I need to be able to calculate the difference between two date fields in days based on a schedule (business days). E.g. If start date is 01/03/2014 and end date is 08/03/2014, I want this answer to be 5 days (as 2 days out of the 7 are weekend days...
Hi Everyone. We would like to be able to create CI's for example a server and relationships like applications during the processing of a requested item. So typically information would be collected by various teams using various catalog tasks within ...
We have a workflow and in it if the manager did not exist it would create a task to update the manager in service now. In one particular workflow the approval was not setup correctly so every time it went for approval it, it would create this task....
Hi,I setup a Staleness rule as 45 days in CI class manager. But still I am seeing lot of VM components and Servers are showing in the Staleness metrics. The devices which are showing as Stales are not exactly correct ones. Actually their Most recent ...
Hi All,I am facing the problem here with my powershell probe, whenever i try and run my powershell probe against a remote server to discover the process, the powershell script executes on my host machine that is where the mid server is installed and ...
Hi all,Quick question.. I have Tomcat installed on Linux server. I'm not sure how discovery classification works for a tomcat server?
I want to display info about current patch version in the service catalog (content item). How can I do this?
Out of the box discovery will update certain CI attributes, however what if I don't want discovery to update certain CI fields because I would prefer to update them manually all the time.One thing that strikes my mind would be to disable from the pro...
Hi, I need to display a msg if user language is "English". I am working with Var loginLanguage = g_user.getClientData("loginlanguage"); but the language value is undefined? my current language is English. Any help is appreciated.
Hello Everybody,I have a challenge that I was wondering if other folks had encountered and had some advice for me.Our Audit team has mandated that we separate sub-production from production environments; a network segmentation policy. At some point...
Hi, I am currently working on Discovery. As part of discovery, I am able to discover few storage devices but not SAN storage devices.From ECC queue, I can see device name and Model but it is not creating the CI record. I am getting warning as "Name o...
Is there a preference when configuring the discovery ranges to use IP Address Range vs IP Network ? Also, for some locations there are two or three user VLANs that are continuous in their addressinga.b.1.0/14a.b.2.0/24a.b.3.0/24 Is it best to creat...
The out-of-box "Add User to Group" AD activity, results in failure and it's giving an error msg of "Exception from HRESULT: 0x80005000". I've done some research on that error code, and similar ones for this activity and many think it's some kind of c...
Hello - Need a little help. I am using the personal instance on Dev and I was able to pull the sys_documentation.list to filter to CMDB table. For some reason, this table is no longer found. Any suggestions?
I have an application catalog item which has an onchange catalog client script.The problem is that the onchange catalog client script won't execute, even when I change the value in the variable on the form.I've boiled it down to a simple alert for te...
