Alert is created even though no event rule is applied

[masahironaka]

We use event management.
We manually triggered the event in a condition where no alert was created to verify.
However, the alert is created and the following message is displayed

message:Event rules are not applied.

so an alert is being created even though there is no event rule applied.

【question】
①Please tell me why an alert is created even though the applicable event rule does not occur.
②Is it possible that the alert is created because of event rule or business rule?

thank you.

[nicks8850]

Did you find any solution to this? I have the same problem and logs does not tell much I just see one line the processing notes as below:

"Created new simulated alert with state Open from event: "

[Stephanie Leigh]

Hi @nicks8850 ,

We've encountered the same issue. Curious to know how you worked with this one?

Thank you,
Stephanie

[Jeff K1]

This is under the covers, default Event Management processing.
https://www.servicenow.com/docs/bundle/washingtondc-it-operations-management/page/product/event-mana...

There doesn't need to be an event rule in order for an event to become an Alert. The event just needs a severity of Warning-Critical and an Alert will be generated.

And by default, if no event rule exists, Event Management will use the Node to attempt a look up for a Hardware CI.

[Stephanie Leigh]

Thanks so much for this, @Jeff K1 !

[SK Chand Basha]

Hi @masahironaka 

If you open the event record , can able to see processing rule related link if you click on it which event rule it has been used it will tell