We've setup a Discovery scan with a Windows only behavior and using a credential alias. The problem we've got is our Ops teams do not what us to have a single set of credentials with admin access to both servers and workstations. The only option I se...
Hi All, I have an issue for one of the AIX server where discovery is failing with 'MULTIPLE_DUPLICATE_RECORDS' error message.Complete Error Message - MULTIPLE_DUPLICATE_RECORDS Found duplicate records in table [cmdb_ci_hardware] using fields [serial_...
What are best practices to decomission servers along w/ their subcomponents?From my understanding in the out-of-box configuration retiring a parent doesnt retire its subcomponents; NICs, disks, file systems, and similar child CIs remain active/instal...
Health Log Analytics has created the ServiceNow System Logs Retriever, which streams logs from the ServiceNow system. The data input and data input mapping have been configured, and input mapping has started. Logs are populating in the Log Viewer, bu...
Its my undertanding that alert management rules only trigger on a update to the alert record. Is there a way to leverage an alert management rule based on the age of the alert? example increase severity if open after 30 minutes. My guess is no s...
My assumption was that Process Duration represents the time difference between the Created and Processed fields, but that doesn’t seem to be correct.I also checked the sa_performance_statistics table. It appears that events are grouped into buckets, ...
Hi all, We are currently implementing ServiceNow Discovery as well as integrations with other data sources through APIs and Service Graph Connectors. One challenge we are facing is that we are unable to scan production systems or retrieve data from p...
When organizations invest in a well‑designed Discovery‑CMDB tool, the expectation is often that success will follow automatically. After all, if the platform can discover assets, populate the CMDB, and provide visibility, isn’t that enough?The realit...
Hello Team,We are using Tag-Based Discovery in ServiceNow and have configured tags to identify and list Configuration Items (CIs). The functionality is working as expected, and the discovered results correctly display the CIs associated with the sele...
Hi RiseUp Alumni..!I just graduated and would love to meet up with other RiseUp peers in the Austine area. (Previously known as NextGen) WHY? To gather with local, like-minded peers who are passionate about the ServiceNow platform and ongoing practic...
Hi Team, I have carefully followed all the steps outlined in the training documentation. However, after completing the discovery process, the result shows two different servers instead of two Wildfly servers.I attempted to delete and rescan the host,...
Hi Team,We are implementing ServiceNow Certificate Management with Microsoft ADCS integration.When a certificate request is approved, the certificate task fails with the following error:Access denied Stack Trace:at System.Management.ThreadDispatch.St...
Hello ITOM Experts,Need some Step by Step guidance. Have gone through documentation and many threads.Still confused , how tagged based Service Mapping to be implemented. Q1. Is Basic discovery be done for CIs with Tags (key value etc.) (for non clou...
Looking to install a MID Server on your Windows machine? This simple guide will walk you through the steps to get it up and running smoothly.Prerequisites:Before we begin, make sure you have the following:1. ServiceNow Instance–Your personal or compa...
Hi, We have created a keybased credential(Type : SSH). Now we have to know which CIs are discovered using this credential. How to fetch this list? Can anyone please guide? Thank you..!!
