Has anyone successfully been able to point your ACC agent to a different ServiceNow instance via the ITOM Cloud Core (mid server less architecture)? For example, we installed our ACC agent on a windows laptop and configured it via the out of the box ...
ServiceNow Asset Discovery and Agent Client Collector (ACC) are critical components for IT implementors managing ServiceNow environments. Together, they offer powerful capabilities to automatically discover and monitor assets within the IT infrastruc...
Hi everyone, I'm trying to discover all the PLUGABLE DATABASE under the Oracle Instance so I was looking at this documentation Oracle Database 12c discovery but it's not clear, at least not for me, what these Applicative Credentials are. I understand...
Hi, I posted a question a few months ago and was able to find the solution to my issue. I have seen this question (its about oracle catalog discovery) from many other users, but never saw a resolution. I figured it out, and wanted to comment on my ow...
I have 3 'organizations,' each with a different ACC API key, with agents that connect to the same MID Server. I am looking for a way to determine which Agents are with which organization and as far as I can tell the only solid way to figure that out...
I've configured environment variables for http_proxy and https_proxy and can successfully run the Curl tests so I know for a fact that those are using the proxy.The ACC Agent log shows a successful connection to the backend URL but stops at 'Requesti...
Hi Community, I have a requirement where a manager would like to be BCc'd into every email that goes to their team from the system. The notifications are generic ie. Send an email to the assigned to when they have been assigned a request. The manager...
Are there other ways to Discover printers other than SNMP?
Run a test "Basic UI test" from Automated Test Framework, However getting "The test timed out because the max execution time (600 seconds) was reached while executing step
I would like to know more about Shazam Insights functionality. How can we use that and what is the efficiency?
We are attempting to discover Windows Server A from the MID Server.Windows Server A has UAC enabled.For security reasons, we would like to perform the discovery while keeping UAC enabled.If we use a domain user with administrative privileges, would i...
So I have a Powershell function that creates events in ITOM based on a JSON of one or more events. It works, it's straight forward, it loops a foreach for each entry in the JSON to call https://$myenv.service-now.com/api/now/table/em_eventand create...
1.When are two incidents created for a group (primary) alert?In one case, for a group alert, there were two alert executions and two incidents were created. The alert was reopened 10 times. One of the incidents is correctly attached to the primary al...
Hi All, Customer wants to create custom dashboards, and they want to add service dashboard UI as a widget.Please give me some advice.