Current SetupEvent creates an Alert.Alert creates an Incident and Case.We use the OOB active interval (evt_mgmt.active_interval) of 4 hours.If the same event reoccurs:After 4 hours → a new alert is created.Within 4 hours → the existing alert is reope...
Good day experts, We have Oracle databases running on both Windows and Linux servers. Currently, we use local database accounts for authentication and discovery of Oracle instances, and some Oracle instances are discovered through OS-level discovery....
Hi everyone,I have a question regarding the expected behavior of MID Server validation.When I click Validate on my MID Server, I expected the MID Server to briefly go Down while processing the restartService and Invalidate SystemCommands, and then c...
Hi Team,I am currently investigating an issue where multiple computer records received from Intune are updating a single CI in the CMDB.As part of the analysis, I have verified the following:The Intune records have different source native keys.The co...
Has anyone set-up OCI cloud discovery by integration with Cyberark? We have done this for On-prem Infra windows, Linux and trying to enable OCI credential retrieval via CyberArk. But unsure if cyberark supports storing and rotating OCI API credential...
Dear All, Those who are using Service Mapping presently in their respective organizations. I am looking forward to understand practical and day to day usage and benefit of having Service Maps. Regards,Kunal Kotak
Dear experts!While doing the service mapping of an application, am getting the below error message. Can anyone help on this.? DNS lookup failed for host XXX Check that the host is accessible by the correct MidServer.
Hi all,I have found several good posts showing how to build custom SNMP Discovery patterns, such as examples for Axis cameras.Is there a shared library, GitHub repo, or community project where people share actual working SNMP discovery patterns? It ...
Hello everyone, we have an issue in which Agent Client Collector is connecting to the wrong instance.To give a background, we have three instances: Dev, Test, and Prod. We have first started testing ACC in our DEV environment, so we enabled the WebSo...
We're preparing to roll out service maps and one of the deliverables I'd like to create is an App Owner (eventually, Service Owner) dashboard that shows the viewer: For all apps I own, these are the ones that are listed as being Impacted by an Incide...
The MID Server is up and communicating successfully with the ServiceNow instance. Heartbeats are working, ECC Queue messages are processed, and system commands (restartService, grabLog, grabSettings, load_ip_access) are executing successfully. Howeve...
Discovery schedules are not triggering as expected when the previous discovery schedule is canceled, despite the "Even if canceled" option being enabled in the schedule configuration. Based on the expected behavior, subsequent discovery schedules sho...
Receiving errors when running SCCM Service Graph Connector Import. Errors in Progress Workers (sys_progress_worker) table:JDBCLoaderaccess denied ("java.lang.RuntimePermission" "loadLibrary.sqljdbc_auth.dll") Errors in Log (syslog) table:com.glide.db...
Hi All, I have a requirement from client that azure, aws & OCI brings specific tags and values with SGC & Cloud discovery , but client want to create a tag based application services and add those to a Business service , OOB docs does not speake abo...
Hi,I am trying to create Service map using machine learning process. I am new to the Machine learning.As of now, We have completed the pre-requisites of Machine learning on ServiceNow instance and I can see suggested M/L candidates on Service mapping...