There is a lot of interest in using Dynamic CI Mapping as a form of Service Mapping since it is easier understood and faster to implement. However, I am curious about typical use cases and value it brings. For instance, does this play well with Eve...
Dear all, There is a requirement today to scope for VM Provisioning. I am being told that there are two ways of solutioning this requirement: a. To build a custom catalog. b. To use the ITOM Cloud Accelerate. I have been tasked with differentiati...
Hi team, Recently, I have been conducting discovery using "ACC-V," but in the CMDB record, the discovery source is displayed as "ACC-visibility," whereas the discovery source for the software installation field shows "ServiceNow." However, I did not ...
In many interviews I get a common question : How you decide the number of mid servers required to discover client network / data center ? I am not sure how to calculate number of mid servers required for a particular data center. Please guide on the ...
We are transitioning to AWS cloud and I am trying to figure out if installing AWS Service Graph Connector solely will suffice for SAM Pro or if we should use Cloud Discovery and Agentless IP Discovery. I would greatly appreciate your insights on this...
I have an Application Map with multiple DB's on a virtual server that were discovered during vertical mapping. How do I exclude the DB's that do not belong to this application from the application map? I believe I have to create a boundary?
We Implemented Azure Cloud discovery able to discover VM's from cloud discovery schedules . But for few schedules pattern will be failed showing Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_vm_instance cannot be created since ...
Hi,I am mapping application services and they fail with error "Failed to identify CI due to the host xxxx lacking an application running on port 1433" as we are not using this port to connect. Can you please advise on what I need to do so the pattern...
Hello,getting below error while running the discovery, please help.
Hello everyone, I am currently using Service Graph Connectors (SG-TenableForAssets, SG-Azure, SG-GCP, SG-Intune, SG-AWS) and Cloud Discovery(OCI) to populate the CMDB. However, I am encountering an issue with the Reconciliation Definitions.I understa...
Hello team,I can see the application fingerprints, but it does not show connection suggestions for service mappings.The connection suggestion table itself has no records.Please help me with thisHow can we get the list of records in connection suggest...
In ServiceNow, Zing is the searching technique that performs all text searches.
Hi,When we correlate the alerts, is there a way to bring all the CIs information that has been correlated into the description of the parent incident. Thanks,Shaziya
I’ve been working and studying ServiceNow for years and I’m not satisfied with what I’ve learnt from ServiceNow or with the last of real life expertise for integrations and CMDB building. I'm looking for someone who can show me how this is done.
We are trying Ci binding. So we are trying to use name in the additional information to bind CI. However Correlation Id is causing an error.Following fields are there in additional Info in the event - 1. Url 2. Correlation id 3. Name I want to remove...
