Asset Management - Form Factor & Chassis Type Relationship

[charanya]

Hi All,

I am new to the Asset CI relationship and Asset management Module. I am trying to learn about the Form Factor and Chassis type behaviour. We have a data source that gives single values in Form factor like - L,D,V,1,N. Sometimes Chassis type is empty in the source. Can we use the form factor value to update the Chassis type in the cmdb Computer table? If so, any guidelines to be followed.

Thanks.

[sachin_namjoshi · Accepted solution]

"Chassis type" that is populated by discovery.

The use of this attribute was a second layer of classification for the Computer CI's and their extended tables. For example, if we focus on PC's using the extended table of Personal Computer, then we know the CI is a Personal Computer and then we can use Form Factor to identify if it is a laptop or desktop, etc. 

Check below useful blog for form factor explanation with details

https://community.servicenow.com/community?id=community_blog&sys_id=614e26addbd0dbc01dcaf3231f961948

Manually going through hundreds/thousands of CI's to set it's "form factor" is silly.  You can create the "form factor" on the Model record . Additionally, you can synchronize the "form factor" value from the Model to corresponding CIs.

Regrds,

Sachin

[psyherin]

@sachin_namjoshi , 

We are in the same boat and I have created the form factor field on the hardware model table. Though I am just trying to get my head around with how to synchronize the "form factor" value from the Model to corresponding CIs.

Appreciate it if you can give me some pointers around this.

Thanks 

[charanya]

Thanks for the insight Sachin. We are discussing of the possibility of Form Factor on Model Table. That seems to be a good approach.