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Forum Posts

Pattern failure

 Hi,Pattern has failed to discover the windows server  Error during execution of Windows command: executeQuery -Namespace Root\MSCluster -Query "SELECT GroupComp onent, PartComponent FROM MSCluster_Cluster ToResource"Windows timeout/connection failur...

Rishi M by Giga Contributor
  • 251 Views
  • 1 replies
  • 0 helpfuls

Cloud Services Catalog (CSC) no longer allowed in PDI instance?

I see this red-highlighted message when I attempt to install.   "ServiceNow ITOM/OT SU Licensing -- Installation blocked".   This is after I wiped and deleted a prior instance where it installed just fine.   Check out the attachment. I'm using versio...

GtrPlyr99 by Tera Contributor
  • 347 Views
  • 2 replies
  • 0 helpfuls

Resolved! ITOM Vis/Discovery Lessons Learned

When Discovery is done well, it becomes the foundation for Service Mapping, impact analysis, and operational intelligence.For those who’ve implemented it — what was the hardest lesson you learned? We're about to implement ITOM vis in a zbooted (green...

alexbt1639 by Tera Contributor
  • 492 Views
  • 2 replies
  • 2 helpfuls

Resolved! Cloud Management plugin activation failure

Hi all, the installation of the Cloud Management plugin failed in my Personal Developer Instance.  I got an email the installation was cancelled.   It said to report the issue here.   OK, what happens next to get this plugin installed?   Am I even in...

GtrPlyr99 by Tera Contributor
  • 406 Views
  • 2 replies
  • 0 helpfuls

AI Strategy in CSDM

Hi Everyone, Our organization is currently defining our AI strategy within the CSDM framework and we are looking for insights on how others classify these solutions.          1. How are organizations defining their AI strategy within CSDM?          2...

sdonthula by Tera Contributor
  • 476 Views
  • 1 replies
  • 0 helpfuls

CMDB AI Data Mapping (CSDM)

Hi All,How are you mapping AI components in CMDB (AI tables) within CSDM for third-party applications (Saas & on-prem)?Any best practices or data mapping approaches?

sdonthula by Tera Contributor
  • 373 Views
  • 1 replies
  • 0 helpfuls

how to delete/modify/edit Work Notes

I'm new to this system, so please bear with me for this simple question. I'm trying to figure out if I can DELETE/Modify/Edit "work notes" that I attach to a Ticket.I've looked through the Wiki and online documentation and cannot find any way mention...

jlackman by Kilo Contributor
  • 61483 Views
  • 6 replies
  • 23 helpfuls

Incident Correlation(Event Manegement)

Can anyone please guide me on my requirement,  I am working on incident noise reduction.When a primary alert creates an incident, I want all correlated/secondary alerts to map to the same incident automatically.What rules/configuration are required t...

Community Alums by Community Alums  
  • 1286 Views
  • 3 replies
  • 0 helpfuls

How can I stop FaaS Discovery?

Hi Folks,  We just rolled out ServiceNow Discovery to our clound environments (AWS and Azure), I noticed that by default, SN brings in FaaS as well and these are licensable. We do want to discover FaaS, is there a way to stop discovering them?

Nateu by Tera Contributor
  • 737 Views
  • 1 replies
  • 0 helpfuls

Discovery - The result file \\x.x.x.x\admin$\temp\psscript_output_076ca129-d772-42ad-ad0a-0439d8be2141.txt can't be fetched because it doesn't exist

Hi ,  I have configured my mid server in Aws and validated it. When i ran the quick discovery for a windows machine am getting a strange error. The result file \\x.x.x.x\admin$\temp\psscript_output_076ca129-d772-42ad-ad0a-0439d8be2141.txt can't be fe...

Harish27 by Kilo Guru
  • 3616 Views
  • 6 replies
  • 1 helpfuls

Error when Querying WMI Namespace: root/MSCluster

I am getting this error in the MID Server log file (and in the Pattern Log). See ERROR below. I ran some PowerShell (see below) to investigate this issue. My Question is Why is the Pattern querying the WMI Namespace root/MSCluster for most or all Win...

Doug5 by Tera Contributor
  • 3298 Views
  • 12 replies
  • 0 helpfuls

Duplicates are getting created in cmdb_model table

 I have a query in CMDB , we have a table cmdb_model , in that table duplicate models are getting created .  I have checked the created by , data is getting created by several mid server users , and the discovery sources , out of that I have checked ...

How to decide Main CI in De-duplication task in CMDB

Hi friends, I am stuck across creating De-duplication template. I am not able to create condition for how to decide the Main CI?1. Oldest created2. Most recent discovered3. More related items4. Discovery source5. Most relationships6. Has asset7. base...

Asmita7 by Tera Expert
  • 577 Views
  • 4 replies
  • 0 helpfuls