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Discover HP Printer Model IDs

I am struggling to Discover network connected HP Printer Model IDs.   I believe this is because I am discovering the Jet Direct Card and not the individual printer models.   The model information is in the SNMP payload and I am familiar with creating...

robatwood by Kilo Explorer
  • 2105 Views
  • 1 replies
  • 0 helpfuls

Exporting records without attachment data (not included)

Hi:Does anyone ever tried extracting xml data from ServiceNow without attachments? we need to extract large amounts of data from some of the main tables (incident, problem, etc.) on a regular basis, however we do not need attachments to be exported w...

cvelasquez by Tera Contributor
  • 2112 Views
  • 3 replies
  • 2 helpfuls

Resolved! Why Asset form fields are read only?

Hey SNC,A not so bright question, but shameful or not here it goes - I have recently imported bunch of assets to our assets module. The strange thing is that when I open an asset form, most of the fields are read-only, even for me as an administrator...

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mitzaka by Mega Guru
  • 2756 Views
  • 3 replies
  • 2 helpfuls

Discovery Tool Implementation plan

I read in earlier post that there was going to be an implementation plan put together. I never saw it and would like to know if anyone has one developed.

jdbanks by Kilo Explorer
  • 2918 Views
  • 3 replies
  • 0 helpfuls

How does Discovery know which Hardware Model to attach to? Does it / Should it / Can it use Model Number (Manufacturer Part Number)?

In the Discovery data it seems it just has Manufacturer and Model Name - not part number; and to be honest, most of our hardware models do not have a Model Number.   If we do populate our Hardware Models with a Model Number - do you create one with a...

bjmcdonald by Tera Contributor
  • 4696 Views
  • 12 replies
  • 5 helpfuls

Import IP Networks Automatically to Use in Discovery

We use another system to manage IP assignments, and therefore create new network ranges too (I'm hoping to use CMDB to manage this in the future).   As a new network range is created, I'm working to pull that data automatically into the cmdb_ci_IP_ne...

Phil32 by Tera Expert
  • 1674 Views
  • 2 replies
  • 0 helpfuls

ODBC connection issue

I'm trying to create an ODBC connection to ServiceNow per these two resources:https://hi.service-now.com/kb_view.do?sysparm_article=KB0540707 — Allows you to download and install the 32 bit or 64 bit drivers for the ServiceNow ODBC connection and aut...

krpurcel by Kilo Contributor
  • 12222 Views
  • 15 replies
  • 4 helpfuls

Completing Metric Instance calculation when ticket is closed

I am using a few OOB Metrics in reports to identify duration of how long a incident ticket was assigned to a person or group, but if the ticket is closed, the last metric is not updated so that calculation is never completed. The base Metric article ...

kssnyder by Kilo Explorer
  • 4298 Views
  • 6 replies
  • 2 helpfuls

Deactivate Social QA Knowledge Base

Hello,As a Knowledge role user, I will be able to only see one knowledge base in the Knowledge Base field in the knowledge record and that knowledge base will not be Social QA. I have deactivated Social QA in KB, but when I click on create new articl...

Banu1 by Mega Expert
  • 2587 Views
  • 5 replies
  • 2 helpfuls

Resolved! PowerShell Discovery Probe Credentials

Hi everyone,I've got a custom PowerShell script that I'm attempting to use for discovery.   The script needs specific credentials, which I have added as 'windows' credentials.   However whenever I test the probe it always returns with the following e...

bernard6 by Mega Expert
  • 4788 Views
  • 9 replies
  • 1 helpfuls

Resolved! How does MID Server domain seperation work?

We have requirement to update all CI's using discovery for existing records.I have the configured the MID Server user in TOP domain with visibility to all domains.However in the Identification phase of discovery it does not find the CI from other dom...