Discovery of VOIP phones, Fax Machines, Teleconf equip etc.
Hi All,Has anyone used discovery for discovering VOIP phones, Fax Machines, Teleconf equip etc.?If yes what all information collected & how ?Thanks.sm
Forum Posts
Resolved! Pattern creation via SNMP: Error OID not found
We have some systems using a SNMPv2 credential, connectivity over UDP/161 has been validated, and confirmed the devce (Synology NAS) is exposinga private MIB (1.3.6.1.4.1.6574.), which we have uploaded to the ServiceNow instance.Important to remark t...
Cloud Cost Management (CCM / CI) - Error - Execution for Azure Balance Summary failed
Hello, After successfully connecting a Azure subscription to the module I am getting this error, despite following all steps listed here - https://docs.servicenow.com/bundle/xanadu-it-asset-management/page/product/cloud-insights/concept/azure-cloud-i...
How to discovery an SAN switch
Can some one help me to discover with document of SAN switch discovery. Can we discover with SNMP v3 or is there any other separate procedure to perform the discovery
Auto remediation task from subflow raises with state Closed Complete or WIP
Hello Experts,We have created a subflow which create an auto remediation task on em_remediation_task table.What we observed is, tasks are getting created with state Closed Complete or Work in Progress. Ideally task should follow the stage and must ra...
Resolved! Load Balancer Hybrid Identification Rules
I have a situation where F5 load balancers are being discovered just fine, but there are multiple F5 load balancers with the same name and serial number. But there isn't any de-duplication tasks or messages indicating they are duplicates. I noticed i...
Resolved! InTune service graph connector - adding 'Purchase Order ID'
Hi folks We're using the Intune service graph connector which out of the box is working successfully and populating computer CI's and Assets in the CMDB.We now want to bring in an additional field from Intune ( Purchase Order ID) which is not availab...
Failed To Get Access Token , Pattern name: Pure Storage, To Check Pattern Log Press here
While running the pure storage server discovery, we are getting this error "Failed To Get Access Token , Pattern name: Pure Storage, To Check Pattern Log Press". We have about 13 different basic auth created for 13 pure storage servers and added the...
MID Server FileNameComplianceInSync Error
We're facing a recurring issue on a MID server of ours that is proving to be quite challenging. Despite our efforts, we haven't been able to pinpoint the cause. The issue record has a source of FileNameComplianceInSync and the following short descrip...
Import not processing all import rows
Hi!I have a question about imports. I've noticed that the same import processes different amount of import rows in different environments. I fetch my data from the same source.In my development instance, I recieve 30 000 import set rows. It processes...
Resolved! Using g_form.flash on a service catalog form
When I try to use g_form.flash('sc_cat_item.ci_name','#FF0000',-4); from a catalog client script, I get the following error The documentation for g_form flash states the the widget name should be in the form <table name>.<field name> I have ...
Clarification on "Most Recent Discovery" Field Updating Daily in CMDB
Hello Community,We are investigating an issue related to the Most Recent Discovery (last_discovered) field in the Server table within CMDB/CSDM. The client has observed that this field is updating daily, even for retired CIs, and they would like to u...
Mid server user not changing the Field values automatically through Discovery
Hello Team,There is a Scheduled discovery with user "OOB_MidServer_3".The Mid Server user updated the value of Hardware Status- Retired was InstalledOperational status Retired was Operational. Again the user OOB_MidServer_3 has updated the value of t...
Event rule and alert management
Hi Team, I am new to Event rule and alert management. I have a requirement as mentioned below: (1) I have to create a new event rule and a new alert management rule.(2) Add the following conditions to the new alert rule: CI Class Type = Cloud Service...
How to set landing page as Dashboard for Case agents
We have custom dashboard and requirement is that when agents login then landing page should be that dashboard. How we can configure this based on group or roles.
