In ServiceNow, we have multiple approaches for obtaining the sys_id of records, but it can be challenging to export the Excel file containing the sys_id. Below are the steps for exporting the Excel and CSV files with the sys_id included. Excel wit...
I am trying to create a business to trigger Sub flow for an closed alert, I copied the flow designer code snippet and pasted in the business rules but I am not getting what are the values to be given for the below following. Thanks in advance.
Hi Team, we have some teams which are getting hundreds of tickets everyday. we are trying to automate the ticket assignment process. Is there any inbuild ServiceNow feature to accomplish this requirement. we need to assign the tickets to engineers ba...
Hi there, I am struggling with the difference between REQ records, RITM records and STASK records. The thing that is stumping me the most is which is referenced when I am using workflows. When I use a run script activity and type current.variables....
The storage expert in our environment informed me that there was documentation for FlashBlade but not FlashArray. I have checked the internet for the differences between the two but cannot find any. Please advise on any info regarding the differences...
For Discovery of Active Directory Domain Controllers, what level of access does the credential have? Does this have to be a domain Admin access? What happens if the security does not allow providing the Admin Access to SNOW?
Hello All, I have successfully cloned our dev instance from production instance.When am trying to clone our test environment am getting error like authentication failed.But user name and password is correct and also I have admin access in test enviro...
Hello community,I would like to ask if you have more information regarding the following message:*in Mid Server - > Server Issues table*User USERNAME with mid_server role not associated with a MID Server. No login attempts within reporting period.I'...
Hello.We're implementing ServiceNow for our service desk and I'm trying to do something that seems like it would be simple - create a custom home page and make it the default page for a specific group of fulfillers. I've created the page, but I can...
Hello, AWS discovery is not discovering any VM's. I did apply workaround mentioned for PRB1396922 but dint help. What could be the reason. PS I am suing this option to discover the VM's
Hi All, I am requested to clear the dump logs off the Mid servers which are causing critical out of space issues. May I get some information on which is the appropriate place to look for the logs. Is it stored anywhere else than the 'Logs' on the Mid...
Dear All, We have a requirement of configuring discovery for Cisco ucs devices. Below are the steps which I have followed: 1. Created an account in cisco ucs application and provided him read only access. 2. Created SSH credentials using above crea...
Hi All,Can anyone suggest me how to create MTBF Report for incidents?Regards,Kumar
What table(s) holds the values for the Work Notes? To keep it a little simpler, let's just say Work Notes for Incidents. So the activity feed within an individual incident shows all comments and work notes done up until now. For each entry, it shows ...