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duration fields in export to excel
I've already found this in the wiki:5.1 ExcelDate, Date-Time, and Time fields are all exported as their display values, displayed using a custom format instead of the system date format. Duration fields, however, export as the value stored in the dat...
Cloud Discovery - How to set company for all CIs populated from AWS Cloud discovery?
Hi everyone, I am configuring the AWS Cloud discovery for member cloud service accounts for our BU, the BU exists in ServiceNow as company A. I have a requirement that those CIs that populated from AWS will be set to company A that exists in ServiceN...
No result returned from probe.
I would be very appliciated if someone could help me.I run dicovery and SNMP is returning sysdscr containing hostname, but hostname is null.Any idea how I can fix this? Below is my discovery log.Short Message: No result returned from probe.ECC queue ...
Servicenow discovery
If we have the ip address for a server and if we want to run the discovery then how can we find the mid server to run the quick discovery ??
Resolved! Unable to locate the Remediate button on a Remediate Duplicate Tasks record
Hello,I am working on remediating duplicate CIs on my instance and was following the below steps: Navigate to All > Configuration > Identification/Reconciliation > De-duplication Tasks.Open the de-duplication task that you want to remediate.On the ta...
How to distinguish whether a discovered item is an update or new, etc
Dear all,When running Discovery, many devices are obtained, and it is difficult to confirm their status (Update, New). Additionally, due to the large number of devices, it is operationally challenging to check all of them.Therefore, I would like to ...
Deletion Strategy OOTB Entries on the Related CI Types Table
As part of an overall review of the management of configuration items in the CMDB we are reviewing the current settings for the Deletion Strategy entries on the Related CI Types (sa_ci_to_pattern) table. We want to compare the current Deletion Strate...
Event Issue With DataDog
Event Issue With DataDogI am on my first project since moving to having ITOM. First event, and I am stuck. Core issue is I am not seeing an event on the event table when triggered from the monitoring system. I am hoping I can get some troubleshooting...
Resolved! Data Centre Auto-Discovery
Hi All,I am looking for the information related Incomplete Discovery for below servers.Incomplete MS SQL Server Inventory (CMDB) Incomplete CMDB Asset Management InformationCloud assets not included in CMDB (AWS & Azure)Cloud Asset InformationCMDB As...
I found an issue in payload processing on a custom pattern.. need a help
Hi Community, When I try to troubleshoot the discovery cancellation issue. I found a problem in payload processing on a custom pattern. In our client data centre, every server has one ILO device attached also we are discovering and creating a custom ...
AWS Lambda Discovery CI relationship
Would like to know what kind of CI relationship info that can be retrieved from AWS Lambda Discovery. According to docs, Cloud Event Source [cmdb_ci_cloud_event_source], this CI could be any event source that triggers the cloud function or the API G...
How can we restrict access to the CMDB workspace for specific users ?
Hello All, I am looking for steps to restrict access to the CMDB workspace for just the CMDB admins.Currently the CMDB workspace is accessible to all the users. Since the Intelligent search functionality on the Home tab isn't working as expected, we ...
Populate CMDB data through excel template
Hello Experts, We are actually looking to import certain applications through excel template into service now. Couple of questions: -1)What should be the best approach to get all of those loaded into service now (there are 140 + records need to be im...
Can I Create a Business Rule Related List of Request Item
The overall goal is to track the creation of scripts. I would like to allow people to request functionality and if we need to build scripts to achieve the functionality I want to tie that script to the request. If I cannot do this, I guess I will add...
