Hi, We have events coming from SolarWinds and are generating alerts and incidents accordingly. While we successfully acknowledged SolarWinds alerts using a REST endpoint, we are having trouble updating the "Incident Number" field on the SolarWinds al...
Hi Team,I want to get the details from the request item description Field to sctask Field.I have all the details in request item description like,What is your contractor's personal email address?: sfsd@mail.comWhat start date would you like for this ...
Hi GentsI hope the best for you! I write here because I'm involved on a credentials issue and I'm trying to exit asap.I started my work on a new customer and the actual support team of the platform told to me that they didn't have any KT (Knowledge T...
Hi AllI am trying to update the original assignement group this year created data but original assignement group not updating because audit table history_set date is clearing every 30 days.while opening the old record ,audit table history created dat...
Hi Team, Can we use the same snmp oid to classify it to 2 different classes based on other attributes present while discovery?Eg : we have a UPS device which needs to be mapped to other class but both of them are having the same OIDs .
Hi, We are at Aspen Version Hotfix 5. Need to know the patch that we are currently running on. Do you know any specific place where in we can check the patch which we have been running our service now instance with. Any help is appreciated. Regar...
We have Defects, Problems, and Changes, each in their own table. We've added Related Lists tabs to each form, so that from the Defect form, we can attach a Change or Problem. However, the connection is only one way; when I look at the Defect rela...
Hi All,Is there any way we can revert the customized event rules to OOB? Basically we will play with versions related list to revert back but in my case the instance was recently cloned and I don't see any versions related with event rules. Any sugge...
I have this case of switches (from only one location) giving SNMP timeout error in prod but the same switches are discoverable in Test instance from the same windows server on which both Prod and Test midserver in installed. Credentials are testing s...
discovery could not fetch the switch ports data from the mid servers, I could see the switch ports data when i use the same switch ip in discovery patterns debug mode. The errors that i came across in discovery log for the same ip address are followi...
I have a requirement where an incident should be created when an event is created, and can be updated if an new event with same node/message key is created within an hour.If using an Alert management Rule to create incidents, does the rule also work ...
You recently requested the "Pattern Designer" plugin to be activated on your personal development instance: dev262068. Unfortunately the plugin was not activated. Please report this issue in the Instance Help section of the ServiceNow Developer Commu...
Trying to send emails from my personal Gmail account. Connection tested successfully. Navigating to : System Logs -> EmailType field shows: Received -ignoredCan someone assist on this ?Attaching error screenshots for reference
Enhancing Linux Server Discovery Patterns: Capturing Patch Details for Better CI ManagementUse Case:In the realm of IT operations and server management, keeping a precise record of patch details is crucial. Recently, our patching and server teams ide...
