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Discovery Subscription Error : Failed to execute API - Missing service principal field: ClientId - if your Azure credential (service principal) was imported, please restart your MID server and try again

Discovery Subscription Error : Failed to execute API - Missing service principal field: ClientId - if your Azure credential (service principal) was imported, please restart your MID server and try again. We had cloned our sub prod instance and upgrad...

RamSagar by Tera Guru
  • 4386 Views
  • 11 replies
  • 3 helpfuls

Groovy code failure: Cannot invoke method size()

Hello exports,I am running into a strange situation where I can successfully discover a Linux server but when I want to debug the pattern for the same server, it fails in step 4.1.4 Convert output to JSON with this error: Test failed: Failed to set a...

BK14 by Mega Guru
  • 789 Views
  • 1 replies
  • 1 helpfuls

Out-of-band devices relationship to Servers

Hi,As we aware, the Discovery tool scans the Out-of-Band devices and shows the Host under the cmdb_ci_outofband_device table. However, my question is when we get into the related Host(Server) from there we cannot see the related Out-of-band device. W...

Suman21 by Tera Expert
  • 1393 Views
  • 3 replies
  • 0 helpfuls

Resolved! SCCM discovery matching of existing CIs

SCCM discovery matching of existing CIs For those running SCCM Discovery for workstations, I am trying to determine the match scheme being used.  The only attribute in the mapping with coalesce enabled is on sys_id.  That makes no sense as there are ...

treidfrb by Kilo Guru
  • 1986 Views
  • 4 replies
  • 0 helpfuls

Reopening alerts using - evt_mgmt.alert_reopens_incident

I have some questions regarding the property "evt_mgmt.alert_reopens_incident". Because we had the idea to not do nothing and let the operator decide what do to with the Alert. But to my surprise - when setting the value to "Do nothing" and new event...

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Resolved! Any Workarounds for SNMP OIDs starting with "1.3.6.1.4.1.8072.3.2." are prevented from inserting. For more information please see KB0751287?

I've been running discovery on a certain IP address without success. Upon reading the SNMP input payload, I found <sysObjectID oid="1.3.6.1.2.1.1.2" type="SnmpObjectId">.1.3.6.1.4.1.8072.3.2.10</sysObjectID>And 1.3.6.1.4.1.8072.3.2.10 was not found i...

Naomi5 by Giga Guru
  • 8272 Views
  • 14 replies
  • 4 helpfuls

Solarwinds Integration plugin

I have successfully configured the SolarWinds integration plugin. The issue I am having is in SolarWinds I cannot see any incident details it is blank.  If I give the integration user the "admin" role all of the fields show up fine. So it seems like ...

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Anthony16 by Tera Guru
  • 1070 Views
  • 5 replies
  • 1 helpfuls

Oneview integration

Is there any OOB integration between ServiceNow and HPE Oneview?CheersMark Tuffey

Guidance on loading SNMP MIB for pattern designer

objective: discovery and classify a Nasuni linux file server that utilizes SNMP MIBs.possible issues with discovery: 1. unsure about credentials to the server (which we'll work on).  2. uncertain about loading a MIB main question is regarding MIBsAtt...

Les1 by Tera Guru
  • 2067 Views
  • 7 replies
  • 3 helpfuls

Adding AS400 to Discovery

Out of box, ServiceNow does not give us the ability to scan and classify AS400 devices. However, if your AS400 administrator is willing to open SSH on the boxes, then you can create probes and sensors to do the work just like as if it was a Unix mach...

dturner by Giga Contributor
  • 14121 Views
  • 27 replies
  • 10 helpfuls