I would like to configure event alerts for my Service Maps. That is whenever a CI is modified which is part of an existing Service Map an event alert should be triggered to ITOM team so they can start looking into it fix it. Any documentation on exi...
Hi Team, I have created an email notification on task_sla table, In the body,I want to have an incident number and when user clicks on it ,it should redirect to the service portal record. How can we achieve this. Thanks, Karan
Hello, I am trying to search in ServiceNow documentation for to figure out how ServiceNow is storing the End of Life, End of Support and End of Extended support dates for Host, OS, SI, Storage Device, Virtual Machine (Support Details) in CMDB. So far...
We are trying to discover both Azure and AWS environments. We have multiple midservers setup in both environments for segragating Prod, Dev and DR service accounts. We are seeing our aws mids trying to discovery Azure and Azure mids being used to d...
Event Managment is picking up the new events from IBM Netcool. Our issue is when the events get set to the severity of "Clear" and/or the Resolution State is set to resolved, Service Now is not detecting the event state change from IBM Netcool.What a...
Hi everyone,I could not find the documentation related to CMDB Integration Studio Application Data Source. Can anyone please help me find any information for this topic.
Hi,I am in doubt about the ServiceNow Discovery behavior as soon as a CI is decommissioned so it's not operational anymore: What will ServiceNow Discovery do in the CMDB in this use-case?I always was under the impression that, as soon as the CI is no...
Hi,Probably a simple question to answer but just to set my mind in the good mood again.Discovery or any other source can have a CI in it's data but the data of the CI in the CMDB is the same as the data of the CI in the source data so no CI update is...
I have a requirement to display server up time on server forms. I noticed there is a start_date field on linux servers that is getting populated by OOB discovery methods but the start_date field on a Windows machine is left blank. Are there plans to ...
Hi All, How to setup discovery for EMC Data Domain and Avamar.
Traps are received by midServer but they are not seen in Event form.Have installed mid server in a Linux serverHave configured config.xml as follows<parameter name="url" value="https://xxxx.service-now.com/"/><parameter name="mid.instance.username" v...
Hi everyone, Could you please share any docs or links related to best practices in implementing SAM & HAM. - Workshops - Next steps - Overview of how to complete a successful implementing Thanks in advance to everyone who'll share some knowledge! ...
I have an on prem Linux server which was migrated to an Azure Cloud. After the migration, ServiceNow is not able to discover the Linux server on the cloud. ServiceNow successfully discovers the Virtual Machine that it runs on, but it is not discove...
Has anyone implemented Google Cloud Platform Asset Inventory Discovery as depicted here: https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/service-mapping/reference/gcp-resource-inventory-discovery.html What is the use...
Hi everyone. I'm working on Asset Management side and I have this scenario, where my assets serial always changing because the CMDB team is updating the serials in their CMDB table base on(RITM Request to update Serial). Because of that, I have lot o...
