Hi,We're implementing discovery in our company and today ran discovery for storage servers. Initially, we thought we were missing servers but then we 'discovered' that they're being identified as WBEM Service. Why is this happening? Is there a way t...
Hi Team,We are trying to configure SCCM service graph connector for SAM Pro, wanted to check if we can configure data sources and scheduled data imports without selecting Mid Server using Credential type authentication where we provided user name and...
Hi, In one of my discovery schedule i have applied behavior. when i am running the job the getting error for few devices but when i try quick discovery then device is getting discovered without an error.What could be the possible reason.
Hi All, Does the Cloud Management Platform(CMP) and Cloud Provisioning & Governance (CPG)are same?If not,Kindly share some inputs reg CMPCourses or any product doc links Regards,Vengadesh
Hi All,I am trying to integrate IBM ILMT server with SN Mid using https connection. I am little confuse with the HTTPS certificate configuration online SN documentation for the MID server. If someone has already implemented it, can share the steps fo...
Discovery recently started creating duplicated serial numbers. There is no pattern on this that I could find so far. It does to different CI types and only to some CI, not all. The first screenshot is for a windows server. I ran a discovery on anothe...
Hello, We currently have the Agent Client Collector deployed to end user workstations and are collecting basic usage data for software i.e. last accessed time, which is being populated into the 'samp_sw_usage' table. I wanted to confirm if software r...
Hi, In the page related to Dependents CI management ( https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-management/concept/manage-dependent-ci.html) , It is said that dependent CI to retire are added to the ...
Hi All, I ran the discovery for IP switches and populated CIs in CMDB and both have different Descriptions while both are Cisco, IP Switches within the same IP ranges and configurations. In the 1st CI has relative information in the Description and t...
Hi All,Iam looking for the information below any related suggestions or documents would help great:1) Identify the logic of Virtual Instance creation via API. Need to understand the logic which contributes to duplicate CI creation.2)Identify the logi...
Hi All.I have reviewed the following two tables on the instance, and confirmed the subscription unit ratios and the counts for licenses. ITOM Licensing CI Counts (itom_lu_ci_counts) ITOM Licensing Category MetaData (itom_lu_category_metadata) Based ...
Hi All, I have a case here. While discovering one SNMP device, should be CISCO switch, 161 is granted, credentials are successfully validated. No ACL are existing, confirmed. Discovery log says: SNMP Probe timed out. Target is either unreachable or t...
Hello Everyone! The serial number is not being populated with agent client collector, I’ve installed dmidecode using the following commands in amazon linux 2023 sudo yum install dmidecodesudo dmidecode -s system-serial-number Do we need to configure...
all the Subscriptions are not coming form Azure to ServiceNow. All the subscriptions are listed under same management group in azure but still few are not coming by the discovery. Also for few subscription, parent field is coming empty in service acc...
We recently set up a Nutanix environment and I'm trying to run Discovery on it and getting errors in the pattern that I can't make any sense of. It created 1 CI called 'PrismCentral@No Source' and that's it. See attached error. Several of these error...
