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Alert is created even though no event rule is applied

masahironaka
Tera Contributor

We use event management.
We manually triggered the event in a condition where no alert was created to verify.
However, the alert is created and the following message is displayed

message:Event rules are not applied.

so an alert is being created even though there is no event rule applied.

【question】
①Please tell me why an alert is created even though the applicable event rule does not occur.
②Is it possible that the alert is created because of event rule or business rule?

thank you.

7 REPLIES 7

nicks8850
Tera Expert

Did you find any solution to this? I have the same problem and logs does not tell much I just see one line the processing notes as below:

"Created new simulated alert with state Open from event: "

Hi @nicks8850 ,

We've encountered the same issue. Curious to know how you worked with this one?

Thank you,
Stephanie

SK Chand Basha
Tera Sage
Tera Sage

Hi @masahironaka 

 

If you open the event record , can able to see processing rule related link if you click on it which event rule it has been used it will tell