I have 3 mid servers that have been decommissioned and turned off. Is it OK to delete the mid servers from the MID server list in ServiceNow? They are still listed in the CMDB as retired. Please let me know what you think. Thx, Juli
Looking to the community to get ideas on how you achieve alert correlation by location. For example: If a site loses network connectivity, we currently get alerts for the network equipment, ESX hosts and all the VMS that are down. This equates to abo...
I am doing a multi-source integrations into our Service Now - CMDB and since some of our data sources doesn't have serial number (e.g. Active Directory) as one of the identifiers, we are trying to use the OS Domain attribute that is available as attr...
What is the scripting that can be given as an input into Alert correlation rules to group alerts that share similar Alert description and same node.The later received alert should be converted to secondary and grouped with the existing previous alert...
How should I correlate the alerts using service mapping.
In ServiceNow, for alerts coming from different sources, let me know script to define primary and secondary alerts in alert correlation rule.
I tried pulling the CI records that would be contributing/responsible for the ITOM license count. But the CI report extract is not matching the license count. I queried on cmdb_ci_server and cmdb_ci_vm_instance table based on the below condition. dup...
Please provide recommendations on how we should monitor the SN instance. We can use other tools to accomplish the monitoring such as: SCOM, Dynatrace, Splunk.. We would lke to monitor: 1) Health of the MID servers2) Health of the SNOW Paltform3) Perf...
Hi All, Please let me know, how to solve the below error. Rule entry under sn_cmp_cfg_installable_param identifier using non-existent field is ignored during identification!Thanks in Advance,Supriya.
Dear Community, After scanning 3 UNIX devices, 2 of them are successfully discovered and one fails the identification phase. Discovery log spits error with exploring the Linux server pattern.Providing the error message, I couldn't find any similar e...
Hey All!I am trying to narrow down an issue that is occuring during discovery where a CI is discovered and created but the software installed area is not either being populated or downloaded. However, my initial question is related to reporting.I wan...
We originally discovered an ESX server in 2017Recently, a new server was discovered with same name (different OS Version / Build / Managed object reference ID)- same vCenter Instance UUID and same vCenter ReferenceI see the "install_status" on the o...
Error in Horizontal Discovery Sensor for Horizontal Pattern: Payload was in an unexpected format, the payload will not be processed
Hey Guys, Has anyone encountered the following error during discovery "Error in Horizontal Discovery Sensor for Horizontal Pattern: Payload was in an unexpected format, the payload will not be processed" I checked the Horizontal Discovery senso...
Hi, Has anyone created or found a connector which is Bidirectionnel for OBM to ITOM? The connector which is avaialble from ServiceNow is one side only. Thanks
