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Alert Remediation - Auto solve incidents using remediation

Hi Guys, I'd like to know if ServiceNow has the capability to automatically resolve incidents by taking actions such as restarting a server when it goes down during the remediation process For instance, in the event of a server outage, ServiceNow sho...

ARTICLE: Alert Correlation Rule Advanced Script

Requirement: Correlate Alerts of all CIs coming from same Location and from a specified Source containing specific Description: Solution:1) Create an Alert Correlation Rule with Advanced checked 2) Specify the filter which should be considered as Sec...

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Unable to publish the Discovery pattern

Hi Experts, I am seeing a weired error in my instance wherein I m not able to publish the pattern. I have checked each and every step with utmost attention and could not find any syntax error.  Things I have checked are:- Syntax errors in each step.-...

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SCCM Service Graph Connector

Hello Experts,Setting up for SCCM service Graph. It gives below error : Using different PORT rather than default.The SQL DB is Windows Authenticated based and we have service account for that createdFirewall Ports are opened.     Thanks 

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Nisha30 by Kilo Sage
  • 349 Views
  • 3 replies
  • 2 helpfuls

Handling unnecessary IP Address records

It is assumed that all IP addresses obtained are registered in the cmdb_ci_ip_address table.A column in this table.・Configuration Item・NicRecords with these two items set to "empty" are considered unnecessary and can be deleted.(First of all, is this...

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kuroiwa by Tera Contributor
  • 474 Views
  • 1 replies
  • 0 helpfuls

Resolved! Certificates for MIDServer

Hello ITOM Experts, We have MidServer up and running. Firewall ports are opened.Need to clarify do we need to import certificates (SSL/ TLS) to communicate from Midserver to devices. 1. Can the certificates be uploaded in ServiceNow instance in certi...

Nisha30 by Kilo Sage
  • 1218 Views
  • 10 replies
  • 4 helpfuls

Recommended Azure VM series for ServiceNow MID Server

Hi Experts, Our Azure team has asked us below two questions :   Is there any document that defines outbound data transfer from MID server to ServiceNow cloud intance i.e. Azure cloud to outside data flow volume - Data discovered by MID server in Azur...

Discovery Schedules keeps cancelling

I have a discovery schedule which keeps getting cancelled.From the discovery status I see a very generic message Error - Cancelling DiscoveryDiscovery decision Cancel, Reason: No progress was detected on status. Cancel status I have checked if there ...

HarshitaC by Tera Contributor
  • 329 Views
  • 1 replies
  • 0 helpfuls

CMDB error non-existing

1. Rule entry under cmdb_ci_power_eq identifier using non-existent table is ignored during identification!2. Rule entry under cmdb_ci_appl identifier using non-existent table is ignored during identification!3. Rule entry under cmdb_ci_network_functi...

Siddiqbasha by Tera Contributor
  • 441 Views
  • 2 replies
  • 0 helpfuls

Human Resources (HR) Fundamentals Simulator

Hi, I am doing the course "Human Resources (HR) Fundamentals Simulator", A task has given under the topic "Create HR Documents " They mentioned like "03.02a HR Document Template Form.doc you downloaded earlier.", but Iam not sure where and how to dow...

Resolved! Permission issues while discovering IBM Message Brokers

Has anyone been able to successfully discover IBM Integration Bus (formerly WebSphere Message Broker) without the need to be part of the mqm/mqbrkrs group to run "mqsireportproperties" command? BIP2164E: An error occurred while opening registry file ...

Ragini BG by Tera Contributor
  • 1539 Views
  • 4 replies
  • 1 helpfuls