ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Repository for Certificates

Hi All, Under certificate management , the certificates are discovered and stored in table 'Unique certificates' where the assigned to and other attributes are also imported. Is there any repository where only what certificates are present in environ...

Discovering of Server tape Unit

wanted to know if server tape unit is discoverable from servicenow discovery ? What are the pre-req required or to be configured ?IBM make 

How to discover Pure FlashArray storage devices

Hello All,I am new to Storage discovery. We are trying to discover Pure Flash Array storage devices. Storage team has provided a Management IP and test account with read-only access. I have configured credentials as Basic Auth Credential. We are gett...

Resolved! ITOM Discovery Credentials

Hello ITOM Experts, I have a question rather clarification. Our all infrastructure devices whether Windows, Linux , SQL DB , STorage all are AD Authenticated single sign on.  we have our MidServer Domain Account with permissions to all devices/ Devic...

Nisha30 by Kilo Sage
  • 636 Views
  • 3 replies
  • 2 helpfuls

How to check disk space in My Instance

Dear My Friend,My boss has requested the available disk in ServiceNow instance. I don't know how to check disk space in my Instance or in web site ServiceNow Hi-Service.We know Service has assigned space for My Instance 4 TB. My Boss need to know the...

wirachat by Giga Contributor
  • 11071 Views
  • 12 replies
  • 2 helpfuls

Discovery Issue

While discovering the AIX server in ServiceNow the server automatically going to IP Router Class.  How to troubleshoot this issue.

ServiceNow Discovery Getting Stuck in the “Identifying” Phase

Hi everyone,I’m running Discovery for the first time on a new ServiceNow instance, and I’m running into an issue where the process gets stuck at the Identification phase.In the Discovery log I consistently see the message:“Classified, now Identifying...

amarkhade by Tera Contributor
  • 1247 Views
  • 5 replies
  • 0 helpfuls

Resolved! Event management Heartbeat ?

I have some events from critical source posted to ServiceNow event management. What is the best way to create heartbeat incident in case there is no event posted from that source i.e. in last 5 minutes ?

Niuk by Mega Contributor
  • 3338 Views
  • 8 replies
  • 3 helpfuls

ServiceNow discovery -Software Usage on VDI + Terminal Server

Hello all,does anyone already experienced the discovery of soware, software usages (Metering, last usage) with ServiceNow?any specificities to know using the ACC agent?is it working good for Client and for Server? we plan to also scan VDIs and termin...

FranckM by Tera Contributor
  • 559 Views
  • 2 replies
  • 0 helpfuls

Discovery is stsuck at identification phase

Hi All  i am trying to discover the azure vm with ip adress, ports are opned credentials are admin and good, yet the vm is not getting doscoverred rather the discovery log says as below images. ci ia snot getting created in CMDB of servicenow.  Could...

konijetisumanth_0-1745732157138.png konijetisumanth_1-1745732197206.png discovery.PNG