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Hello, We are starting the service mapping stream and we are questionning our serlf what's the most appropriate approach The goal is to improve our operations : incident, change, ...Our assumption is to go with the tag based approach especiallay for...
I want to change the session time-out values in my instance. How do I achieve that?
Hi Everyone, We have multiple types of credentials stored on our credential table. This includes few Basic Auth credentials. What we recently noticed is when discovery in progress, it used these Basic auth credentials also to perform discovery. We ju...
I was attempting to install the CMDB CI Class Models Plugin in my ServiceNow Personal Developer Instance. When searching the plugins from within the instance, it does not come back. Is there a way to request it from the store for a PDI? Is there ...
Hi all, I hope this question is addressed to the right forum. Many ServiceNow customers would like to manage their (TLS) Certificates in the CMDB. I noticed that the CMDB CI Class Models plugin now (since version 1.4.0) includes a CI class called "Un...
I need some help with regards to Asset- CI sync I have some Physical Server asset records and their corresponding Server CIs that are yet to be synced to each other(the CI names are actual server hostnames). Do these have to be linked manually or can...
how can I activate this plugin --------> Call Removal Tool plugin --------->I can't find it in Activate plugin section
Hi Community,I have a question regarding the management of VMware Virtual Machine Instance records in ServiceNow. Currently, I have records in the cmdb_ci_vmware_instance table, but I now need to import data from IH-ETL. The incoming data contains re...
Hi everyone, I need to discover some IBM SVC (I'm reading this doc Storage Discovery via SMI-S and CIM) and I've created some probes since the OOTB CIM probes won't work, with these parameters:Class = Probe, ECC queue topic = sshcommand, ECC queue n...
Hi community, quick question, what products do I need to install for using Certificate management. Also if I only have ITSM is there any out of the box functionality I can use that does not require any extra cost? Thanks in advance.
I need to setup discovery of vCenter instance using the discovery process. I have around 20 different IP address of the vCenter instance. In order to discover them do I need to setup credentials for all the 20 different IP addresses? And How many mid...
Hi, If a server has multiple NICs, how do we prevent Discovery from discovering the same server multiple times with different NIC/IP? ThanksSam
How can I hide a checkbox field in a catalog task?I’m currently using the code: g_form.setVisible('variable', false);This works as expected when the variable type is "Yes/No," but it doesn’t seem to work for a checkbox field, which I prefer because i...
Hi, I tried discovering a MID server host (Windows Server) using the same MID running on it and I got a "Active, couldn't classify: No WMI connection" error.However, I am able to discover the same MID server host using another MID server. Has anyone ...
I have tried installing through MID SERVER .msi file for windows but it says I need windows server 12 or more and when i tried downloading using zip file. I am not able to do that because there is no installer.msi file there.