Hello, I'm looking for a way to put alerts into maintenance without relying on the out of the box maintenance rules. Ideally, it shouldn't have anything to do with the CIs in the CMDB and be usable through the API. For e.g. alerts from a particular s...
Looking for advice on creating pattern to describe file systems for Amazon AWS FSx.
Hi Experts, We have 2 Attributes in CMDB- Last Reboot Time and Last Logged on User Discovery is Not populating and we need to populate. @doug.schulze i referred you K19 Post , Unable to Download PDF. Please guide me here @doug.schulze @Ashutosh Mu...
Hello Experts,My Team is looking to configure Service Channel (contact_type) field on the Service Catalog Request. Is it a good practice to configure?Scenario: Currently, I've an incident where Service Channel (contact_type) field is configured for S...
Hello Experts, We see that, the Switch class CI gets created for vlans. In following list, cel-cs1 is the only physical switch, rest all are just interfaces, which shouldnt be classified as switch. Please help..
Hi everyone, Normally our "remediate duplicate tasks" are created by our MID server users ie mid.user. All previous tasks have been raised by mid.user until today. We had several windows servers with the same serial number so they were rightly target...
Hi All, any idea what is the purpose of the tasks related to an outage? What is the difference between task and task number? As you can see there are 2 task linked to the outage and one of them has the Task value same as the task number on the inci...
Hello Experts, I am new to Pattern Designer and I am trying to extend the Windows OS Pattern to augment the Windows Server with the Domain Role information using the below commandwmic.exe ComputerSystem get DomainRole. This gives back a number and th...
I am getting an error message when checking / debugging a pattern : Process detection failed: Failed to identify the CI Type of the process listening on port 80 I had to debug to fix a service mapping error " Failed to identify the CI Type of the pro...
Write a program for printing number , assignment group name of recently created ten P1 and P2 incidents and update the priority to P5, do not trigger any notifications while updating the group.
I recently noticed over 2400 Linux Server discovery pattern logs where the status field is empty. I spot checked a few and had successful discoveries of the subject IPs but the status still remains empty. In fact for our Linux server logs, we only ...
Hi, While creating windows credentials I can see the option 'Use MID server server Account' checkbox. What is it and when we will check it, can you plz explain in detail.
Hi All,I have configured custom RegEx to extract the required information in an event. Whenever I am trying to add the below RegEx expression in event rule, its asking two fields to select. Regex is working as expected in Regex101.com (Green color ba...
Hi All, We are receiving events from MID SNMP Trap Listener. As expected only additional information value is populating for these events. Unfortunately we are not receiving any information regarding severity in additional information field and even ...
Hi All, Can anyone provide me a link or documents related to new Xanadu features related to ITSM and CMDB only. Note: I already check the ServiceNow release notes but it having a lots of new features, I want to know only ITSM and CMDB related. Thank ...