Summary video on Even Management and use in Service Operation workspace
Hi, I'm looking for a short video that present Event Managements at a hi level and how user interact with it in Service Operation Workspace. Thank you
Forum Posts
New to ITOM. Need suggestions on Discovery learning.
Hi all, Hope you are doing well. I have started learning ITOM recently and came across hands on with Discovery and AWS instance. I tried making trial account but for verification, it sent autopay request of Rs.15000 to my account. It is mentioned tha...
steps to carry out ServiceNow Discovery for IBM Mainframes and LPARs
Our customer is using ServiceNow Discovery and has IBM Mainframes as well as IBM Mainframe LPARs. They would like to perform discovery on these systems. Could anyone provide the steps to carry out ServiceNow Discovery for IBM Mainframes and LPARs?
Service Mapping and MS SQL databases , instances and cluster
Anyone worked on Service Mapping application patterns ? I am making good progress but still have a few challenges, one of them is related to databases:when discovering an MS SQL instance, I can connect using the host and instance name but unfortunate...
Service Mapping: Load Balancer Service is ignored since there is no relation to the load balancer CI
Getting this error while trying to top-down map a service using an api endpoint. The Load Balancer Service mentioned in the error is part of an Nginx Load Balancer. Has anyone seen this message before? Thank you
Resolved! AWS Lambda Discovery
Is a Discovery license sufficient to register AWS Lambda in the CMDB? Or is a Service Mapping license also required?
Add Custom Attribute Mapping in Jamf SG Connector
We are using the OOB Jamf SG connector to synchronize computer records from Jamf into ServiceNow.We have a requirement to ingest additional attributes that are not mapped by default. For example:general.remote_management.managedsecurity.firewall_enab...
Resolved! CMDB Discovery credentials
Hello, i am getting below error when i am testing of credentials in discovery, i cross check the ip address
duration fields in export to excel
I've already found this in the wiki:5.1 ExcelDate, Date-Time, and Time fields are all exported as their display values, displayed using a custom format instead of the system date format. Duration fields, however, export as the value stored in the dat...
Location is appearing blank or different on Asset and CMDB
checked location field got removed under a user name but he says he has not updated it , In order to check audit history it says first updated by Mid server on 18 feb but on 23 feb it updated as blank and shows updated by a user name , how can we r...
Agent Client Controller populate Assigned to
Has anyone found a way to have ACC to populate the CI assigned to when collecting data. I set the property "sn_acc_vis_content.set_assigned_to", but nothing changed.
Discovery pattern extension for MySQL
Hello all, I need a help with extended pattern "My SQL server On Windows and Linux". I created an application credentials for MySQL database and used them in pattern:Then I need the following commandline to connect to MySQL:And I got the error: I che...
Difference between Switch Port tables dscy_switchport and cmdb_switch_port
Hi,I have noticed that on Switch CIs there is a tab called "SwitchPort" which references the dscy_switchport table. However for Firewall CIs there is a tab called "Switch Port" which references cmdb_switch_port table. Can anyone help me understand t...
Can ACC rpm package for Linux be signed by RPM?
Hi allNew to ServiceNow I have an issue on the ACC rpm package for Linux according to the documentation here: https://access.redhat.com/articles/3359321The command rpm -qpi agent-client-collector-4.2.1-x86_64.rpmshowsSignature : (none)Is there a po...
JEA v2 based discovery return error during WMIFetch $computer variable is empty
Trying to implement JEAv2 discovery, and always getting the same error in the agent log on the MID serverAfter running this partexecute(& { fetchMultipleWMI -wmi "false" -output_format "json" -WMI_FetchData "root\virtualization\v2\Msvm_ComputerSys...