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Serial Number issue in CMDB

Hello Community,I am discovering a Windows VM host in ServiceNow. On the machine, I can see the BIOS serial number, but during Discovery the CI serial number in CMDB is getting updated to the Baseboard serial number instead of the BIOS serial number....

ChittiS_0-1780068609193.png ChittiS_1-1780068613804.png
ChittiS by Tera Expert
  • 475 Views
  • 1 replies
  • 1 helpfuls

Right clic with mac

Hello,Is it possible to have right click behavior using a Apple mouse ? Ctrl + click doesn't work (or just on a very limited way) on Safari or FF for Thanks in advance.

ftolgyes by Tera Contributor
  • 4344 Views
  • 8 replies
  • 8 helpfuls

Resolved! How to Delete Certification Template and Audit in CI Class Manger

Hi Team, Hope all are doing good. Need your assistance on how to delete Certification Template and Audit in CI Class Manger for Windows Server. I have successfully deleted Certification Filter but unable to delete template and audit. Kindly help me r...

gvsivasaivi by Tera Contributor
  • 424 Views
  • 2 replies
  • 1 helpfuls

SAM_ Discovery map Issue

Hi Team, I am SAM consultant. The software models have been created in ServiceNow SAM through integration of SCCM and Intune. But there are more than 250 software models populated without discovery map though normalized automatically.  I am not able ...

License Allocation in software entitlement

Hi All,  We use alm_entitlement to track our purchased softwares and add user/device under allocation tab.  For assets which we add as CIs (allocated to) we don't find any information about the entitlement when we go and check the cmdb record of that...

BinitJ by Giga Contributor
  • 561 Views
  • 3 replies
  • 0 helpfuls

Solarwinds service graph connector - stacked switches

Hi community - I recently implemented the SolarWinds Service graph connector but am seeing an issue with Stacked switches. It seems that only one of the nodes in the stack is in the import set. It is usually the master or one slave but there is alway...

Certificate Management / MID server error

Hello, We are in the process of implementing Certificate Manager.We have a MID server that executes commands on an ADCS server. We are experiencing random errors with a vague message. (sometimes works/sometimes not)Do you have any information or solu...

DomDerr by Tera Contributor
  • 601 Views
  • 3 replies
  • 0 helpfuls