFC8096 the IPv6 MIB is now obsolete and I have found it is not longer supported by our network devices.  Does anyone have a workaround for this?

Best Practice for managing automatic Certificate renewals in SN

Hi Are there any best practice resources on how to manage certificates over their lifecycle. I've recently taking this on and one issue I have is managing certificates that auto renew. When a cert auto renews and is pulled in via Discovery the old ce...

NBizzer by Tera Contributor
  • 726 Views
  • 1 replies
  • 0 helpfuls