ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

OCI Discovery Prerequisite

Hi All,For Oracle Cloud Infra discovery I want to understand the pre-requisites1.  Do we need a mid-server if yes, where exactly it should be located in OCI and what are the permissions should be enabled to communicate with the OCI resources? Thanks,...

Abbyb by Tera Contributor
  • 464 Views
  • 1 replies
  • 0 helpfuls

Resolved! Service Mapping ProcessInfo

Hi, I have this warning in the Service Mapping Discovery Log, during the Pre Pattern Execution:2024-10-30 08:47:01: script: ProcessInfoLinux - message: Process not found in cmdbThe Service Mapping process continues after this, but not being able to i...

Johan13 by Mega Guru
  • 1192 Views
  • 7 replies
  • 2 helpfuls

Resolved! Service Catalog Icons

I need to get various icons for my SC, pics of things like a desktop, laptop, question mark, projectors, scanners, etc.Some nice little icons would be handy, just wondered if anyone had any resources they used for this sort of thing.

marcguy by ServiceNow Employee
  • 8270 Views
  • 8 replies
  • 2 helpfuls

Error When Creating Second MID Web Server Context

Hello Community,Simple Question: Can I have two Mid Web Servers executing on the same MID? I'm trying to connect LogicMonitor to our Event Management and I currently have a Web Server executing on the MID server I created for specifically Event Manag...

RRolling by Tera Guru
  • 418 Views
  • 1 replies
  • 0 helpfuls

The Horizontal Discovery of URLs

Good afternoon,Has anyone investigated and/or come up with a way to discover URLs using Horizontal Discovery.  This is not certificate discovery via URLs but the actual URLs itself.  Maybe using the DNS probe for example. Thanks

How to recall deleted records in deleted records

Hello Community!I have one requirement , On PROD , there are 65 demands which does not having demand attached to itI have checked that demands in deleted records, out of 65 , 48 are present in deleted records but 17 are not present in deleted records...

Asha Pathak by Tera Contributor
  • 318 Views
  • 1 replies
  • 0 helpfuls

Unable to fetch the Serial number for IP Camera

 I am using the snmp classifier for the discovery and unable to fetch the serial number and the mac address of the Axis camera. Has anyone implemented it using custom patterns instead of probes?  Appreciate your quick help!Best Regards!

amreensulta by Tera Contributor
  • 423 Views
  • 2 replies
  • 0 helpfuls

Unable to Discover OCI

Dear Team, I am trying to do a discovery of the OCI instances. It looks like there are some other issues with it. This is the error I am getting. Can someone please advise the resolution for this?"The API response is not valid. Please check the log f...

Resolved! servers and network gear not getting mapped

I am running discovery to discover devices like router, switches, printer, server and other network devices.But issue i am facing that network gear are not getting mapped with router or switches which they associated with. Please help.

MK-p by Tera Contributor
  • 626 Views
  • 4 replies
  • 2 helpfuls

Prevent Duplicate Task creation for retired CIs.

I have created Health Inclusion rule for Duplicate metrics that includes only specific install status CIs to create duplicate task for. Here I have excluded retired CIs which means it should not create duplicate health metric for retired CIs. But I c...

shwetamishra_0-1723560062912.png
Community Alums by Community Alums  
  • 577 Views
  • 3 replies
  • 0 helpfuls

Why are Storage Servers being identified as WBEM Service?

Hi,We're implementing discovery in our company and today ran discovery for storage servers. Initially, we thought we were missing servers but then we 'discovered' that they're being identified as WBEM Service. Why is this happening? Is there a way t...