SErvice mapping error

Hi, Need help on an error I am seeing on a. service map. Please help and advise.. Thanks,Sonia

Azure integration with Event Management

Hi, I am looking at integrating Azure Monitor and Azure Log Analytics into ServiceNow ITOM Health.I noticed that 2 main integrations are available:1) ServiceNow Event Management and Azure Monitor Integration (From Microsoft)2) Azure Monitor integrati...

Integrate Active Directory (LDAP integration) with ServiceNow.

Hey everyone, I've successfully set up Active Directory integration with our ServiceNow instance. Testing the connection on ServiceNow shows "Connected successfully". When I browse and filter with the Distinguished Name, it displays the objects as ex...

Can't create Azure Cloud discovery schedule from a Management Group

We are able to run Azure Cloud discovery when the schedules are created on subscriptions, but when we try to create Schedules on Management Groups, the feature is not working. We create the Management Group (MG) through which we need to run Azure Clo...

vCenter Discovery - VM Instance Operational Status

Hi,We have vCenter Discovery running in our subProduction envs, vCenter credentials seem to be good and we are are successfully querying vCenter.  There seems to be a hiccup with VMs that get deleted in so far as the VM Instance table is reflecting t...

AKS Cluster's tag

We have been pulling tags in to build tag-based application service but when I check key value table, no tags are pulling in for AKS clusters. I check discovery pattern and I don't see a pattern for aks clusters tag as well.  Is aks clusters' tags su...

Express List Issue

Hi All, I have applied some filters related to CI (added 24 ci) in "Express List View". There are 3 open alerts in system. Still in express list shows 0 records. Can anyone help why this is happening?Is it the case that we can not add 24 CIs?   

How to connect Mid server to Data Source using file retrieval methods HTTP/HTTPS

Dear Community, Good day to all. I have Data source connected to Transform Map which will insert data into the actual table and Transform map is working as expected. Now, I have requirement to import data file(excel) from Mid Server directly to the D...

Notify on change of JRE to bundled copy Business rule

 What steps are followed for : Notify on change of JRE to bundled copy Business rule.

ESXi IP address when performing Discovery via vCenter

If you discover ESXi via vCenter,ESXi has multiple IP addresses associated with it.→Refer to the related list "CI IPs". ESXi has multiple IP addresses.The ESXi form screen has an IP Address column. Only one IP address is set there.■Here's a question....

How to remove duplicates in CMDB ServiceNow?

How to improve CMDB de-duplication part one ?

Turn off discovering specific classes / libraries of CIs from Discovery

Hi All, I need to stop discovering running processes, network adapters and disks associated with computers while discovering.  I tried creating a new behaviour but for windows, the horizontal probe runs the whole library to fetch installed software, ...