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‎07-13-2011 08:55 AM
Is there a way to add the Attachment History to the Activity field? We would like a record of all attach/unattach activity for some of our records.
Solved! Go to Solution.
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Orchestration (ITOM)
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Service Mapping

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‎07-14-2011 06:51 PM
Here is a business rule we use for Change Requests to log this into the Work Notes
Hope this helps!
Table: sys_attachment
When: After
Insert, Update, Delete are all checked
Condition: current.table_name == "change_request"
var gr = new GlideRecord("change_request");
gr.addQuery("sys_id", current.table_sys_id);
gr.query();
if (gr.next()) {
if (current.operation() == "delete") {
gs.eventQueue("change.attachment.delete", gr, current.file_name, gs.getUserDisplayName());
gr.work_notes = "Attachment: " + current.file_name + " has been deleted by " + gs.getUserDisplayName();
}
else {
gs.eventQueue("change.attachment.insert", gr, current.file_name, gs.getUserDisplayName());
gr.work_notes = "Attachment: " + current.file_name + " has been inserted or updated by " + gs.getUserDisplayName();
}
gr.update();
}
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‎07-13-2011 09:13 AM
Attachment history is not tracked in any way that can be added to the activity formatter, but this post asks something similar and links to a wiki article explaining a way to track attachment activity in worknotes:
Attach on activity
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‎07-13-2011 09:14 AM
(sigh) I should try links before I post them. That wiki page doesn't exist anymore. I'll try to find something.
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‎07-13-2011 10:01 AM
Well, shoot. The wiki article was removed because the technique described in it no longer works in current versions. Sorry for the tease.
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‎07-13-2011 01:19 PM
Thanks for trying! Any other ideas please let me know!