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Tag-Based Cluster Definitions

I need to create two new tag-based cluster definitions, as I have, and I have inactivated the old ones. The weird behavior I'm experiencing is that the new ones are not applying, despite being active and groupings meeting the criteria while the old o...

Tag Governance Remediation scripts

Hello, I am working on a tag remediation from a policy that looks for the Key as being a specific key. Currently there are variations like app, appname, application, appl etc that all mean the same thing with various values. Is there a way to create ...

Group roles

I have a question about how the group attribute/field for roles differs from the list of roles that appear at the bottom of the group form page. I'm attaching two images so you can see what I'm talking about. So my question is, how are these differen...

Earl L by Mega Guru
  • 2727 Views
  • 13 replies
  • 2 helpfuls

AWS Discovery Issue

Hi all,Our team have setup the Cloud service account for AWS with https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/it-operations-management/task/aws-create-creds-cloud-mgt.html However our team are facing the issu...

Trung by Kilo Guru
  • 542 Views
  • 1 replies
  • 0 helpfuls

ITOM Licensing Usage Dashboard

Hi all!Do any of you know what is the purpose for the following tables? I was not able to find any documentation.Historical Licensable CI [sn_itom_licensing_itom_lu_historical_cis]UsageAnalytics Counts for Tables [usageanalytics_count]If you could pr...

LhoraMaeA by Tera Sage
  • 1541 Views
  • 1 replies
  • 0 helpfuls

Resolved! Discovery changing CI name everytime

Hi All,I am facing strange issue with discovery. A linux server with 3 dns names. Every time disovery runs it sets different CI name based on whatever dns name it finds first.Interestingly, host name is not changing and coming as correctly.For Ex.Lin...

bgworld by Giga Expert
  • 4684 Views
  • 6 replies
  • 3 helpfuls

Resolved! Network Router Pattern Extension

We've found that Discovery of Viptela routers fails to return the serial number from the device. To remedy that I've created an extension to the Network Router pattern. My extension mirrors steps 5.5 → 5.8 from the existing identification section of ...

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Discovery is not populating the FQDN field.

After running Discovery on new Linux Servers, the FQDN field is not being automatically filled in although it is possible to find the DNS and populate this information in the Host Name.Apparently this seems to happen with these new ICs in particular,...

MonzaniWill by Tera Contributor
  • 1695 Views
  • 3 replies
  • 0 helpfuls

Resolved! ACC Agent Showing Disconnected or Down

Please see attached image, I have been troubleshooting a while and trying to figure out why the agents are still showing disconnected or down after upgrading instance to DC.  

acc issue.jpg
SRSkaggs by Mega Guru
  • 3632 Views
  • 7 replies
  • 1 helpfuls