Linux Appliances discovered and reconciled into the CMDB

Incident resolve gives asset action error

 When closing an incident we get "To resolve this incident, choose and asset action for each configuration item that includes an asset." This is in a new instance we migrated to. It does not happen for all CIs. Looking for information on how to set t...

Alerts and Incidents Not Displaying Correctly in Service Map

Hello Team,Could someone please help me with an issue I am facing?I have a Service Map where I want to display alerts and incidents related to the CIs present in that particular Service Map. I can select any CI for testing purposes.I created events u...

Task: Create iTunes Discovery Pattern (Part 2) (Content) Step 1

I have configured everything but still not able to test as you can see the test button is grayed out. Can anyone please help me out with this?   

Task: Create iTunes Discovery Pattern (Part 2)

discovery fundamentals on demand, I am getting errors in debug mode, i don't know what to do in the steps and test button also disabled for testing the steps. help for solving the errors and completion of the course. please find the attached screensh...

CMDB based alert grouping primary alert

For the OOTB CMDB-based Alert Grouping in Event Management, where can I verify the logic that selects the parent alert? I want to confirm whether the OOTB grouping uses the newest alert as the parent when the group is first created. 

BLOG: Filter Update for Affected CIs Add button on Outage Form

 How to Add a Filter Condition to the “Add” List Popup in the Affected CIs Related List on the Outage Form (ServiceNow)In ServiceNow, when working with the Outage form, the Affected CIs related list allows users to associate Configuration Items (CIs)...

Generic request

Hi everyone, we are trying to implement a generic request to be used when none of the items of the Catalogue applies to a miscellaneous case, not standarized.  What would be the most simple workflow for something that has just a title and a descripti...

Can Device42 really do ServiceMapping faster, better, easier than Service Mapping?

Some folks on our DR Disaster Recovery team want to work with a vendor to implement Service Mapping by using Device42.  The vendor *claims* D42 can do Service Mapping with very little intervention or input from our application teams - I'm highly skep...

Computer ACC Discovery - Network Card (LAN + WLAN)

Hi, I have the following challenge. We are collecting Information from PC/NB via ACC, but it just gives us back one Network Card (the currently active one e.g. LAN), the inactive one isn't considered (e.g. WLAN) Anyone has an idea why? Best regards,F...

Azure Cloud Discovery – Custom Pattern Not Triggering

Hi Team,I recently started working on Azure Cloud resource discovery using patterns and encountered an issue with a custom pattern not triggering.BackgroundFor example, the Azure – Storage Volume (LP) resource type has an out-of-the-box extended patt...

ServiceNow Discovery Patterns Linux Server – Identifying Linux Distribution and Release Version

 Parse Category — Core Linux Operations Config : Command, Parsing Strategy (Regex/Table/Delimited), Regex, Name1)Parse Command Output(Parse · SSH command + parse in ONE step)Run SSH command AND extract a specific value in a single step. Replaces the ...

Azure Cloud Discovery – Custom Pattern Not Triggering

Hi Team,I recently started working on Azure Cloud resource discovery using patterns and encountered an issue with a custom pattern not triggering.BackgroundFor example, the Azure – Storage Volume (LP) resource type has an out-of-the-box extended patt...

Create Discovery Schedule - Failed

Task Details :Discovery Schedule:Name: Windows and Linux Server ScheduleRun: Weekly on Saturday at 2amDiscovery IP Ranges: 192.168.16.11, 192.168.16.12 (Use Enter new IP ranges to quickly add the 2 Ip addresses.Error:Earlier, there was an issue with ...