Resolved! How to combine events generated for same instance within next 2 hours
I want to link both the events to same alert if the node/instance is same for the events generated in last 2 hours. How I can configure event rule for this definition?
Forum Posts
Implementing Cloud Discovery - Initial Setup and Configuration
Hi All, We are implementing cloud discovery for AWS, Azure & Google Cloud. I need help regarding the initial set up and configuration details1. Through cloud based discovery , we need service account to be setup and each cloud provider has its own ...
Add Script in Robust Transform Map to Check Condition Before Creation/Update
Hi All, I am using Robust Transform Map to integrate ServiceNow with Intune. Now the requirement is that based on some specific condition Intune will be able to create/update data in ServiceNow(Need to gliderecord the cmdb table to check these condit...
JEA with custom certificate
Hi Community, we are trying to get Discovery set up with JEA. However, we can't get the custom certs generated by/for our internal CA to work. We started with the suggested start configuration and the self-signed cert, which worked right away. Howeve...
xxxxx.txt can't be fetched because it doesn't exist
on TokyoWe doubled checked account permissions, they are good. We doubled checked all ports, nothing is dropped but the scans to all of the window servers are very, very slow. like 8+ minutes to just scan one server. The CI is created but in the logs...
vCenter event collectors start and run for a couple of weeks then will not start
We are on San Diego patch9 and have several vCenter Event Collectors. These start and stay up for a couple of weeks, but then go down and can't be restarted. Even recreating the event collectors doesn't help. We get this error back when they fail to ...
Resolved! Use CMDB Query Builder to list business services down to application services
Hello I've been asked to map out the following from our CSDM deployment Business Service -> Business Service Offering -> Application Service I've tried to use CMDB Query Builder which works perfectly for business service offering -> application servi...
How to put email forward into Inbound Email Action?
Hi there,currently, we have Inbound Email Actions (System Policy | Email | Inbound Email Actions) called "Create Incident", so new Incident is getting created when email sent to company_name@service-now.com is received. We would switch to another sys...
Disk space not getting discovered via SCCM Integration
Hello folks. I have implemented SCCM Integration and computer data is flowing appropriately into the instance. But i am unable to discover Disk Space values. I can also view the records are processed by the transforms but they are not getting updated...
CI's previously installed software version
When I update a software installed on CI(eg. server) and run discovery, the installed software tab shows the updated version info of the software. How can I views the previously installed version history of a CI?
Difference between SGO - Dynatrace and Dynatrace connector
Hello Community, We have Dynatrace set up in our env via Event mgmt push connector (OOB). We were exploring to get SGO -Observability as well. However wanted to understand what would be the prime use of getting SGO? If we get our Dynatrace connector ...
Manual Servce Map with load balancer
Hi, I need to manually build the service map of an Application Service using a load balancer (F5-BIG-IP).I'm trying to reproduce the exemple provided in the Servicenow training ;An application service, with a load balancer entry point and 3 tomcats ...
Schedule import_ post execute script
Hi,I have created a schedule import, in which i have wrote below script to remove the attacment from the particular data source record once import set processed. Now i want to attach the same attachment in the respective import set record (sys_impor...
Bring Certificate Template Information during certificate discovery
Hi All,I have a requirement to bring in the certificate template information during the certificate discovery. When I check the discovery of the certificates everything is happening within the port probe itself, I dont observer any pattern in the ECC...
Discovery and relationships between network devices on Sites
We are Running a Discovery project and have been having issues discovering relationships between devices on sitesWe can only see individual items . We can See witches and routers and no Relationships between them on the dependency views...
