As you may know, the out of the box correlation(CMDB, Automated, text based, etc.) creates a new Group Alert as a parent record and keeps the real alerts as secondary child alerts.When using an alert management rules to create Incidents automatically...
We are planning to sync CMDB data b/w two PROD instances on daily basis. What should be the preferred way Foundational Data Sync (FDS) or Instance Data Replication (IDR)? Have anyone use one of the techniques in their project?
Hello all, We are starting with Discovery and someone in the team recommended we use DNS especially for vCenter discovery instead of hardcoded IP addresses. 1: Is this possible to use DNS for vCenter discovery?2: Can we also use DNS for horizontal di...
We're bringing in our network gear info primarily using Cisco Catalyst Connector, however it's creating switch stacks as one CI instead of multiple (it also misses the relationships, so we will be using Discovery) and is just concatenating Serial num...
Hi team,In our ServiceNow prod instance (Washington DC), many discovery models (cmdb_sam_sw_discovery_model) are missing software models (cmdb_software_product_model). Dev instance shows proper linkage.Dev:Prod: What is the gap?Thanks!
We use Discovery Admin Workspace for:Missing compute resource insights (stale record corrections)Discovery diagnostics error correctionsSince these are recurring records and often handled by multiple admins, it’s hard to know:Who is working on which...
In our organization, we actively use Discovery Admin Workspace for the following recurring activities:Insights for Missing Compute Resources – to identify and correct stale or missing discovery recordsDiagnostics Error Type Corrections – to analyze a...
Hi all! We have configured Azure Cloud Discovery with a Service Principal that has access to all the subscriptions. After the Cloud Discovery, we are also running a VM Discovery. We have configured the location of this schedule to be "Azure" so curre...
Hi ServiceNow Enthusiast,I have configured an alert correlation rule using Alert Automation in the Service Operations Workspace (SOW). The alert grouping is functioning as expected for newly generated alerts; however, it does not appear to work for ...
Hi ITOM Community,We are implementing an automation for VM onboarding (virtual machines are created by an external orchestrator). As part of this automation, the orchestrator needs to call ServiceNow to trigger Discovery for the newly created VM(s), ...
I am struggling set-up Oracle cloud and as well Oracle On-prem discovery. I followed all the instructions in the SN docs- but it doesn't help much, No video explanation.Can anyone share some screenshots or any better docs/videos?
Hi,Does anyone know why the 'Software installed' field is not populated (software installed are not listed in related list) when using ACC for discovery?Everything else, like network adapters, processes, TCP connections, file storage, etc., is discov...
Hi All,We're facing an issue with Azure Cloud Discovery, there are currently hundreds of Azure Subscriptions on our estate, all under one Azure Service Principal.The issue we have, is that the "Resources" within those "Subscriptions" are not automat...
Hello,We currently use Horizontal IP-based discovery to discover our IT infrastructure.We are currently planning to use an agent client collector(ACC) for discovering our Windows servers because, due to hardening of Windows, we will no longer be able...
Hello,I would like to set the model for an SNMP device in Pattern Designer.I can read the model via sysdescr, but I can’t enter this value directly under $cmdb_ci_ip_switch[*].model_id. To do that, I would need to know the model_id.This is, of course...