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Resolved! Quick Ranges Discovery - ITOM

  Hi All, I'm running a quick discovery in an on demand discovery schedule. I put 10 ips as a quick discovery and only 1 got discovered. I don't see other 9 ips, no error message for them. where I'm suppose to see those ips if they're not reachable o...

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Can we use jQuery in ServiceNow

Hi All,I am just a starter in ServiceNow. Want to know if we can use jQuery in ServiceNow where ever we can use Javascript?If yes..... Please let me know the whole procedure.

sia2 by Mega Contributor
  • 12204 Views
  • 5 replies
  • 4 helpfuls

ITOM Discovery SNMPv3 credentials in CyberArk

As part of ITOM Discovery implementation, we have an integration setup with CyberArk for credentials. Would like to know if anyone has an idea on how credentials are added in CyberArk, specifically for SNMPv3 type since CyberArk vaulted credential ca...

Harisharan by Tera Guru
  • 1062 Views
  • 1 replies
  • 0 helpfuls

AWS cloud discovery

We are running AWS Master Account discovery  to discover the AWS cloud components. From past 1 week the discovery is not discovering any VMs or any cloud components as expected. We are doing cross assume role method of AWS cloud discovery. When we ch...

Ankith K U by Tera Contributor
  • 879 Views
  • 1 replies
  • 0 helpfuls

Populating location field for Cloud VM Instances

Team, we have implemented Cloud discovery and we need to find a way to populate the location of the VM instances based at the related cloud account. We are not going to leverage the Tags as we dont have the information well handled. On the VM instanc...

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Shantanu1 by Tera Guru
  • 760 Views
  • 2 replies
  • 1 helpfuls

CMDB Reporting

We're looking for reporting to be able to display in a single report per record/per line containing All Database Instances and its attributes/fields on the form, the parent MSFT SQL Instance that contains the database instance, the Server that hosts ...

T N_2 by Tera Contributor
  • 823 Views
  • 2 replies
  • 1 helpfuls

Horizontal Discovery Log - Page not found

This scenario is only in our Dev environment. We just migrated to Tokyo.Incase anyone experienced the same, please share how did you resolved this issue. 1. Open discovery Logs >> Failed Exploring CI Pattern, Pattern name: Apache on UNIX based OS, Pr...

Ceasar by Tera Contributor
  • 1937 Views
  • 7 replies
  • 3 helpfuls

Discovery Subscription Error : Failed to execute API - Missing service principal field: ClientId - if your Azure credential (service principal) was imported, please restart your MID server and try again

Discovery Subscription Error : Failed to execute API - Missing service principal field: ClientId - if your Azure credential (service principal) was imported, please restart your MID server and try again. We had cloned our sub prod instance and upgrad...

RamSagar by Tera Guru
  • 4668 Views
  • 11 replies
  • 3 helpfuls

Out-of-band devices relationship to Servers

Hi,As we aware, the Discovery tool scans the Out-of-Band devices and shows the Host under the cmdb_ci_outofband_device table. However, my question is when we get into the related Host(Server) from there we cannot see the related Out-of-band device. W...

Suman21 by Tera Expert
  • 1486 Views
  • 3 replies
  • 0 helpfuls

Resolved! SCCM discovery matching of existing CIs

SCCM discovery matching of existing CIs For those running SCCM Discovery for workstations, I am trying to determine the match scheme being used.  The only attribute in the mapping with coalesce enabled is on sys_id.  That makes no sense as there are ...

treidfrb by Kilo Guru
  • 2093 Views
  • 4 replies
  • 0 helpfuls