Hi guys need a little help here, I have the following scenarioAfter discovery runs, the CIs (class Kubernetes) are being deleted from CMDB, but they should not be, as they have changes or incidents related. Has anyone had the same problem? We are cur...
After running discovery on an AIX server in our environment, the RMSOCK command starts along with the aix_netstat_command.sh script and remains active for several hours or even days.I did some research in the community and found article KB0869120. Th...
When we first stood up our CMDB in ServiceNow, it looked complete. We had servers, network devices, databases, applications—all discovered, categorized, and catalogued. But it didn’t take long to realize something was missing. During an incident revi...
Hi all, I have a requirement to delete all the records in sys_object_source table where reference CIs are in Retired status.I am facing an issue while running below script in backgroundIssue- The below script does query the source record based on the...
Hello everyone, The IRE works Only with a set of data source? I'm using a Inbound Web Service to create or update CI into CMDB, and I set discovery_source field with "WS" value. Do I use IRE API into scripted rest api? Otherwise, Do I implement all ...
Hi team, There is one change request where for one CI credential issue is coming, after discussion change owner confirmed that the mentioned CI is virtual appliance for security device and for that there is no any credential is created for this devic...
Hi Team,We have a Server in place and the Technical Service is added as with Managed By: Manages relationship. But the support group details are not getting synced to Server from Technical service?Does any body know the reason?Thanks,Yashraj
We are trying to discover oracle database ( server already discovered) hosted on UNIX machine. Does anyone know about any extension where we can do standalone database discovery? #oracle#databse#standalone#unixserver#discovery#itom
I'm currently working on a task that involves some complex scripting in ServiceNow, and I could really use some guidance. Specifically, I'm facing an issue with alert suppression related to Change requests. Here's a brief overview: When a Change re...
Hi all,We're facing an issue with Delinea Secret Server integration in our ServiceNow instance. Credential resolution via the MID Server is failing for both SSH and Windows credentials.Setup:Vault Provider: Delinea Secret ServerMID Server: Accesses S...
Hi Experts, Looking for some guidance as what needs to be done in order to fix below error. Also what are the common errors which we might get here and what is the best interpretation based on some common teminolgies in error messages. May 29, 2025 1...
Unix Server is discovered , however, Database is not and failing on Step 53 (Oracle Listner HD pattern ) when it tries to export TNS_ADMIN because database is not clustered and pattern is design to search for clustered databases . Is there a way out ...
Hello, I want to monitor my servers and check status(CPU memory etc...) in metric.I already found that AIops dashboard, but It only shows 5 servers.Is it possible to monitor each servers and check metric? Regards,Hank.
Hi All, We have one issue in Database instance table that for some of the oracle instances edition field is getting updated and for some or not updated. Could you please help me to find out the root cause why its updating only for some oracle instanc...
Duplicate records is getting created for one of the ip switches while auto discovery.Example: there 4 to 5 records showing created by specific same mid server in ServiceNow discovery. Both are having same Host Name but only one is showing ip address ...
