AWS CloudWatch Event Connector

[Deepa Biyani2]

I want to integrate AWS CloudWatch alarms with ServiceNow Event management and want to use the OOB AWS push connector for that. However, I am not very sure of the authentication method supported by this integration. Does it support OAuth or only basic or both? Can someone please provide some guidance?

[Amitoj Wadhera]

Hi @Deepa Biyani2 ,

You’ll need to create an API key to replace basic authentication. Since AWS SNS doesn’t allow adding custom headers (like an API key), the best approach is to include the key directly in the endpoint URL itself. That’s the only available option in this case.

Example:  

https://yourinstance.service-now.com/api/sn_em_connector/em/inbound_event?source=aws&sys_id=<sys_id>&x-sn-apikey=<your_api_key_token>

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Regards,

Amitoj