AWS Discovery Issue

Trung
Kilo Guru

Hi all,

Our team have setup the Cloud service account for AWS with https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/it-operations-... 

However our team are facing the issue: 

 

com.snc.sw.exception.CommandFailureException: 
Cloud Request failed.
URL: https://organizations.us-east-1.amazonaws.com
Status: No status returned   
Response: Unable to execute HTTP request: Connect to sts.amazonaws.com:443 [sts.amazonaws.com/IP Adress] failed: connect timed out

 

So we cannot perform discover data center or validate account. Please bring any idea/recommendation we very appreciate

1 REPLY 1

PavanBV
Giga Guru

Hi @Trung , please cross check the configurations are same as in https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957891