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SG-Intune VS CI Discovery

Hi All, We are setting up CMDB for a new project, and one of inventory for Windows End User device is MS Intune.Which medium will be better to bring data in our CMDB - Service-Graph Connector for Intune or CI Discovery?Also, if anyone can explain the...

Bidita_Chatt by Tera Contributor
  • 1645 Views
  • 2 replies
  • 2 helpfuls

Event Management Event Trigger Order/Suppression

Hello Community, I need help determining how to handle three separate events that may be related to a single monitoring tool issue. Each event could be triggered by a different alert. If the top-level alert is triggered, the lower-level alerts should...

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RRolling by Tera Guru
  • 1462 Views
  • 1 replies
  • 0 helpfuls

Discovery authentication issues

Hi, I need some help, I don't know if I'm posting in the right category. We have a few Discovery Schedules to scan some networks and feed the data into CMDB, but we noticed that during the Schedule several machines have authentication problems, but i...

Fabio Borges by Tera Contributor
  • 1353 Views
  • 4 replies
  • 1 helpfuls

Resolved! Discovery Disk (Hard Drive) Serial Numbers

Hello all! My organization will be implementing ServiceNow Discovery in Q1/Q2 2025, but I have not been able to find any reference or documentation related to a specific question I have regarding Disk (Hard Drive) Serial Numbers. Does Discovery have ...

kchapman87 by Tera Contributor
  • 1535 Views
  • 2 replies
  • 1 helpfuls

Resolved! Integration

Can anyone please explain below question with simple examples:--Scripted REST API-REST *REST API Explorer- API- Outbound*REST Message- Inbound and outbound Integrationand please provide you tube links related to integration to start  from basics.Than...

b__HanumeshM by Tera Contributor
  • 1410 Views
  • 3 replies
  • 3 helpfuls

Tag Governance Efficacy Reports

I'm new to the Tag Governance capability and have a question regarding the Efficacy reports and how to tune them. I've setup a new Tag Key Policy to check for expected tags where the CI class is "Resource Group" and Install Status is "Installed" I'm ...

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Inbound email can work for any email?

Hi All, We have an requirement where we have create SR if someone is sending email for a particular email addresses exam abc@gmail.com. We have 8 different emails and if user is sending to any of these 8 emails a new SR will create and every email ha...

aaddgg454 by Tera Contributor
  • 516 Views
  • 1 replies
  • 0 helpfuls

Install and Operational Status

Hi FolksI kindly ask your experience on these two fields in CMDB, with a very similar label (Install Status and Operational Status), arounded by a single mystery on the purpose. In fact the HI Support simply said;"As per the OOB, In a base system, th...

ollop by Tera Contributor
  • 5370 Views
  • 3 replies
  • 0 helpfuls