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Resolved! IP Switch CI gets created for Vlans

Hello Experts, We see that, the Switch class CI gets created for vlans. In following list, cel-cs1 is the only physical switch, rest all are just interfaces, which shouldnt be classified as switch.   Please help..

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sbhayani by Tera Contributor
  • 2790 Views
  • 17 replies
  • 1 helpfuls

Remediate duplicate tasks - created by

Hi everyone, Normally our "remediate duplicate tasks" are created by our MID server users ie mid.user. All previous tasks have been raised by mid.user until today. We had several windows servers with the same serial number so they were rightly target...

gwadsworth9 by Tera Contributor
  • 732 Views
  • 4 replies
  • 0 helpfuls

Outage Management

Hi All,  any idea what is the purpose of the tasks related to an outage?  What is the difference between task and task number? As you can see there are 2 task linked to the outage and one of them has the Task value same as the task number on the inci...

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dev_K by Tera Contributor
  • 383 Views
  • 1 replies
  • 0 helpfuls

Resolved! Cannot resolve variable in EVAL () in Pattern Designer

Hello Experts, I am new to Pattern Designer and I am trying to extend the Windows OS Pattern to augment the Windows Server with the Domain Role information using the below commandwmic.exe ComputerSystem get DomainRole. This gives back a number and th...

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GKanekar by Tera Expert
  • 555 Views
  • 1 replies
  • 0 helpfuls

Pattern Error

I am getting an error message when checking / debugging a pattern : Process detection failed: Failed to identify the CI Type of the process listening on port 80 I had to debug to fix a service mapping error " Failed to identify the CI Type of the pro...

Anand D by Tera Contributor
  • 515 Views
  • 3 replies
  • 1 helpfuls

Resolved! Discover Domain Controllers without Domain Admin rights.

How can I discover Domain Controllers without having Domain Admin rights?We have a GPO that adds a Security Group to the Local Admins group on each Windows server, but for DCs that's similar to having Domain Admins rights (which is a big NO in our en...

jcanjura by Mega Expert
  • 5795 Views
  • 17 replies
  • 13 helpfuls

Script required

Write a program for printing number , assignment group name of recently created ten P1 and P2 incidents and update the priority to P5, do not trigger any notifications while updating the group.

Resolved! Windows credentials creation

Hi, While creating windows credentials I can see the option 'Use MID server server Account' checkbox. What is it and when we will check it, can you plz explain in detail.

Resolved! Setting Severity on Events

Hi All, We are receiving events from MID SNMP Trap Listener. As expected only additional information value is populating for these events. Unfortunately we are not receiving any information regarding severity in additional information field and even ...

Ganeshm1 by Tera Guru
  • 1029 Views
  • 2 replies
  • 0 helpfuls

New Xanadu Features in ITSM and CMDB

Hi All, Can anyone provide me a link or documents related to new Xanadu features related to ITSM and CMDB only. Note: I already check the ServiceNow release notes but it having a lots of new features, I want to know only ITSM and CMDB related. Thank ...

aaddgg454 by Tera Contributor
  • 1417 Views
  • 2 replies
  • 0 helpfuls

Using Powershell for Discovery Troubleshooting

Here is a list of commands you can use to troubleshoot MID server to Target discovery  when it comes to connectvity.   1. Ping Test While ping is simple yet powerful command. You can use powershell to ping multiple servers or target devices at same t...

spgarg04 by Giga Guru
  • 558 Views
  • 1 replies
  • 3 helpfuls