Hello All, In ServiceNow, both Incidents and Major Incidents use the same Incident [incident] table.Is there a way to maintain separate Resolution Codes for:• standard Incidents, and• Major IncidentsSince Major Incidents are differentiated only by fl...
I am currently running a discovery; however, after reviewing the documentation, it appears that discovery for the Imperva WAF (Web Application Firewall) can only be performed in a generic way. The documentation states that it can only be done via RES...
Hi Folks,Can someone please guide me on the steps to troubleshoot incorrect CI classification during Discovery?Scenarios:While discovering a Windows Server, the CI is getting populated in cmdb_ci_computer instead of cmdb_ci_win_server. While discover...
We have an application hosted primarily in Azure, and its components are mapped using tag-based service mapping. However, there's one on-premises server running an NGINX service that directly communicates with a PostgreSQL resource in the cloud.I wan...
Hello Experts, Our Horizontal Discovery completed successfully, and we look at the Pattern name: MSSql DB On Windows we are noticing that the LOCALDB is now starting to be discovered. Our SQL Admins are asking us not to discovery these specific Loca...
Has anyone done JDBC connection through x509 certificate ?
Hi,I have an issue with discovery. Discovery completed after finishing Application Dependency Mapping probe( ADM probe) step.both patterns it launched are from Unix classy and the patterns it did not launch are application patterns.following are the ...
We've been working on configuring FlashBlade discovery by following the documentation presented here:https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/service-mapping/concept/pure-storage-discovery.htmlWe've confir...
Hi Community,We are using ServiceNow Event Management where incidents are created from alerts.We have the following requirement related to Major Incidents:• When an incident is accepted as a Major Incident (using major_incident_state on the Incident ...
Hi, I am doing the course "Human Resources (HR) Fundamentals Simulator", A task has given under the topic "Create HR Documents " They mentioned like "03.02a HR Document Template Form.doc you downloaded earlier.", but Iam not sure where and how to dow...
We are doing Service Mapping in our organization in preparation for CMDB go-live. So far we have done Dynamic CI Groups and some manual mapping. The topic of ML (Machine Learning) based mapping came up and the Architect chose to defer it. Just curiou...
Service Now - vCenter DiscoveryHave you encountered confusion with VMware technical terminology when receiving a requirement to enable vCenter discovery?LET ME BREAK IT FOR YOU Having knowledge of the infrastructure side helps us design and implemen...
Hello Folks, can anyone please guide me on what kind of architectural questions might be asked on the CMDB & Discovery side along with the real time scenario based questions?Thanks
My question is as follows:"If I am planning on adding ServiceNow Event Management, currently a Splunk ITSI organization, can I send an incident from SPLUNK ITSI into ServiceNow, and expect to utilize ServiceNow Event Management, Service Models and AI...
| User | Count |
|---|---|
| 10 | |
| 7 | |
| 6 | |
| 5 | |
| 4 |
