Resolved! Business Rule For Quick Discovery (CI Onboarding when State Is Changed to Closed and Completed )
Business Rule For Quick Discovery (CI Onboarding when State Is Changed to Closed and Completed )Script.
Forum Posts
Service Mapping to an MS Access Database
Hi All, So we have a legacy application that operates via user input into a local MS Access Database on 1 of 6 Servers.Is there any way to map to an MS Access Database within Servicenow?I've looked through all the endpoint types, and can't find anyth...
Discovery Schedule - Set Environment and Location
We are currently looking at solutions or options on how to set the discovered CI attributes (environment and location) from the Discovery Schedule, say all CI from this subnet: 10.168.1.0/24 must have environment of Production and location of Winston...
Resolved! AWS Credentials from External Credential Store
Hello All, I am working on implementing the external credential store JAR file. I have it working for windows and linux username and password and private key authorization. I am also trying to implement AWS credentials using the JAR file however I am...
Resolved! How to store the results of a GlideRecord in array
Hi, I am trying to execute this script in the background. var order=new GlideRecord('sc_cat_item'); order.addQuery('category.title','Computer & Telephony'); order.addQuery('active',tru...
Custom Pattern: Missing Relationship
Hi All, Need your kind inputs/suggestions. I have created a custom pattern for the "PDU" device by referring to Mr.Doug Video. I am able to discover the PDU CIs with my custom pattern but the relationship is missing in the CI. As per Doug Video, w...
In which table we can view the metric datas ( ACC-M / OI ) apart from Event and Alert table ?
Hi All, I would like to know in which table we can view the ACC-M / OI metric data and historical metric data (CPU, Memory, Disk and other application) apart from event / alert table. RegardsYokesh Babu P R
Update multiple records simultaneously setting fields to null
I need to do as noted in the following: http://wiki.service-now.com/index.php?title=Update_multiple_records_simultaneously ...but I need to set the fields I'm changing from having a value to being undefined or null. In Remedy I would use $NULL$ with ...
Resolved! How does Discovery sets the hardware_status field on a Server CI
We have the hardware_status field exposed on the cmdb_ci_server form. Every time Discovery runs it sets the field to "installed" I am trying to understand where in the process that happens. I don't see it in the corresponding pattern nor I see any...
How to pass discovery schedule fields to a CI record via discovery for a reference field
Hi Team ,I have a reference field in CIs called "business_unit" and i have created a new reference field on Discovery schedule for called "u_b_unit". The requirement is to pass this schedule field value to CI record via discovery . I have referred th...
Resolved! Discovery Pattern Extension change date format from YYYY-MM-DD to DD-MM-YYYY
Hello all, I've extended a windows os - servers pattern to pull the InstallDate from a server; I'm not using a custom field but using the ootb install_date field that is avaiable on the form. I've managed to get part of it working but my install_date...
Authentication failure with SSH private Key credential
Hi All, I have created SSH private key credential for Discovery .SSH private key credential are working fine with User name and Password. But when I give User name and Private key only ,I am getting authentication failure message .We are using same p...
The system failed to created an inclusion connection
Hi, can someone pls help me on below issue. I am getting below error- "Service mapping- The system failed to create an inclusion connection from CI (type:cmdb_ci_app_server_websphere). There is a containment rule for this CI type and a pattern whic...
Azure event based discovery
Has anyone successfully implemented Event Based Discovery with Azure? If so, did you Create custom code? Did you drive the events from work done in Azure or ServiceNow? Did you give Azure roles to ServiceNow to connect to the Azure cloud to perform ...
