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Resolved! Set Alert Tag Using Script

Is it possible to set an alert tag using the event field mapping type "Advanced mapping using script" or through any other scripted approach in the platform? We have some use cases where we need to do more than just a regex field extraction to get wh...

IPv6 device discovery and IPv6 MIB

ServiceNow support has stated that MD server uses the IPv6 MIB for IPv6 address discovery. However per RFC8096 the IPv6 MIB is now obsolete and I have found it is not longer supported by our network devices.  Does anyone have a workaround for this?

Best Practice for managing automatic Certificate renewals in SN

Hi Are there any best practice resources on how to manage certificates over their lifecycle. I've recently taking this on and one issue I have is managing certificates that auto renew. When a cert auto renews and is pulled in via Discovery the old ce...

NBizzer by Tera Contributor
  • 661 Views
  • 1 replies
  • 0 helpfuls

Resolved! Agent client collector issue

Hi All, Good day!As part of agent client collector implementation, I am seeing an issue where agent record itself is getting inserted into 'cmdb_ci' table with a new class 'agent client collector' which doesn't look right. Please let me know if anyon...

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_navin9898 by Tera Expert
  • 1379 Views
  • 4 replies
  • 2 helpfuls

Resolved! UI Action to mimic the Email Client envelope button

Hi all. I have a request to create a Reply button on a form that mimics the Email Client envelope button. I figured it might be possible to create a UI Action form button to do this. Does anyone know how I might go about it?

Resolved! How to Manually Register Certificates

Hello, I would like to demonstrate the Certificate Inventory and Management feature to a customer. However, since I cannot set up a Mid Server in the PDI environment, I want to manually register some expired or soon-to-expire certificates. I uploaded...

honamiUeo_1-1731559462122.png honamiUeo_0-1731559383677.png
honamiUeo by Tera Contributor
  • 1941 Views
  • 10 replies
  • 10 helpfuls

Event table storage limit?

Is there an upper-limit on how many events that ServiceNow Event Management can handle? I have a customer who's calculated that they'd be sending about 6 million events at around 3 TB of data per week. I know there's a blurb saying that SN Event Mana...