Alerts in Maintenance mode

[luisescobar]

What is the criteria for open alerts that are on maintenance mode? I noticed that when an open alert that is set to maintenance is updated by a new event the maintenance checkbox clears but I was expecting the event to only update the alert and to clear the checkbox. I looked through the system properties and seems like there no available configuration for this.

[robertgeen]

Out of the box there are 2 criteria that will automatically check the in maintenance check box. The first is if the CI attached to the alert has an operational status of in maintenance. The second is if that CI is part of any change records that are approved and are in their implementation window. These are the 2 out of the box mechanisms. It should be noted the calculation for what is in maintenance vs not in maintenance is done I think every 1 minute. Hope this helps.

[luisescobar]

Thanks Robert this helps a lot, so for an alert that is not binded to a CI but that is open and maintenance is checked would a business rule be the best way to keep this alert in maintenance when new events are received?

[robertgeen · Accepted solution]

Yep it probably is the best way if it's resetting it. That way it stays that way until the operator changes the flag (you may want to look at whether the change is interactive or not so you can tell the difference between back-end processing vs a user clicking it).

[luisescobar]

That makes sense, thanks again.