How to improve CMDB de-duplication part one ?

Turn off discovering specific classes / libraries of CIs from Discovery

Hi All, I need to stop discovering running processes, network adapters and disks associated with computers while discovering.  I tried creating a new behaviour but for windows, the horizontal probe runs the whole library to fetch installed software, ...

Need help with Cisco VOIP discovery

Hi,Is there a way to discover Cisco VOIP devices using SNMP V3? I've done the below so far:1. Created a child class under Netgear and it's corresponding Classifier.2. Tested SNMP V3 credential successfully.3. Able to get OID's during test discovery u...

IP address is not populating in Unique certificate table

Hi, We have configured Certificate Inventory Management using plugin and by using discovery we are getting info of Certificates and these are getting updated in both Unique certificate and Installed certificate tables.In installed certificate table I...

How to add "assigned to" in a activities log filter on Alert

Hi All, Is there an option to capture activity logs every time an "assignment group" or "assigned to"changes on the Alert table (em_alert)? I noticed there are no comments field available for the alert table, and we often work on few alerts from the ...

Not able to see Cloud Admin portal and Cloud User portal even after plugin installation

Dear Community,I wanted to access Cloud Admin Portal and Cloud User Portal, currently I have installed the plugins: com.snc.config.mgmt, com.snc.cloud.api but still not able to see the portals, need your help with the required app or plugins using wh...

Dependency View is missing after Washington DC Upgrade.

Hi All, Hope you're well. After the recent ServiceNow Washington upgrade, we've noticed the "Dependency View" button missing from the IP router table in TNI modules. Urgently seeking your help to resolve this issue. Can we collaborate to fix this pro...

On-call

Hi, Requirement is to set up sms and on-call for teams. How can we achieve this?  Thanks.

Getting an error when using rest into JIRA.

Troubleshooting ServiceNow to JIRA Integration Error: 'Cannot establish connection, StatusCode: 400

What are some examples of ITOM automation and orchestration tools?

notification needs to be sent to users mentioned in variable

HI Community, I need to send notification to users mentioned in the variable.In catalog item there is a variable set and the variable named notify (list collector) and refer to user table.... once the request is submitted with the user details in the...

Q&A: How a Healthy CMDB helps you deliver great service quality ?