On incident table, if state changes to 'on hold' , a ui action should be visible on the form named "OnHold'. And when UI action is clicked a field named 'On hold reason' should be displayed on the form and after filling the reason, click on onHold bu...
Hi There, We are planning to perform discovery on AWS workspace (VDI) but did not find any proper approach to do so.Has anyone done this discovery either via CLOUD API or Service Graph?Please guide. ThanksAmit
Hi All, There is the property for the auto closure of alerts which is 168 hrs. I want to restrict this whenever the associated incident with the alert in (InProgress, Pending & Assigned state). Thanks & RegardsMirza Saquib Beg
Hello All, W have 8 fields check box type in our INC form our customer wants a report where he can able to see the total number of incident select each check box like ABC (check box field) are selected in 10 incident out of total 20 incidents.So, the...
I tried the jboss probe. This does examine the "deploy" folder but does not examine the "farm" folder. Can I influence this? Also, it just examine the server/default folder and not any others..
We are currently using IBM Netcool network manager as our enterprise SNMP trap collector and are evaluating alternatives. Is ServiceNow ITOM Event Management capable of handling 100,000's of snmp traps to process SNMP traps into alerts and incidents...
Hello friends, We would like to implement the air-gapped discovery solution e.g. Agent Client Collector and Service Graph Connectors. As a part of this solution, we would be executing commands locally and creating JSON file. This file needed to be ta...
Hi,I am working on a requirement where SN will try to make a remote connection to a server and perform a cleanup of few folders. I have a custom action built for it with PowerShell script sitting on a file in MID server(agent\scripts\Powershell\Clea...
Hi all, I want to use MID server as syslog server and send logs to ServiceNow Instance.Is there any functions for syslog or any ways to make it possible? Thanks.Hank.
Hi All,Does anyone know of a documentation relating to provisioning of VMs, AKS with Cloud Service Catalog using the CI-CD Pipeline - Atlassian Bitbucket (version control)?
Hello everyone,I need to implement ACC in a customer's air gaped network. Following is the link I am referencing for the same. (Posted by a ServiceNow Employee)https://www.servicenow.com/community/itom-articles/it-discovery-for-air-gapped-networks/ta...
Can anyone suggest how can we use Robust Transform Engine operations in servicenow?
I'm working on a ServiceNow custom operation script to fetch the serial number for CIs from an API endpoint. The script successfully makes an HTTP GET request and receives a valid JSON response. However, I encounter an issue while parsing the JSON re...
Hi All, How to know that alerts (em_alert) present in servicenow are pulled by servicenow or pushed by 3rd party tool in servicenow? Thanks.
Hi Community! Has anybody created tests in ATF for the Agent Client Collector? We have recently implemented ACC-V, so I am trying to get my head around what best practices for ATF we should consider in the context of Agent Client Collector. Thank you...