Discovery of Default Gateway for network devices
Hi everyone, Is there a way to discovery default gateway of a network device and populate the default gateway field in CI Form view?
Forum Posts
Discovery of Database Instances without Server
We are planning to implement discovery of the database instances but have the below question. Is it possible to discover the database instances without discovering the database server?
IBM SVC Discovery with custom probe and sensor and IRE rules
Hi everyone, I need to discover some IBM SVC and I've created a new probe, since the OOTB CIM probes won't work, with these parameters:Class = Probe, ECC queue topic = sshcommand, ECC queue name = lsmdiskgrp -nohdr -delim , (from IBM doc) and allow_...
CI Class is not updating through Integration HUB ETL
Hi All, I am trying to import 2 AIX server using Excel File and has Class mentioned as AIX Server but when integration is complete, the Class name is updated as "Configuration Item" instead of AIX Server. i have tried creating OnBefore Script (mentio...
AWS Discovery - Restriction during Discovery phase
Hello,I'm currently running an Amazon AWS Cloud Discovery schedule, but it seems to be discovering a large number of objects. Is there a way to limit the discovery to only EC2 instances?Thank you,Antoine
Midserver connectivity
We have a new midserver installed and while trying to connect to the Azure vault, we get a error message as unable fetch access token from loginmicrosoftonline.com and connection is reset and when tried the curl command, it shows ssl handshake faile...
Map Suppurt Group Change Group and Managed By Group using the excel file that has CI Class name
Hi All, I am trying to Map Support Group, Change Group and Managed By Group using the excel file that has CI Class name and corresponding Managed by Group, Support Group, Change Group. I tried to load the data from excel file using import set and w...
ACC-V binary is dependent on library golang.org/x/crypto v0.25.0 which has a known vulnerability
ACC-V 4.2.1/4.1.1 binary is dependent on library golang.org/x/crypto v0.25.0 which has a known vulnerability CVE-2024-45337. What are the plans to address this vulnerability and when?
Turn off AWS Auto Scaling Groups
Can we turn off AWS Auto scaling groups? We are observing too many AWS VMs are being created and upon checking with Server team they said there are many autoscaling groups which are temporary. Any Best practice to disable this discovery?
Discovery: Missing UPS Serial Number
I have discovered the UPS (Leibert) using SNMP, but the serial number is empty. The discovery log shows that "Rule 5: Searched on <cmdb_ci_hardware> for attributes: serial_number: Skipped Identifier Entry". Please suggest if you have faced similar is...
Some questions on what to do with some empty fields in th software installation table
Hi Everyone,We are currently helping a client fix inconsistensies found in their Software Installation table as part of fixing their SAM implementation. They currently have ServiceNow Discovery, File Discovery, and SG-SCCM active to get data about th...
Metric Intelligence Implementation
Hi Team, I would really appreciate your support regarding the implementation of Metric Intelligence. 1. If the monitoring tool has the capability to send metric data directly to the ServiceNow instance, do we only need to share the endpoint and MID S...
JEA Configuration
Hello everyone, Does any one have done JEA Configuration with CA Certificate instead of Self-Signed Certificate Configuration. Please post the document or KB links if you have.
Resolved! Missing Serial numbers for Windows servers and network devices
Hi Community,I Need some help on this problem.In our env there windows servers which was discovered but they are missing serial number attribute on the CI record.The count of these servers is around 120 so i am not sure how to approach troubleshooti...
Resolved! Error when creating a record through Inbound email in Flow designer
Hi, I am trying to create a record in a custom table through flow designer when we are recieving an emailBut getting following error when testing (Record is created but with an error) And the flow is not getting triggered as expected Please help with...
