AWS Discovery Issue
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07-24-2024 07:07 PM - edited 07-24-2024 07:32 PM
Hi all,
Our team have setup the Cloud service account for AWS with https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/it-operations-...
However our team are facing the issue:
com.snc.sw.exception.CommandFailureException:
Cloud Request failed.
URL: https://organizations.us-east-1.amazonaws.com
Status: No status returned
Response: Unable to execute HTTP request: Connect to sts.amazonaws.com:443 [sts.amazonaws.com/IP Adress] failed: connect timed out
So we cannot perform discover data center or validate account. Please bring any idea/recommendation we very appreciate
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07-25-2024 04:23 AM
Hi @Trung , please cross check the configurations are same as in https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957891