MongoDB Atlas
Can anyone point me to a step by step guide to build a pattern for MongoDB Atlas...
Forum Posts
Pattern Designer - Looping through table entries
I am using pattern designer for Linux server discovery and need to configure a HTTP step to loop over multiple table entries There is one field 'resources' that needs to be dynamic so that I can take each row of the table entry and pass it into this ...
Resolved! Help with regex in Event rule from Description which is an email subject & body
Hi, Can you help me with regex with the below email body which we are populating in Event Description field. Need to get the Product Name and Affected Entity details for CI Binding so we require the regex to pick from [Product Name] to before [Please...
Azure IoT Hub integration with ServiceNow CMDB
Hi Team, Requesting inputs that shall help us here. We have ITSM & ITOM subscription. For IoT - We need to integrate Azure IoT hub with ServiceNow CMDB to import all IoT devices as CIs. And then leverage these devices for ITSM processes. Questions ar...
Custom Workspace Homepage as SOW homepage
Hi Everyone,We have custom application built using App Engine Studio.We need to customize the custom workspace homepage as same as Sow homepage(Exact feature we need is, when we click on the chart on the homepage the list should get load at the botto...
can you manage multiple support groups for CI's based on location
Hello all!We are working on build out the CMDB and are trying to figure out an issue with CI's, their location, and the respective support group.Our company has multiple support groups for devices based on their location, for instance, we have multip...
Resolved! Discover USB Devices of typ HID via WMI (unique identifier)
Hello lovely people, I'd need some help brainstorming from the community. I have computers which have USB devices connected. Most of the devices are uniquely recognized (such as printers) in a WMI namespace which makes sense. Same for keyboards, mous...
Permission issues with credentials
I'm working on a web hosted application which uses pattern based service mapping.The application is hosted on a load balancer, the application has multiple app servers and db servers as other components.I'm getting errors on the application cluster r...
Probable Root Cause Analysis (RCA) shows irrelevant changes
BackgroundWe are trying out SOW and RCA on Alerts and our direct feeling is that suggested changes are not that accurate as desired. For instance, we see two Application Services that are not related to the Alert in any way. But as I read from Docs i...
Agent Client Collector Installation Fails
We are currently piloting the Agent Client Collector for Visibility so far has been relatively successful. We attempted to install the agent on 2 different Windows Servers that are not AD Domain Joined (Workgroup) and were met with an agent installat...
Unable to discover list of Oracle software's and SOA Suite Application via ServiceNow Discovery
We're able to discover the servers (Linux, Oracle, etc.) in ServiceNow via discovery source. However, we unable to discover the list software's installed on the Oracle and SOA Suite Servers which is used for licensing purpose.Is there any pre-requisi...
Resolved! Help with Event Rule RegEx
Hi, I am trying to create a RexEx to be used inside an Event Rule.My Regex works correctly when I test it with Regex101.com but I obtain an error message UNKNOW when using in my Event Rule. Unknown is displayed when I output the variable which contai...
ATF Scheduled Job Activation
Hello, how can I utilize ATF to set the active field to true on a Scheduled Job? So far I have used Record Query --> Open existing record --> Set field Value (Where I made it active) --> Click UI Action (Click 'Update' Global. Update button on existi...
Show workflow link in a custom table .
Hi All, I have created a workflow for a custom table . I want to add show workflow link which on click redirect to workflow for that table. I also tried to replicate the UI action(00B) which is present for change table but it did not work .Could you ...
Resolved! Linux Discovery Issue-SNMP probe timed out. Target is either unreachable or there are no valid cred
Linux-AIX DiscoveryRan Quick Discovery for one of the passed Test Credential IP which is already present in the IP Affinity ListTried to run the 'Quick' Discovery for this IP.Error="SNMP probe timed out. Target is either unreachable or there are no v...
