Discovery - Should you run Solarwind along with Discovery (and ServiceWatch)?
Should you run Solarwinds along with Discovery (and ServiceWatch)? Would be interested in knowing issues or got ya to watch out for.
Forum Posts
Resolved! How to pass JSON to PowerShell MID server script
I am trying to pass JSON from my workflow to a PowerShell MID server script through a Run Powershell activity. The JSON string is being created in a Run Script activity:var dataObj = {};dataObj.displayName = workflow.scratchpad.displayName;dataObj.em...
Did not recognize PEM Header / Footer or unsupported algorithm
Hi, we are storing credentials on the MID Server for discovery. I am having trouble getting a SSH private key to work using the .properties file. I can get it to work if we use the credentials in service now but i'm not allowed to do that for securit...
SNMP Network Scan Issue
Hi All,I'm trying to discover one of our switches and it keeps trying to connect via SSH even though i have no credentials defined and have switched the SNMP & SSH probe orders around.I have SNMP credentials defined, but looking at the discovery payl...
Create task vs. Catalog Task
Can anyone tell me the difference in Create task vs Catalog Task in a workflow?
ACLs and Views - having trouble getting specific fields to show in ESS view
We have just recently started using the ESS homepage for our clients to be able to view their own Incidents and Requests. Currently, when they launch a record from their homepage, the Incident form is locked down. I would like to be able to allow cli...
Creating Duplicate Record instead of Updating on the Manual Record.
Hi Team,I would require your help or suggestion on how this Service now Discovery works.We have manually uploaded the data in Virtual Machine Instance table and later when the SNOW Discovery works,its started creating the duplicate record in the same...
Resolved! How to discover on the PORT like (135,22,80,443) in SNOW
Hello All,We are doing having issue for port level discovery, where SNOW should discover all the devices which are open in particular port which should be given some where.Is there any way to achieve to this?********Urgent**********Regards,AJ
Issue with coalesce a reference field
Hello,I am facing an issue with the transform map while loading data. The source field(contains a string name) is mapped to the target field(reference) and coalesce is set on this field map. Though an exact match is found the records are inserted ins...
Resolved! Software installations not captured in Windows discovery
Hello Experts,I am facing an issue where the general software installations are not captured in the Windows server I am scanning.To be more specific: I am not seeing any softwares listed as in the below image.Here, I am referring to the Windows serve...
Change Request State Set to Closed Completely After Task is Completed
I'm having an issue with the Change Request state getting set to 'Closed Completely' after the a task is done in the workflow. There is a Create Task - Implement activity in the workflow and when that task is complete, there is a Wait for condition -...
Does anyone know if it is possible to run a metric definition against a sys_field?
Does anyone know if it is possible to run a metric definition against a sys_field? We are trying to run a metric against the "updated by" field (sys_updated_by) at a task or incident level.
Enable fields below slush bucket field type
We have enabled the slush bucket field type so that we can present 7 slush buckets to the itil user for a specific catalog service. These will be displayed in a new custom section in the catalog task. This seems to have better performance than using ...
LDAP Users integration Filtering
We have a LDAP integration set up and it works fine. However, there are a lot of generic accounts set in AD and these are being pulled into service now as well. What is the best way to filter this from coming in?
Resolved! How does discovery find the asset tag on a Windows computer?
How does discovery find the asset tag on a Windows computer? Is there anything special that I need to add over out-of-box functionality? Where is the Probe, Sensor, or other code that gets this data from the computer and populates the CMDB (so I ...
