When a Data Certification Task is marked Failed, we would like a Data Remediation Task generated to another group to remediate. Does Service Now have any plans to include in future releases or is it there now and I am just missing it?
Can anyone share Discovery related important terms and definition notes?
Hello, I know Oracle Cloud Infrastructure Load Balancers are currently not supported by Discovery (horizontal discovery). I would like to know please, if someone here has already created Patterns or customized other objects, to be able to discovery t...
Hi, we are currently setting up discovery for Linux, and my questions is: I want to set this up using SSH Private Key, which by the way I have already got and, but the question is can I use a MID Server that is on windows host? Or i will have to ins...
Hello Everyone,I'm working on configuring an Event Management Connector in my Personal Development Instance using the PRTG Connector. However, I encounter the following error when testing the connector:Error:Connection test failed: TypeError: Cannot ...
Hello all, Can anyone please let me know what are the prerequisites for the PRTG- ServiceNow Integration: 1. Port (Unidirectional / Bidirectional)2. Basic Auth Creds to be created in PRTG using what role?3. Any other prerequisites which are needed to...
Hi everyone, This is my first post on the community, looking for guidance and assistance. I have a Personal Development Instance where I'm trying to configure an Event Mgmt Connector using PRTG v2 API but I'm getting the following error when testing ...
Hi the firewall is not blocking the servers for discovery , require ports are opened ,and the discovery user is added to the local admin group on the target server. despite this the devices are still not getting discovered there are around 7 windows...
Hello Team,I am new to the Service Mapping module and currently working on Tag-Based Service Mapping.In our environment, key-value data is present in the cmdb_key_value table, where both the key and value are stored. At the moment, we are implementin...
Hello!Creating a pattern to add a device into [cmdb_ci_network_controller], I try to insert the serial number I get from the device into the serial number table [cmdb_serial_number], to have a related list like servers or lan switches have.For this I...
Hi In Service Operations Workspace, the Add Approver button is visible in the Change Request Approvals related list; however, the functionality is not working when the button is clicked. An OOTB solution is required without any customization.
Hi Folks, Any help /suggestion on this would be very much appreciated- I am trying to build a database view on 4 MID SERVER TABLES 1. MID SERVER parent table where we see all the up/down Mid server 2. Mid server cluster table where, if any Mid serve...
Hello.I would like to ask about ServiceNow Discovery. When setting up a MID server in a private network environment to perform Discovery and push the collected CI information to a ServiceNow instance, is it possible to configure the MID server to res...
Hi Everyone,Alerts were triggered for the Affected CIs listed in a change. It is assumed that once a CI is marked as an Affected CI on the Change Request, it will be put into Maintenance mode during the planned change start and end times, which shoul...
Hi folks,Appreciate any help or guidance as i am trying to classfiy the linux server to cmdb_ci_server class and for that i built the classifer as shown in screenshot Also i built the custom pattern for the same .using the discovery i am trying to p...
