I am struggling to Discover network connected HP Printer Model IDs. I believe this is because I am discovering the Jet Direct Card and not the individual printer models. The model information is in the SNMP payload and I am familiar with creating...
Hi:Does anyone ever tried extracting xml data from ServiceNow without attachments? we need to extract large amounts of data from some of the main tables (incident, problem, etc.) on a regular basis, however we do not need attachments to be exported w...
Hey SNC,A not so bright question, but shameful or not here it goes - I have recently imported bunch of assets to our assets module. The strange thing is that when I open an asset form, most of the fields are read-only, even for me as an administrator...
As per the URL: http://wiki.servicenow.com/index.php?title=Role_Delegation#gsc.tab=0 I read the following:4.2 Preventing Roles from being DelegatedBy default, the following fields are not delegatable:adminpublicnobodyrole_delegat...
How do i add incident tickets to visual task boards ? - Can some one please help ?
I read in earlier post that there was going to be an implementation plan put together. I never saw it and would like to know if anyone has one developed.
In the Discovery data it seems it just has Manufacturer and Model Name - not part number; and to be honest, most of our hardware models do not have a Model Number. If we do populate our Hardware Models with a Model Number - do you create one with a...
We use another system to manage IP assignments, and therefore create new network ranges too (I'm hoping to use CMDB to manage this in the future). As a new network range is created, I'm working to pull that data automatically into the cmdb_ci_IP_ne...
We have recently deployed discovery, in our Geneva version instance.We are able to successfully run discovery schedule and discover all required CIs The only issue we are facing is - Discovery schedule status does not gets marked as 'Completed' rathe...
Hi,We are looking to fine-tune the way credentials work, but need to understand which credentials are being used in a specific map. I thought this information was stored in the ECC queue records, but on the specific system I'm looking at, the crede...
I'm trying to create an ODBC connection to ServiceNow per these two resources:https://hi.service-now.com/kb_view.do?sysparm_article=KB0540707 — Allows you to download and install the 32 bit or 64 bit drivers for the ServiceNow ODBC connection and aut...
I am using a few OOB Metrics in reports to identify duration of how long a incident ticket was assigned to a person or group, but if the ticket is closed, the last metric is not updated so that calculation is never completed. The base Metric article ...
Hello,As a Knowledge role user, I will be able to only see one knowledge base in the Knowledge Base field in the knowledge record and that knowledge base will not be Social QA. I have deactivated Social QA in KB, but when I click on create new articl...
Hi everyone,I've got a custom PowerShell script that I'm attempting to use for discovery. The script needs specific credentials, which I have added as 'windows' credentials. However whenever I test the probe it always returns with the following e...
We have requirement to update all CI's using discovery for existing records.I have the configured the MID Server user in TOP domain with visibility to all domains.However in the Identification phase of discovery it does not find the CI from other dom...