Good morning! My organization is needing to obtain the hard drive (cmdb_ci_disk) serial number for Windows computers. We need this information in order to meet regulatory requirements. We were able to retrieve this information for Apple computers uti...
Hi all, I am trying to understand when to work with Software Product Model or a Hardware Product Model. So, I have DB2 instances, and I want to add a modelID to it. OOB Discovery does not give me one, but I can see in the software installations that...
Hi Members, I need to Integrate Zenoss with ServiceNow Event Management, Is anyone have any documentation. Kindly share. Thanks & RegardsMirza Saquib Beg
Hi All, I have an excel file to bulk load and convert to RITMs for about 70 records instead of manually logging the requests individually. Does ServiceNow have this capability for bulk loading requests via a spreadsheet? Thanks for advising.
Hello everyone, I am trying to configure anomaly alerts in Event Management module, Can anyone please let me know how it can be configured? Thanks,Pranita Bahuguni
Hi everyone,I'm encountering an issue with event processing and CI binding where I have multiple CIs with the same FQDN, and I'm trying to understand how ServiceNow selects which CI to bind to in this scenario.I have an event, and below are the proce...
ServiceNow MID Server OpenJDK process is consuming more than 50% CPU even when no discovery is running via that MID server. Some of the KB articles suggests it could be anti-virus causing high CPU on server but even when we stopped anti-virus softwar...
Can anyone explain what's the difference between Service Accounts and Credentials? Where are they being used and what's their purpose. Like, is credentials being used only to access target IPs/Servers and the Service Account we created for MID server...
Hello Community, We want to use JEA for windows discovery following KB0965705 (Microsoft JEAv2 Profiles for Discovery) but instead of using self-signed certificates we need to use company PKI (to be built). Our PKI SME told us we will need to create ...
We have few vCenters in cloud (Platform as a service) , we do not have access to the appliances at 5480/9443, we only have access at 443.The discovery is not triggering the Datacenter discovery as vmapp ports are not available. Is there a way we can ...
I am trying to learn more about the Probe "URL Certificate Scan" which is used for Certificate discovery via URL. I am unable to find where the script for this probe is in the instance. Would this be on the instance or in Mid server files ?
Hi all, we have a weird case where one opentelemetry collector is pushing log data into Lightstep, but we find that after 24 hours the log data is missing/deleted/removed from Lightstep (they are not visible in known working queries). So has anyon...
Hi Not sure if someone encountered the same issue. I try to set up Meraki integration and followed the guided setup. If I try to pull the first 20 entries within the datasource, my platform tells me all was successful. But 0 devices are being process...
Hello ServiceNow Community! I am working on a Flow Designer On-Demand course. I am unable to launch my instance (While I waited for 6 hours to configure my instance) and still launching stage also while I try to open my instance it is throwing an err...
