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Hi All,The node name is present in the Message Key for all events. However, for some events, the CI name is also populated in the event Node field, which results in the Alert Configuration Item being populated correctly. For other events, the CI name...
We are wondering if we can use event management for this instead of incidents. The current process is listed below and at the bottom you can see which system the log is being sent from. Logs are sent from assets (servers, firewalls and SaaS applica...
When we Discover a Cisco Stacked Switch, it does not create 1 CI for each switch in stack, but 1 CI, with information about the other switches in stack. Our network team would like to have 1 CI for each with a hardware relationship showing how they...
We are on Xanadu. For discoveries that were previously working, we now see many of these errors in our job logs and discovery dates getting stale. However, when running a Discover now, it works. Also, if I take all the IPs of the failed discoveries, ...
I'm running ITOM Event Management on Xanadu PDI and I'm running into a strange issue. In alert forms, the Configuration Item field will say (Empty) but when I click on the Open Record link, the appropriate CI record opens. So there is a CI but it i...
As part of POC we are testing the Event Management integration with Solarwinds.When the Solarwinds send the "Alert Triggered" (in this case Volume high) event type to the SNOW the Alert is getting generated and able to pick the Event Rule which we cr...
Hi Team, Looking from a scalability point of view. How many hosts a single MID server can discover. Regards,Amit
Hello Everyone,ITOM Discovery:We have WMI credentials for windows and they are validated okay with credentials.Our SQL team have given access to SQLDB , but there is no way to test if credential is working for DB.How to test if the credential is work...
Hi Experts, Does anyone have the pattern to discover aruba wap devices or any guidance will also help on how to write a pattern. Thanks.
Ci s class has been changing from network to switch and again from switch to network and serial number is getting updated as JAF1750BPGG_2 or _2 instead of JAF1750BPGG There few Mid servers getting incorrectly updated due to discovery. When we tried...
Technical Article: Enhancing ServiceNow Couchbase Discovery (SSL, Naming, & XDCR)Overview:This article outlines a reusable customization for the Out-of-the-Box (OOTB) ServiceNow Discovery pattern for Couchbase.Organizations running Couchbase in produ...
My customer wants to deploy ACC-V to 11,000 End User Devices and because those devices are air-gapped i.e. do not have access to an on-prem MID Server we are thinking of a MID-Less ACC installation. What I need to know is what are the pros and cons...
Hi, just starting with auto discovery and have found that the SQL DB and SQL instance relations seem to be the wrong way around. Auto discovery is using a 'contains::contained by' relationship, where the instance is the PARENT of the db. This resul...
Hi, We have a subflow that is triggered by an alert management rule. Inside the subflow, we added a 5 minute wait condition as per the requirement, after which an incident is created.If the alert is updated within those 5 minutes, the alert managemen...
Hello All, I am looking for perspectives from the community on Router Discovery vs IPAM-driven subnet population.If an enterprise already has authoritative IPAM (e.g., Infoblox) and imports subnets via the Infoblox Service Graph Connector, what are t...
