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ServiceNow Reconciliation definition: Unable to add fields

Hello friends, Today, when i tried to add the first seen and last seen fields for the Reconciliation definition, its not letting me to add these fields. Should we not add these fields under recon definition. We are using transform map to create/updat...

RahulY00040 by Tera Contributor
  • 380 Views
  • 1 replies
  • 0 helpfuls

Discovery source and Discovery Dashboard report

Hi guys,I have a problem with the CI Discovery source field.Practically when a record is created by Discovery the field is populated with the value "ServiceNow", while in the case in which it is populated or updated by an external Data source, it is ...

GaetanoD by ServiceNow Employee
  • 2193 Views
  • 5 replies
  • 0 helpfuls

Test credential false positive issue

When I open any credential record and click test credentials, the pop up to enter in the IP address and the MID appear as usually. However, no matter what IP I put in, it always passes(authenticates) even if discovery is failing due to credentials fo...

SRSkaggs by Mega Guru
  • 1353 Views
  • 4 replies
  • 0 helpfuls

mid server error

this package require minimum os version windows server 2012 or greater. Provide soution 

SuruchiM by Tera Contributor
  • 587 Views
  • 1 replies
  • 0 helpfuls

Linux Discovery

Regarding Linux Scan, does anyone have an exhaustive list of the commands that are launched by Service now during the scan ? We are seeking to restrict at the right level the permission of the account servicenow that has full root access with no rest...

Nateu by Tera Contributor
  • 453 Views
  • 1 replies
  • 0 helpfuls

Resolved! How do I test CIM Credential

Hello  We have set up CIM credential Type but to 'test credential' there is no way to test any Target with Port. I tried to bring the related link from UI Action for Type CIM, But then it says Error:This credential type cannot be tested How to deep d...

Nisha30 by Kilo Sage
  • 480 Views
  • 1 replies
  • 2 helpfuls

Solarwinds service graph connector - stacked switches

Hi community - I recently implemented the SolarWinds Service graph connector but am seeing an issue with Stacked switches. It seems that only one of the nodes in the stack is in the import set. It is usually the master or one slave but there is alway...

Missing events from SolarWinds

Hi, Im using Solarwinds connector to get the Events for alert creation. My stakeholder says that some specific events are not found in ServiceNow . Especially a set of events where NETOBJTYPE starts with UND. Ideally the connector is supposed to pull...

fields in the Serial Number table

As part of our conversion from physical to virtual servers, we have server records that have the same name but different serial numbers. As an example, we may have a record in the cmdb_ci_win_server table for servername1, serialnumber-physical and an...

Dean12 by Kilo Explorer
  • 2890 Views
  • 2 replies
  • 0 helpfuls

CI is not binding to alert?

I have created an application service randomly and trying to use ci binding type i.e. CI field matching and given CI type as Application and you can see below the application I have created and images of event rule definition. When I created an event...

e-7.png E-1.png e-2.png e-3.png
KM SN by Tera Expert
  • 762 Views
  • 7 replies
  • 0 helpfuls