HOW TO CREATE NEW CI
GUYS, NEED YOUR HELP 1. HOW TO CREATE NEW CI MANUALLY AND IT SHOULD BE VISBLE IN CHANGE OR INCIDENT REQUEST2. HOW TO CREATE CI THROUGH DISCOVERY PLEASE HELP HERE
Forum Posts
CREATE NEW CI AND ADD IT TO CMDB
GUYS I NEED YOUR HELP ITS EMERGENCY, We are unable to find the device abcdefgh01 in CI list to add the devicefor creating the change request. We need to add the same for CMDB so thatit should reflect in CI list. When i search the above device in CI D...
Reconciliation rule not to update field with null value
We have enabled 1E tackyon in our instance. We wanted to update only one attribute to be updated by 1E tackyon. We have created reconciliation rule with 1E tackyon data source with lowest priority with this attribute. But 1E tackyon data source is up...
Discovery of Veritas NetBackup Appliances
Hi, Has anyone managed to discover NetBackup appliances before? We have a requirement to discover them for our CMDB but I'm drawing a blank. Thanks, Adam
Resolved! What type of CI would video surveillance equipment be classified as?
We have many cameras deployed, most of which are IP based video cameras.Is there an OOB CI table or category for IP video surveillance equipment? If not, should I extend a CI table? Or just create a new category in the CI accessory table?What are you...
Resolved! How to handle vm being discovered by vcenter discovery and IP discovery (WMI/SSH)
Hey guys, I am wondering if anyone is currently using vcenter discovery in conjunction with IP discovery (OS level discovery via winrm/wmi/ssh). How are you guys handling the CIs that are created under each respective class? I am running into a scena...
Resolved! What is the difference between Alert state open or reopen?
Ok, I thought I knew this, but now I'm not so sure...What is the difference betweenstate: openstate: reopenI thought it was "new" alerts got state open as long as it was an active event/incident, and reopen whenever a closed alert got opened again.. ...
Certificate Management - unable to discover Sectigo CA
Hi everyone. We are having issues trying to connect to our Sectigo CA, for external certificate discovery. While ServiceNow credentials form requires "authentication key", "password" and "customerUri", (details here), Sectigo says (details here) any ...
How to use API Key Authentication for Outbound REST message ?
I'm using one Outbound REST message. I want to use API Key from Connections & Credentials module as an Authentication type for my REST message. I have API Key in handy. Is it achievable ? I don't want to use basic or oauth authentication type.
Duplicate Virtual Machines are creating on cmdb_ci_vm_instance table.
Hi Everyone,we are discovering AWS Infrastructure in ServiceNow Jakarta Version. when ever we rerung the Jobs duplicate Ci's are created on AWS tables with the same name and Object Id, only create time is different.We set the below properties set to ...
What is an ACL? What is the significance of "answer = false" in the ACL script.
I have Attached the screenshots of an ACL, With reference to the screenshot I need the following answers.1) What does this ACL do?2) What is this roles required?3) What is the meaning of "answer = false" in the ACL script?
Exception occurred while executing operation Cloud REST Query. Custom operation Failed to run script due to the following error: JAVASCRIPT_CODE_FAILURE: com.snc.sw.exception.CommandFailureException: Failed to execute cloud request. Reason: SSLHandsh
Hi, Am trying to do the cloud discovery, but not sure why am getting the below error. ============= Exception occurred while executing operation Cloud REST Query. Custom operation Failed to run script due to the following error: JAVASCRIPT_CODE_FAILU...
Arista Discovery: Questions regarding the implementation
Hello everyone, I have around 200 Arista IP switches that my client wants to start discovering as soon as possible. First thing, credentials need to be set up. So I am trying to understand how it can be achieved. Do I need access to management consol...
Discovery SNMP Confusion: Linux Server Versus Intermec Printer
I am running discovery on Helsinki.During discovery, I encounter numerous Linux Servers where the SSH Authentication fails because of invalid credentials (it is a large diverse somewhat decentralized environment with multiple IT Departments).Classifi...
How is AIOps machine learning done?
Hello,We have found AIOps to be instrumental in the automatic remediation of alerts and probable root cause analysis. So my question is, which data does AIOps analyze and machine learn?For example,- the huge amount of data collected so far by Service...