Hi all, We are using the Qualys Service Graph connector on top of discovery to augment our CMDB CIs, specifically windows servers and the underlying VMs.However I have noticed recently that it has started to create duplicate virtual machines that hav...
Hi, We've found some de-duplication tasks that include the 'live' CI (from the cmdb_ci_x table) and a CI from the Archive table (ar_cmdb_ci_x). Is this a normal behavior? Is there a way to prevent de-duplication tasks to use CIs from the archive tab...
I have created a script for an inbound action but it doesn't work for some reason. I sent an email from my personal email not in the system to the inbound action email. Trying to use a catalog with the sys id and assign requested for as Guest. Is thi...
Hi, I am on Fuji version. My question is what is the purpose of the "Attributes" field on the Discovery IP Range form (related list on Discovery Schedule form)? Thanks for your input!
After Clone prod to dev that MID Server logged "mid_acc_rdev" user was not in user table. So i was create the user same as user id "mid_acc_rdev" , add the mid server role and reset the password same as config.xml file and Restart the server and vali...
I am implementing Service Mapping for few sets of application services. Few of applications are deployed on Azure PAAS, and we do have Azure cloud discovery running.I have the entry point URL, but I don't know the underlying host. If I ask applicatio...
Hi All, I am having difficulty in understanding why the Virtual Machine Instance [cmdb_ci_vm_instance] CI class is categorized under Servers in the ITOM Licensing Category. Due to this, our ITOM license count has gone up. Has anyone faced a similar ...
I want to install a MID server on Windows.During the installation, I set Use Proxy to TRUE.The documentation states that the following should be done when Use Proxy is set to TRUE. The MID Server can bypass proxy servers whose DNS/IP address is liste...
I am getting the below error on the Task: Create iTunes Discovery Pattern (Part 2), How can I fix this errorIdentification Engine: Discovery status is FAILURE, Discovery using patterns failed due to lack of existence of the main CI type in the result...
Hi, we use Databricks in Azure and it creates a large number of the VM's and corresponding resources (disks, NIC's etc) every day, that live for a couple of hours only and then get terminated and deleted from azure, that generates a lot of "noise" in...
Hello, I am trying to find a way to report on or export Discovery errors and their message, separated by schedule. I know I can view automation_error_msg to get the error information I need, but this table does not show the schedule. I need the error...
After Clone prod to dev that MID Server logged "mid_acc_rdev" user was not in user table. So i was create the user same as user id "mid_acc_rdev" , add the mid server role and reset the password same as config.xml file and Restart the server and vali...
Hello ServiceNow Community, I am seeking advice on how to best configure ServiceNow Discovery for virtual Citrix NetScaler load balancers. According to the documentation, virtual NetScaler load balancers are not fully supported, and I'm looking for a...
We have a dozen or so ZPA Zscaler appliances on the network. We are not able to discover them even though we have SSH credentials. How can we discover these devices?
Hi All, Please anyone help me on this. screenshot attached.I am getting a bug while discovery of Citrix Netscaler Load balancer, Its runnning on Virtual Server as a load balancer.I am trying to discover 3 IP addresses for load balancers which are con...
