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HLA Source Type Structure, Timestamp recognition failed

Hello, I'm relatively new to using HLA and am running into an issue. We're streaming logs to the instance though a REST integration, that all seems to be working well. However, once the log reaches the Source Type Structure, the engine isn't able to ...

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Data Source field empty in Import Set table

I'm using Import set API (/insertMultiple) and transforming the data using Robust Transform Map, records are getting inserted/updated but the data source field is empty in the Import set table. Pls help 

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guestee by Tera Contributor
  • 941 Views
  • 4 replies
  • 3 helpfuls

Resolved! AWS ALB Service map

Hello,I created an application load balancer on my AWS account and it is discovered as an cloud load balancer CI record on my ServiceNow instance.Some EC2 instances are connected to the ALB and they also exist as CI records.Is it possible to run top-...

Kody by Tera Expert
  • 2017 Views
  • 11 replies
  • 3 helpfuls

MID server downgrade

Can a MID server downgrade as a result of a clone?Has anyone experienced an unexpected downgrade?Could you please let me know if there are any issues or obstacles that have occurred due to the unexpected downgrade? Thanks

Put script checking if this server is running on Azure

Hi,When checking the logs in Windows OS - Servers pattern I'm seeing an issue where step 40.2.2 tries to put a script into $scriptPath path which succeeds but no path is entered. In the Debug, a null value is returned. I've attached 2 screenshots wit...

Discover data tuning

We have alm_assets list of specific hardware devices. We wanted to exclude those devices from discovery. How can we achieve this?

Snow214 by Tera Contributor
  • 343 Views
  • 3 replies
  • 1 helpfuls

Discovery error

Hello Can someone guide about how to to fix below error during identificaton phase Identifier: Identification CI Errors: Update failed with error: Commit was not attempted due to other errors.,Update failed with error:I am discovery some WLC and i am...

rajesh44853 by Tera Contributor
  • 239 Views
  • 1 replies
  • 0 helpfuls

Resolved! Is Quick Discovery Credential-less?

Hi Discovery Experts and Practitioneers, I am new to Discovery and have just finished setting up a MID Server on a Windows Server EC2 instance in AWS which is validated, up and running in my PID. I would like to take my time to find out everything i ...

Create Alert when Alert volume is out of normal baseline

Is there a function within ServiceNow that can raise an alert or incident when alert volume is higher then a baseline?  We are looking to be notified when there is a large uptick in volume to take a closer to look to see if they are related.   

StephenM by Kilo Guru
  • 443 Views
  • 4 replies
  • 0 helpfuls