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De-Duplication tasks and Archived CIs

Hi,  We've found some de-duplication tasks that include the 'live' CI (from the cmdb_ci_x table) and a CI from the Archive table (ar_cmdb_ci_x). Is this a normal behavior? Is there a way to prevent de-duplication tasks to use CIs from the archive tab...

Mid server user getting Locked out automatically

After Clone prod to dev that MID Server logged "mid_acc_rdev" user was not in user table. So i was create the user same as user id "mid_acc_rdev" , add the mid server role and reset the password same as config.xml file and Restart the server and vali...

Baskarank by Tera Contributor
  • 777 Views
  • 2 replies
  • 1 helpfuls

Resolved! Service Mapping on Azure PAAS application

I am implementing Service Mapping for few sets of application services. Few of applications are deployed on Azure PAAS, and we do have Azure cloud discovery running.I have the entry point URL, but I don't know the underlying host. If I ask applicatio...

anand9 by Tera Expert
  • 2603 Views
  • 8 replies
  • 1 helpfuls

ITOM Licensing Count

Hi All, I am having difficulty in understanding why the Virtual Machine Instance [cmdb_ci_vm_instance] CI class is categorized under Servers in the ITOM Licensing Category. Due to this, our ITOM license count has gone up.  Has anyone faced a similar ...

Naushad1 by Tera Contributor
  • 1430 Views
  • 1 replies
  • 2 helpfuls

What is the mid.cloud.discovery.proxy.exclusion.list

I want to install a MID server on Windows.During the installation, I set Use Proxy to TRUE.The documentation states that the following should be done when Use Proxy is set to TRUE. The MID Server can bypass proxy servers whose DNS/IP address is liste...

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Resolved! How to exclude some specific VMs from discovery?

Hi, we use Databricks in Azure and it creates a large number of the VM's and corresponding resources (disks, NIC's etc) every day, that live for a couple of hours only and then get terminated and deleted from azure, that generates a lot of "noise" in...

Aleksey4 by Tera Expert
  • 2271 Views
  • 4 replies
  • 7 helpfuls