Anybody been able to discover Rubrik devices with ServiceNow Discovery?

[Martin Grosskop]

We are busy deploying Rubrik devices and have attempted to discover them.

The Shazzam probe tells us port 22 is open, and the device runs Ubuntu.

But we cannot seem to get any SSH credential to work that will allow to explore the device further.

Anybody else been successful at Discovering a Rubrik device?

Regards,

Martin

[curtisrowell]

Have you checked your documentation to see if there is an SNMP agent enabled for this device?  My reading on this suggests that this is a Linux appliance server which typically means that while Linux discovery would work, the vendor would invalidate their warrantee if you add any credentials, leaving SNMP or integration as your only probable options.

If you have or can set the public community string for the device, that would be your best bet - and simplest.  If not, integrating with Rubrick Cerebro, which is I believe the management console, would be your next option.  Perhaps a SQL ODBC connection via Data Source and a transform map.

[Martin Grosskop]

Thanks Curtis,

I hadn't thought of SNMP - let me investigate that one.

[Paul771]

I see this is kind of an old post. We too are trying to get a couple Rubrik Briks discovered in Service-Now. If you tried putting in the community string, did that work. I'm looking at the SNMP box in Rubrik under Notifications. Thanks ! 

[Martin Grosskop]

Hi Paul,

I am no longer with the organisation where we were trying to discover Rubriks Briks.

But I can share with you where I got to before my departure.

For a completely different use case (auto ticketing via event management on backup failures), we installed the Rubrik App from the Store

(https://store.servicenow.com/sn_appstore_store.do#!/store/application/c4ec40c6db8f9340bc90d001cf96196e/2.2.3?referer=sn_appstore_store.do%23!%2Fstore%2Fsearch%3Fq%3Drubrik)

In order to get the integration working, it is necessary to create an account on Rubrik

https://github.com/rubrikinc/rubrik-integration-for-servicenow/blob/master/docs/quick-start.md

After getting the integration working, as well as getting Event Management for field backups working, my next step was to try and use the same account created for integration purposes to do an SSH discovery of the Rubrik Brik.

But I moved on before I got round to trying that.

Regards,

Martin