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Forum Posts

Print lable based on location table

My client would like the ability to print a shipping label from the location table. For shipping of hardware to stores. From the Locations table is there a way to print a lable? Currently, it is done manually create shipping labels for packages. Any ...

Agent Client collector enable-patterns-on-agent mass update

We are setting up Agent Client Collector Visibility.We will use it for Service mapping as well as horizontal Discovery.To use patterns you need to set enable-patterns-on-agent : true This is not default when installing the agents.What could be used t...

HermanDR by Tera Contributor
  • 3635 Views
  • 4 replies
  • 1 helpfuls

Resolved! IRE and Discovery

Is it an accurate statement that if we are discovering Windows Servers via ITOM Discovery, the IRE (if configured properly) will address duplicate CIs, but if we are also bringing in Windows CIs via an API with a 3rd party tool - the IRE will not add...

Resolved! Cohesity Discovery in Azure Environment - Parse Error

All, Trying to discover Cohesity in the Azure Cloud environment and getting error below. {"errorCode":"KInvalidInput","message":"Error while parsing request body: invalid character 'J' in string escape code"} Please note that we are successfully disc...

GJS by Tera Expert
  • 829 Views
  • 1 replies
  • 0 helpfuls

Discovery of IBM Websphere MQ Queues

Hello,We are facing some issues with the discovery of the IBM Websphere MQ Queues. We have Discovery implemented and we are able to find the MQs [cmdb_ci_appl_ibm_wmq] as the pattern WMQ On Unix launches in the appropriate server during horizontal di...

AdrianV__0-1730967687832.png AdrianV__1-1730967909019.png
Adrian V_ by Tera Expert
  • 1144 Views
  • 1 replies
  • 2 helpfuls

Scheduled job - Out of Memory error

We have a scheduled job that is updating Business application and some other tables. We got an error saying 'Multiple nodes restarted due to Out-Of-Memory error. Please let me know why we are getting this issue and how can we fix it. We have other si...

Redfish devices discovery

Hi Team,Has anyone successfully implemented the discovery of devices supporting the Redfish protocol?ServiceNow support has confirmed that out-of-the-box (OOB) probes/patterns for discovering these devices are not available, and we will need a comple...

PavanBV by Tera Guru
  • 1171 Views
  • 3 replies
  • 0 helpfuls

Resolved! Domain Separtion supported products

I know ITSM can be used in Domain separated instance , but what about other ITXM products such as Discovery, HAM, SAM, SecOps, IRM, GRC ? Is there an official list which products are supported under Domain separted environment ?

kozy_f by Tera Expert
  • 781 Views
  • 1 replies
  • 1 helpfuls

Resolved! Prevent alerts from reopening (create new alerts instead)

Forgive me as I'm quite new to the Event management product. We have an event > alert integration with Splunk going at the moment. Right now we have it set up so that alerts Reopen and that reopens an incident, which i believe is how it comes OOB. I'...

Resolved! HP iLO Discovery

Hey there experts, I have seen several posts regarding the possibility of discovering HP iLO devices. I have found a very helpful post by @doug_schulze here I was able to create a custom HTTP Classifier and associated Discovery Pattern for CI Type Ou...

gagribben by Tera Contributor
  • 3367 Views
  • 4 replies
  • 1 helpfuls

Servicenow Integration with Azure Devops for migrating update sets

Hi all, I am seeking guidance on integrating ServiceNow with Azure for migrating update sets across different ServiceNow environments. Specifically, I would like to understand the required steps and best practices for this integration.I have already ...

JRY by Mega Guru
  • 3198 Views
  • 3 replies
  • 0 helpfuls