Hi Experts,I want to implement Event Management in an instance, only using Event Management functionality. But I realize that in subscription management module appears a Product description called 'ITOM AIOps Professional' The scenario is: I want ...
Hi Team, I have one vCenter server on ABC location and one ESX server on XYZ location.ESX Server is is built on vCenter server, so when discovery run for vCenter CI then it discovers ESX server as well.We have ABC location configured on vCenter disco...
Hi everyone,Would it be possible to discover default gateway of IP Router, IP Switch, & IP Firewall and populate network adapter table & CI form? I know that for Linux Servers and Windows Servers default gateway is being discovered and populates the ...
Hi All,I Want to Discover some telecom equipment present in the environment. Is it possible to discover IP phones etc. through Service Now discovery.If yes, then what are the requirements for the same.Thanks for the help.Regards,Lokesh Garg
Hi All,How can I enable the attachment button if it is not available to add attachments to a table? Certificate table Incident table, for incident table attachment option is showing Thank you
Hi Everyone, Has anyone experienced receiving failed login attempts from discovery on their storage devices, the IP address was already excluded from the discovery schedule that runs at the same time the failed logs were created. We've checked the di...
We need to update the event rule for LogicMonitor to use the internalid field for the message_key
What is the best way to set a custom field on the cmdb_ci table based on the processed mid server? I am leaning towards setting a "Set Parameter Value" step at the discovery pattern. Are there any other ideas? I cannot do a business rule, it has to b...
Hi All,we wanted to automate the de duplication tasks, so we wanted to create de-duplicate template for remediate duplicate tasks if windows server and Hyper V server having same name.
https://dev292236.service-now.com/esc?id=sc_cat_item&sys_id=7198552237b1300054b6a3549dbe5dea i want to change the id. i want catalog item should be open in another id. is it possible n employee center
Hello Community, I am looking to implement a solution for automatically discovering FSx for NetApp ONTAP file systems within AWS whenever they are created, updated, or deleted, and subsequently auto-updating this information in the CMDB tables that a...
Hi All, I have requirement that in Incident table if channel is phone, Category is hardware / software and sub category is Email/IP address then record must be updated successfully Otherwise it should through error response. Please help me with the ...
Hi All, How can i restrict the users or hide the New button for specific users or role, so they do not create the Change schedules?
Hi all,As the standard ACC discovery lacks retrieving version information from e.g. MS SQL server instances, we want to try to go enable Pattern Based discovery by the ACC. Has anyone tried this before, and are there any how to guides available? Or a...
Hello Everyone, When customer tries Linux Discovery using Sudo right, They found the content of TCP connection is empty on their host. All other information like 'running process' , 'installed software' properly retrieved. Anyone can advise what cou...