ITOM forum

Failed to start pipeline, com.snc.automation_common.mid.extension.api.InvalidExtensionParameterException: Operation metric Extension is stopped because cluster node is not running on the MID. error while setting the Operational Intelligence MID serve

Hi, I am getting the below error while setting up the MID server Operational Intelligence extensio. Failed to start pipeline, com.snc.automation_common.mid.extension.api.InvalidExtensionParameterException: Operation metric Extension is stopped becaus...

Failed to start pipeline, The Metric Intelligence Extension cannot be started because port 47100

Hi Team, I am getting below error whenever I am trying to set up acc monitoring using 'Setup ACC Monitoring' related link.'Failed to start pipeline, The Metric Intelligence Extension cannot be started because port 47100 is already in use by another p...

Which properties needs to be set for configuring event management

Hello everyone, I am implementing event management and wanted to know what all are the properties that needs to be enabled for properly configuring the module. Request you all to help me on this. Thanks,Pranita Bahuguni

No results returned from probe. - when given an network in discovery.

Hi, I try to discover a network, where I am geeting "No results returned from probe." error. When I try to run discovery for some indiviual IP's in that network, then CI's are being discovered. Any idea on this?

ACC excessive logs getting logged to Windows server security.log file

Hi, we are seeing an issue with ACC whereas the excessive / unnecessary logs getting logged to Windows security.log file leading space issue. - What are the reason reason for excessive logs generated by ACC? is it a normal behavior? - How to fine-tun...

Best Practice Approach for Service Mapping when not all Credentials are Provided

Hi Folks - what is the best practice approach for service mapping when certain credentials of CIs aren't granted to map out the service. Hence we aren't able to map out the service and are now run up against a brick wall knowing full well that there...

Discovery updating/Overriding existing server with new/other server .

Hi All, we have ran the quick discovery against different IP addresses. ,but it is updating/Overriding existing server with different server name,new ip address and new host name.could you help us know why it is overriding existing server instead of ...

How to send incident id details to external system in response of TMF642?

Hello Everyone, We have a requirement for sending incident details to external system in TMF642.Upon receiving a trigger from an external system via the TMF642 POST endpoint, ServiceNow initiates creation of an "event" record, which then escalates to...

Serial Number for PDUs

Hi, We are currently discovering PDUs (Power Distribution Units) using SNMP and populating in our CMDB. However, the OOB pattern/probe is not getting the Serial Number. I would like to know if someone has done this before and help me with discovering...

CI not getting bind to the alert

Hello all, Can anyone please help me to resolve the issue: I am unable to bind the CI to the alert.Below is my scenario:I have an alert which consist of a Node value for e.g. the Node value is "Rome".This node is available in ServiceNow Windows table...

Hide New Button on Group table for all the users expect CMDB and ITSM group and user with admin role

Hi All, We have to hide the NEW button on sys_group table for all the user with knowledge_admin roles and etc. We want the NEW to visible only the admin users and CMDB and ITSM group. Can anyone help me on this?

IDRAC-Out of Band Devices Discovery Issue

IDRAC Out of Band Devices.When the discovery is running through schedule it is giving error and not discovered.--"SNMP probe timed out. Target is either unreachable or there are no valid credentials for it."And there are few IPs in the same subnet wh...

MID server for ACC on Linux host in Kubernetes container

Hi, we have installed MID server for ACC on Linux host in Kubernetes container.The issue is, by its design that IP address is changing quite often on Kubernetes pods, therefore MID server has "issue" and has to be done re-key.Do you guys have any exp...

Agent Client Collector - Windows Cluster

Hi ServiceNow - Discovery champsWe have an issues using Discovery Agent Client Collector (ACC-V) to collect Windows Cluster information."Normaly" when Agentless discovery is used, the Windows Classifier triggers the Windows cluster pattern, and the i...

User not able to create NEW Change Request if he already old change request created.

Hi All, We have a requirement where, we have to restrict user for not send their new changes for Request approval, they only have the rights to save the form in new state. If they already have a Change request created that's planned end date is passe...

Forum Posts

Failed to start pipeline, com.snc.automation_common.mid.extension.api.InvalidExtensionParameterException: Operation metric Extension is stopped because cluster node is not running on the MID. error while setting the Operational Intelligence MID serve

Failed to start pipeline, The Metric Intelligence Extension cannot be started because port 47100

Which properties needs to be set for configuring event management

No results returned from probe. - when given an network in discovery.

ACC excessive logs getting logged to Windows server security.log file

Best Practice Approach for Service Mapping when not all Credentials are Provided

Discovery updating/Overriding existing server with new/other server .

How to send incident id details to external system in response of TMF642?

Serial Number for PDUs

CI not getting bind to the alert

Hide New Button on Group table for all the users expect CMDB and ITSM group and user with admin role

IDRAC-Out of Band Devices Discovery Issue

MID server for ACC on Linux host in Kubernetes container

Agent Client Collector - Windows Cluster

User not able to create NEW Change Request if he already old change request created.

Issues with ACC-V D Discovery Running Software MS ...

Operator are not visible while applying the filter...

Filter criteria for Pmirary Alert (Virtual) where ...

ServiceNow CMDB Table for Azure VM Family for uniq...

Is this a Tag Governance Policy limitation?

Pattern creation via SNMP: Error OID not found

ServiceNow Discovery Location

Azure Cloud Discovery

Load Balancer Hybrid Identification Rules

ServiceNow MID Server sharing Virtual Machine with...

group alerts if there are 3 alerts if not dont gro...

event mgt

Error installing MID server: KB1702427

MID Server Installation

ServiceNow recommends to disable configuration fil...