We're bringing in our network gear info primarily using Cisco Catalyst Connector, however it's creating switch stacks as one CI instead of multiple (it also misses the relationships, so we will be using Discovery) and is just concatenating Serial num...
We're having issues with Service Mapping our load balancers in all of our services.We are using the Rest API oAuth 2.0 Serverless Discovery method. Discovery is working greatOur F5 is using BIGIP version 17.1xx and our account role is set to Auditor,...
Hello,We have an active CMDB with ServiceNow Discovery already implemented and running successfully in our Production instance. We are now planning to implement Service Mapping.Looking for guidance on the following: 1. What are the recommended steps ...
Posting a question from a college who works within network department. The customer want to use relations as close to OOB and Discovery as possible. ---------While reviewing how FortiGate HA clusters and VDOMs should be modelled in CMDB, I noticed t...
Hi all,We need assistance with mapping applications that are routed through F5 XC / F5 Distributed Cloud in ServiceNow Service Mapping.Current situation:The application is accessed through an external URL.Traffic is routed through F5 XC HTTP Load Bal...
Hello Folks, Recently, I was receiving a large number of alerts for certain events that were not relevant to my monitoring requirements. This was creating unnecessary alert noise, so I decided to stop alert generation for those specific events.To ach...
Hi Community,I created a Data Manager policy to retire Unmatched CIs and Unclassed Hardware. When I reviewed the policy preview, it showed approximately 50k records, which matches the number returned when I run the same query directly against our CMD...
**Context**- ServiceNow version: Zurich- Plugin: Certificate Inventory and Management (com.snc.certificate_inventory_mgmt)- Role: ServiceNow Developer- Use case: End-to-end automated certificate renewal lifecycle**My current flow**1. ServiceNow detec...
If you've integrated with an external API that doesn't respond instantly (a vendor system that has to look something up, process a batch, or generate a report on their end before handing back a result), you've probably run into the limits of a simple...
This is one of the most frustrating classes of bug in Discovery and integration work, precisely because nothing throws an error. Your test instance shows the field populated correctly. Production runs the exact same integration, the exact same transf...
If you've ever built a custom integration that needs the MID Server to authenticate against something ServiceNow doesn't have a built-in credential type for (a vendor API, a legacy device, a proprietary protocol), you've probably hit the same wall: t...
Hi, Does any one have detailed Steps of integrating Microsoft CA with Servicenow. Certificate team is using Microsoft Active Directory Certificate Services (Microsoft AD CS) for provisioning Internal PKI Certificates. This is first time I am doing t...
If you've spent any real time with CMDB and Discovery, you already know the feeling. You open up ecc_queue or a Discovery status record, see something like MISSING_MATCHING_ATTRIBUTES or ABANDONED staring back at you, and... that's it. No explanation...
requirement for the Maintenance Rules in Event Management. As per the requirement, the end users should be able to submit the request with configuration items for maintenance along with the planned start date and planned end date.To fulfill this, cl...
