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In cloud discovery unable to select service account

Hi All, while creating cloud discovery, I'm unable to select the service account. It is showing error message as "Service Account ""  is not Operational. Select a different account." The operational status of the account is operational only. Please l...

Supriya B by Tera Contributor
  • 1216 Views
  • 9 replies
  • 0 helpfuls

Discovery pattern extension for MySQL

Hello all, I need a help with extended pattern "My SQL server On Windows and Linux". I created an application credentials for MySQL database and used them in pattern:Then I need the following commandline to connect to MySQL:And I got the error: I che...

Sofia1994_0-1669210326508.png Sofia1994_1-1669210380029.png Error MySQL.png Error MySQL 2.png
Sofia1994 by Tera Contributor
  • 1499 Views
  • 10 replies
  • 0 helpfuls

Show a user's CI history

I can't believe we are the first with this business requirement but I couldn't find any related topics. The requirement: Provide an easy-to-use approach to show a certain user's CI history.Basically, itil users should be able to see (either from a re...

Kenny_vl by Tera Contributor
  • 612 Views
  • 4 replies
  • 0 helpfuls

Resolved! Midserver and ServiceNow Instance communication

Hi, I am deploying a ServiceNow midserver as part of my CMDB project. I am being asked for different ways to secure the communication between Midserver and main ServiceNow instance in the Production instance. Is there any other way than Add SSL Certs...

kishanbarai by Mega Contributor
  • 1017 Views
  • 4 replies
  • 1 helpfuls

Unable to discover SNMP Fortinet Firewall Device (Forti Analyzer)

Hi All, I'm currently facing an issue with ServiceNow Discovery for Fortinet Firewall Device. While the discovery process is working until classified however CI is not getting created. At first, after running Discovery, I was getting "Active, couldn'...

Naushad1 by Tera Contributor
  • 1137 Views
  • 3 replies
  • 0 helpfuls

Update company on Ci Table

Hello All, I am working on requirement where I have to Update Company field on of Ci table  based on Tags and location. I need to write an Before BR, which will run on INSERT & UPDATE Operation.Condition is Company is EMPTY AND Class is SERVER or COM...

EktaK by Tera Contributor
  • 907 Views
  • 2 replies
  • 0 helpfuls

Resolved! Guidance on Printer CI Deduplication Issue

Hi Community,I need guidance on a scenario I came across.De-duplication tasks are being created for the Printer class, identifying duplicate CIs. Since the CI identifier is set to the Serial Number attribute, ideally no CIs with duplicate serial numb...

AbdulRahim by Tera Contributor
  • 862 Views
  • 2 replies
  • 3 helpfuls

Resolved! Permission issues while discovering IBM Message Brokers

Has anyone been able to successfully discover IBM Integration Bus (formerly WebSphere Message Broker) without the need to be part of the mqm/mqbrkrs group to run "mqsireportproperties" command? BIP2164E: An error occurred while opening registry file ...

Ragini BG by Tera Contributor
  • 952 Views
  • 3 replies
  • 1 helpfuls

Resolved! Delimited Text Parsing Strategies

Question 1) When using a Delimited Text Parsing Strategy, what delimiter andposition will parse 2014 from the string? 2014/02/07-17:49:36 A. Delimiter of space and position 1B. Delimiter of / and position 0C. Delimiter of / and position of 1D. Delimi...

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Tushar Ghuge by Tera Contributor
  • 974 Views
  • 10 replies
  • 4 helpfuls