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Web Server Extension on MID Server Cluster

Hello, My company has a requirement, we want to integrate ServiceNow ITOM with an external monitoring tool. The monitoring tool should send data via MID Server to ServiceNow.To ensure high availability, we want also to do load balancing. To implement...

Resolved! Modify the discovery pattern

How can i edit discovery patterns to bring additional information from windows device.

MK-p by Tera Contributor
  • 1316 Views
  • 1 replies
  • 1 helpfuls

Resolved! Synchronizing new CMDB attributes to MID servers?

Hello All, Do you know if there is a need / a way to synchronize new custom CMDB attributes to MID servers before they can be populated by custom Patterns? Here is the situation I faced: I developed a new Pattern Extension to populate new custom attr...

IT Infrastructure to Customer accounts relationships

Good morning, I have to create relationships between supporting IT infrastructure and customer accounts. Currently i related supporting IT infrastructure to the customer application services CIs. Note: This environment is pretty complex.I was told by...

kg4ult by Tera Contributor
  • 480 Views
  • 1 replies
  • 0 helpfuls

Discovery not able to update location data of servers

Hi, Everyone!!I am currently running discoveries cloud discovery schedule for which i am not able to find location details for some AWS servers.Could you please help me to check exact issue for this.Thank you.

DevarintiM by Tera Contributor
  • 427 Views
  • 1 replies
  • 0 helpfuls

Year-over-Year percentage report of incident

Hi All, Can anyone help me, to display the YOY percentage of incident in ServiceNow report?  What is year-over-year?Year-over-year, also known as YOY or year-on-year, is a financial term and formula used to analyze and compare a particular metric fro...

aaddgg454 by Tera Contributor
  • 658 Views
  • 1 replies
  • 0 helpfuls

JEA discovery set up (Timed out & Authentication failed) issue

Hi Team,I have implemented the JEA discovery on few servers, but 2 servers are discovered successfully using with JEA credential and other servers are not discovered, I did the same configuration on all the servers but still its not workingWhen i tes...

maruthi2 by Tera Contributor
  • 836 Views
  • 1 replies
  • 0 helpfuls

Meraki-SG compatible with Xanadu?

Hello - trying to install Service Graph Connector For Meraki from SN store which shows compatibility with Washington, Vancouver (nothing about Xanadu).   Meanwhile, customer instance is Xanadu... and via plugins this connector won't show up.  Perhaps...

DaveHertel by Kilo Sage
  • 1050 Views
  • 4 replies
  • 6 helpfuls

Resolved! Cost for service mapping

Hello, Currently we have the IT Operations Management Visibility product implemented, and we are mainly using it for Discovery & SGCs. My question is, does this subscription include the activation & use of Service Mapping – or would this incur an add...

Moe9 by Tera Contributor
  • 1416 Views
  • 4 replies
  • 4 helpfuls