Hi, I need to configure the Staleness rule and Orphan rule. I am going to discuss with respective teams about duration and conditions to define orphan CI. But I also need to explain what happens after defining them as stale or orphan. If any Task cr...
We currently have over 100,000 stale CIs in our CMDB that haven’t been updated in a long time. What’s the best approach to handle them? Should we consider deleting these records, or is there a recommended cleanup strategy?
Can't validate this step. Instructions could use some work. It's nuts how many different places you have to go to get things configured in Service Now just to get it to work. Yikes! See attached doc for all my configurations and issues I've seen. ...
Hi Friends, Please suggest any best approach Thank you in advance,Asmi
We have Azure discoveries scheduled for the cloud resources and they are running as expected. We also have an Azure Account within Microsoft Azure Discovery > Credentials (Service Principals) that shows us the Azure Subscriptions only if we click on ...
Scanned some windows servers, For some windows servers, CI created in ALM_Hardware table instead of windows server table. Could you please help out to find the specific reason for that
Hi Everyone, We are trying to retrieve the Oracle GLAS details. For this, we have created Applicative Credentials for the CI type cmdb_ci_db_ora_instance. These credentials work fine when tested in debug mode against the GLAS patterns. However, when ...
Hello All, Greetings... I have created a custom List choice UI action(approve) to approve a list of time cards at one go, before that it should pop a window asking for confirmation (same as we see when try to delete on list). I tried running the UI ...
Is it possible to use a granular delegate widget via the portal? I currently see the ability to use delegation via the portal, however it is the standard delegation. I am able to see granular delegation in ESC. Wondering how I can see this same optio...
Hi friends, 1. I need to reclassify the records from Desktop (CI class) to it's parent Computer class without loosing it's asset side data and attributes? Please help.Thank you in advance.Asmi
Hi everyone,I'm facing an issue with a MID Server that has been in the Validating state for more than 12 hours.EnvironmentMID Server: mid_demoUsed for AWS Cloud DiscoveryCurrent observationsMID Server process is running on the EC2 instance.ECC Queue ...
Hello Everyone,@CMDB Whisperer We are exploring the AI Inventory capabilities in ServiceNow and would like to understand how the AI Inventory data model can be effectively utilized within Enterprise Architecture (EA/APM). After submitting an AI Use C...
Hi All, Need Help with the task "Build Simple Query - Task 11" in CMDB Fundamentals: Maintain the CMDB Health Simulator. Iam unable to achieve this task. I have followed the requirement and built a CMDB query for the windows servers and have save an...
Hi I am in process of implementing Azure Ip based cloud discovery.Please help mme fix this issueAPI based discovery is working fine (cloud resources and VM's are getting discovered). I have enable VM schedule which runs after discovery, where am gett...
Current SetupEvent creates an Alert.Alert creates an Incident and Case.We use the OOB active interval (evt_mgmt.active_interval) of 4 hours.If the same event reoccurs:After 4 hours → a new alert is created.Within 4 hours → the existing alert is reope...
