Appliance Discovery

[Suggy]

What are Appliances? 

What all Appliances ServiceNow Discovery will discover OOTB. What would be the prerequisties for Appliances discovery.

[Vivektietsood]

What kind of appliance they are ? ServiceNow supports following UNIX classifications

• AIX*
• ESX
• HP-UX*
• Mac OS X
• Solaris*
• Linux*, including:
  • Red Hat
  • Fedora
  • Debian
  • SUSE
  • CentOS
  • Ubuntu

If these are network appliance responding to SNMP then you can create a custom classifier:

Following are some videos to get you started:

https://community.servicenow.com/community?id=community_article&sys_id=dfd86535db172300f21f5583ca961...

In addition you can explore serverless discovery which means that host or server does not need to be scanned and only apps running of those hosts are scanned:

https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/discovery/concept/ser...

Please mark helpful or accept solution so that it helps others with a similar question

[Suggy]

Hi Vivek

For now I just know that some are security appliances and some are virtual appliances. For these 2 types, how to proceed.

also coming to serverless discovery, which pattern should I select.

[Vivektietsood · Accepted solution]

okay, so first things is please find out what kind of appliances they are:

- if they respond to SNMP or SSH and depending upon that you would need to write a custom pattern, the link to which I provided in my previous reply

Here it is again:

https://community.servicenow.com/community?id=community_article&sys_id=dfd86535db172300f21f5583ca961...

And secondly, I think standard serverless discovery pattern would probably work for you provided. - you are more concerned with the applications hosted on the appliance

- and these appliance respond to REST or HTTP.

Please mark helpful or accept solution so that it helps others with a similar question

[doug_schulze]

+1 to this, (humbly) its all you need to know.. but to part of your original question OOB appliances?  vcenter appliances is the only one we do OOB the rest? .. mark vivektiestood's response correct and share your work with the community if you can! 🙂