Discovery - The result file \\x.x.x.x\admin$\temp\psscript_output_076ca129-d772-42ad-ad0a-0439d8be2141.txt can't be fetched because it doesn't exist

Hi ,  I have configured my mid server in Aws and validated it. When i ran the quick discovery for a windows machine am getting a strange error. The result file \\x.x.x.x\admin$\temp\psscript_output_076ca129-d772-42ad-ad0a-0439d8be2141.txt can't be fe...

Certificate Creation Flow in ServiceNow (IP-Based Discovery)

Certificate Creation Flow in ServiceNow (IP-Based Discovery)Discovery ExecutionShazzam scans IPs and detects TLS portstls_ssl_certs probe performs SSL handshake and captures the certificate chain.Payload StorageCertificate data (XML payload) is store...

Error when Querying WMI Namespace: root/MSCluster

I am getting this error in the MID Server log file (and in the Pattern Log). See ERROR below. I ran some PowerShell (see below) to investigate this issue. My Question is Why is the Pattern querying the WMI Namespace root/MSCluster for most or all Win...

Duplicates are getting created in cmdb_model table

 I have a query in CMDB , we have a table cmdb_model , in that table duplicate models are getting created .  I have checked the created by , data is getting created by several mid server users , and the discovery sources , out of that I have checked ...

How to decide Main CI in De-duplication task in CMDB

Hi friends, I am stuck across creating De-duplication template. I am not able to create condition for how to decide the Main CI?1. Oldest created2. Most recent discovered3. More related items4. Discovery source5. Most relationships6. Has asset7. base...

How to clear an AD attribute value using orchestration

Hi Team, We have to clear few AD attribute values from extensionAttribute5. I am able to update new value, but how to clear the field using orchestration script.I tried with 'null', but not working. Regards,Saranya

GLPI Oauth authentication to serviceNow

 Hi Eveyone,  Has anyone implemented OAuth authentication between GLPI and ServiceNow? Here is my configuration:  I created :- A mid Server - A rest Message HTTP Methods:One method called "test" to initialize the session in GLPI using initSession.Whe...

Performance analytics

During recent health scan report we encountered some issues 1.Indicator used in multiple active collection jobs and suggestion from ServiceNow is "Associate the indicator with a single regularly scheduled data collection job (Daily/Weekly/Monthly/Per...

Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)

Please do help me to clarify below concerns.Requirements: Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)Through a client script i can achieve it in legacy view but the ame doesnot applies to Service operat...

How to automate assigned to user for a CI using ACC

Hi all, We are currently doing a POC with ACC on end user devices for automated user assignment as we are decomissioning SCCM and replacing with Intune. However, with Intune, user assignment is at the time of registration and it so happens that first...

Linux Appliances discovered and reconciled into the CMDB

Incident resolve gives asset action error

 When closing an incident we get "To resolve this incident, choose and asset action for each configuration item that includes an asset." This is in a new instance we migrated to. It does not happen for all CIs. Looking for information on how to set t...

Alerts and Incidents Not Displaying Correctly in Service Map

Hello Team,Could someone please help me with an issue I am facing?I have a Service Map where I want to display alerts and incidents related to the CIs present in that particular Service Map. I can select any CI for testing purposes.I created events u...

Task: Create iTunes Discovery Pattern (Part 2) (Content) Step 1

I have configured everything but still not able to test as you can see the test button is grayed out. Can anyone please help me out with this?   

Task: Create iTunes Discovery Pattern (Part 2)

discovery fundamentals on demand, I am getting errors in debug mode, i don't know what to do in the steps and test button also disabled for testing the steps. help for solving the errors and completion of the course. please find the attached screensh...