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Resolved! Issues with task: creating an itunes pattern (part 2)

I am working on Discovery Fundamentals, Module 9, Task #2: Create an Itunes pattern. I have done everything I can think of to do in the identification steps and I still get: "Did you check the steps in the identification section are configured and te...

ShaniK by Tera Contributor
  • 582 Views
  • 5 replies
  • 0 helpfuls

Duplicate alert created - Alert clustering definition

HI Community, I would appreciate your guidance in the Event Management space. I triggered 3 alerts with the same node.  It was tagging with alert clustering tag "Groups alert with same node". And 3 alerts were grouped and the earliest and highest pri...

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Madhan27 by Mega Guru
  • 1275 Views
  • 6 replies
  • 0 helpfuls

ServiceNow Discovery of Hyper-V Servers

Hi Experts! We are currently migrating our VMs from VMware to Hyper-V and are testing the discovery of Hyper-V servers, associated VMs, and clusters. Our Hyper-V servers are hosted through System Center Virtual Machine Manager (SCVMM) on Windows Serv...

Shantanu1 by Tera Guru
  • 1235 Views
  • 5 replies
  • 1 helpfuls

Resolved! Issue in Operational Status Updated twice in VM Instance

We’re noticing that the Operational Status field on VM Instance (cmdb_ci_vm_instance) records is being updated twice whenever the SGC (Service Graph Connector) job runs. This results in duplicate audit entries and unnecessary processing. Currently we...

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Certificate Discovery for Certificates with Password

Hi guys, Hoping someone else has run into this. For several of our Linux servers, they have certificates that are password protected. When discovery tries to scan them, it fails with the io_error of "SSLHandshakeException - Received fatal alert: hand...

Morgan2 by Tera Expert
  • 666 Views
  • 6 replies
  • 1 helpfuls

How can I pull in DNS entries into ServiceNow

I am working on desigining a DR process within ServiceNow I would like to pull in the IP Zones, A Records, Cnames, Ptr Records   Is this possible with Discovery or will it only pull in detected CI's ?

Nya by Kilo Contributor
  • 1688 Views
  • 3 replies
  • 2 helpfuls

How to discover Pure FlashArray storage devices

Hello All,I am new to Storage discovery. We are trying to discover Pure Flash Array storage devices. Storage team has provided a Management IP and test account with read-only access. I have configured credentials as Basic Auth Credential. We are gett...

Resolved! Windows discovery probe execution

We have a requirement to do IIS server discovery and for this we have a dedicated probe "Windows - Get IIS Information". My question is how will this probe be triggered and do we need to make anything active for this discovery.

Adarsh_raj by Tera Contributor
  • 681 Views
  • 5 replies
  • 5 helpfuls

401 Unauthorized to access PAPI - Isilon array discovery

Hi Everyone, We are trying to discover Isilon devices but we are getting errors in the pattern, sample below  HTTP request failed for credential with username: <username> - status: 401 - body: <html> <head> <title>401 Unauthorized to access PAPI.</ti...

edosky by Tera Expert
  • 1352 Views
  • 5 replies
  • 1 helpfuls

CMDB CI Ownership

As i know ownership can be assigned at a group level (e.g., support, change, approval) in CMDB CI.I want to know that if we assign group level ownership for particular CI and if we point to particular individual as owner then can we consider that par...

JeetV by Tera Contributor
  • 311 Views
  • 1 replies
  • 1 helpfuls