As i know ownership can be assigned at a group level (e.g., support, change, approval) in CMDB CI.I want to know that if we assign group level ownership for particular CI and if we point to particular individual as owner then can we consider that par...
Hi Experts, Need few details on Splunk Integration with ServiceNow. 1> Whether Splunk add-on is required at Splunk to have the integration with ServiceNow?2> Does Splunk connector also needs to be installed at ServiceNow ? There seems to be correlati...
My customer is asking for a list of all commands/queries used by ACC for Discovery. Where can find that?
We are currently implementing ServiceNow Discovery and Service Mapping. One of the application services we have chosen to start with is PeopleSoft. The patterns are extensive and, for the most part, seem to function well. They certainly provide a fai...
Hi,There are two teams from the customer end. One is infrastructure team and another one is application team from Aws cloudwatch. Already integration done by using push connector REST API. Problem is when the infrastructure team sends a manual payloa...
Does anyone know where the buttons under Actions are? They look like UI actions but are not listed in the system definition - UI Actions module.mapped - applications -- select a service -- Actions on right side.
Hi All, I have below requirement.If the IT application owner of a business application changes, any tasks in the CMDB Data Management Task table (cmdb_data_management_task) where the old owner was in the Assigned to field, should be updated to the ne...
Hi All, I am unable to discover the Huawei stack switches.Its discovering single device instead of two(master and slave).Master-Slave configration is done at device end but not getting in servicenow. please help out me.
We've been working for over a year to extract usable Cloud data from our CMDB to support the "Active Vendor Support" control for OS/DB. unable to report accurately on our cloud data (using azure service graph connector to ServiceNow)Major blockers: r...
We have an application hosted primarily in Azure, and its components are mapped using tag-based service mapping. However, there's one on-premises server running an NGINX service that directly communicates with a PostgreSQL resource in the cloud.I wan...
Hello experts! Has anybody modified ServiceNow discovery patterns/probes to populate firmware version for network printers? We have this requirement and information related to it online is extremely sparse, so I was wondering if anyone has hands on e...
Hi All, I have an issue for one of the AIX server where discovery is failing with 'MULTIPLE_DUPLICATE_RECORDS' error message.Complete Error Message - MULTIPLE_DUPLICATE_RECORDS Found duplicate records in table [cmdb_ci_hardware] using fields [serial_...
Hi there, Just playing around with the IntegrationHub Import module (All > IntegrationHub > All > IntegrationHub Import) - and I'm a bit confused on how to filter if the Import Source is an Spoke DataStream.For example, just selecting Filtering On=Se...
Have you ever increased the threads on MID server in Discovery projects for discovering the CI's? If yes, what made you to increase the threads? and what values did you set for 'wrapper.java.maxmemory' and threads.max? (anything else you increased?) ...
We are trying to discover Huawei Huawei Oceanstor 2600 V3 type of storage devices in servicenow instance.There is no out of the box patter available for Huawei Oceanstor 2600 V3, kindly suggest if any one has done this with custom patter or other met...
