Default Stage Displaying as "Closure" in Service Catalog Requests
Hi, When creating a Service Catalog request, the default stage is showing as Closure, when the state is "Approval Awaiting." Could someone please advise on how to resolve this issue?
Forum Posts
Resolved! Service Mapping and Discovery
Hi Everyone,Can anyone tell me the clear difference between Horizontal discovery and Top-Down Discovery and also what is the meaning of "Services"?ThanksSatish
I need to change assignment group for all storage events ( Incidents ) to "Server"
for incidents generated through alerts we need to change assignment group to "server" // assignment group is specific to my requirement it can be anything #ITOM
Infoblox Integration - "sn_infoblox_integ_sg_infoblox_detailed_subnetwork" table
Has anyone had this table "sn_infoblox_integ_sg_infoblox_detailed_subnetwork" created in ServiceNow during/after SG - Infoblox Connection? I see the remaining tables as provided in Docs has been created and are being populated with the data. Referen...
What is the purpose of the Feedback in Alert Grouping
Hi, When alert grouping occurs in Event management, in the Alert we have a Display name field called Feedback.The variable name is group.feedbackIt accepts:No FeedbackYesNo Is this field to specify if the grouping worked correctly?If it did a user wi...
Atto technology storage device discovery
Hi, We have a requirement to discovery ATTO technology storage switches in ServiceNow. How can it be done? any KB article on the same.
SNMP Classification Issue
The Network is getting discovered by one Mid server but not getting discovered by other mid server what might be the issue .if you anyone faced this type of issue kindly provide a resolution for that.
How to Setup Health Log Analytics?
How to Setup Health Log Analytics?Any steps will be helpful
Downstream "Hosted On" Azure Datacenter is a cyclical relationship!
Customer is using Discovery Patterns for Azure Cloud Discovery. No Service Mapping. All the examples below are the result of OOTB Azure discovery patterns. Consider this example, an Azure Resource Group. The relationships created by the pattern sho...
I want to know how incident has been created
Hi my question is we getting incidents with the name of caller is automated termination and opened by is automated termination I want to know how this incident is created please help me with this
through event rules can we configure assignment group for Alert
There was one requirement to configure in Event Rule:All generated alerts must be assigned to the group "Ex Global" How can we implement assignment group through an Alert by using Event Rules.
Resolved! Discovery - Powershell Warnings & Long Discovery Times
I've been attempting to figure out why we're getting 14-24 hour long discovery times. Looked into the discovery log to see a dozen different PowerShell commands timing out at either 120 or 300 seconds. These warnings are seen on mostly every schedule...
Agent Client Collector Agent Log On As A Service for Entra ID Devices
We are attempting to configure Agent Client Collector for Visibility in our lower DEV instance so that we can eventually move it to PROD. We are attempting to use a domain joined service account to log on as a service and this works for domain joined...
Missing rights on agent-client-collector folder
Morning All, We're rolling out # ACC this week and we have a trend happening. The c:\ProgramData\ServiceNow\agent-client-collector folder is missing the 'ServiceNow Users' group Full Control This folder only. (attached screenshot) We can usually corr...
Duplicates Cloud Host CIs Getting Creayed on Each Discovery Run
Hello everyone,We are facing an issue with duplicate Cloud Host CIs being created during each Discovery run. The CIs discovered have the same Name and Object ID, but instead of updating the existing CI, Discovery is creating a new one every time.The ...
