BackgroundI have set up an Alert management Rule to automate incident creation if criteria is matched. This works fine in 99.9% of the cases, but there is something that happen in rare cases so that no incident is created automatically and I don't kn...
I'm looking for a Metrics or Report to see how Alert correlation rules are reducing noise. Any body tried to get this? If you have tried this already, can help me with the method used to get this data?
Hello in the Cloud Discovery product, for AWS provider, anyone already successfully get the data from the ListAccountAliases aws API? I never developped any pattern and I struggling to create one for this. (and i'm not sn dev)I copied the route53 pat...
Hello, We Setup SGC-GCP setup and ran discovery successfully, but few Virtual machines CIs are not updated in cmdb table and also that CI VMs tag label is not populated in CMDB key table, which we needed for tag based service mapping. Is there any wa...
Iam discovering Huwaie Storage devices for my client, i have requested for Port Opening 427,5988,5989 and requested CIMs creds with admin access. Please guide on what else is required for Huwaie Storage devices Discovery?, do i need SIM-S Agent in...
I have created event rules, alert correlation rules and everything working fine. Events are binding to non host and host ci’s Alert correlation rules defining the secondary alerts and primary alert Modified Alert management rule to create incidents f...
Hi, What is the recommended way to set the assignment group in an alert? Thank you!
Hi All, Hoping you can help me figure this out. We recently migrated (finally) to patterns for cloud discovery, and with this we setup schedules for both our Gov tenant and our Commercial tenant. We have regional MID clusters. My issue is that the Go...
Hello, I'm experiencing strange behavior when discovering the CIs using the MID Server Cluster(Load Balance). The issue is, when the discovery is run using a single mid-server I can see more probes and more devices getting discovered. But when the sa...
Hello everyone,We are currently familiarizing ourselves with ITOM.For each “module” there are different new roles that are added, as you know Is there/or does anyone have a general overview of what roles there are for all ITOM modules? (including des...
Hi ,I am new to discovery and cmdb.I am trying to understand how shazzam probe works. Please give me understanding how shazzam probe works, what kind of data it gathers and purpose of shazzam probes.Does Shazzam probe call recursively after calling d...
I tried to discover windows server and it has MSSQL also. Windows CI information discovered, but when running MSSql DB On Windows pattern it's failed. I have checked in the Horizontal Discovery Log, it was failed Identification on MS SQL server. Bel...
Regarding the API For Event Management Push connectors, full path:instancename.service-now.com/api/sn_em_connector/em/inbound_event Are there any characters that the API does not support?
Hi All,I am working on cloud discovery to get the events form AWS. for this i used existing API we have in OOTB (cloud event).when i check the logs in API, i can see the logs details but in sn_cmp_cloud_event table it's not updated properly and infor...
In Service mapping we consider to Build application services & get underlying infrastructure mapped so if we have only service mapping in scope so does Business application comes under this ?
