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Resolved! Plugins Verification

Hi,   Can someone please verify the plugin list for discovery, event management & service mapping also if someone can provide plugins for these connectors - SolarWinds, vcenter etc.   Also help if all these need to be raised via HI portal     Project...

Resolved! how to delete a section on the incident form

Hi, I created a new section in the incident form to add some new fields but later I decided that I don't need it.   I can't figure out how to delete it.   Any ideas?Thanks-Julio

form1.PNG form2.PNG

Resolved! Best Practice for Translating Emails?

We support 5 languages in total in our instance. Translating Catalog Items, Item Variables, and Question Choices has been fairly easy for us since the fields that we need to translate are the Translated Text or Translated HTML type. We have created a...

Test failed: Match step predicate is not matched

Hi All, Business service : ci's creating as generic applications.But when i check with Application owner that ci is jboss. when we check jboss pattern. Jboss pattern is failing at identifiaction at jboss service. Test failed: Match step predicate is ...

pavanyuvi by Kilo Contributor
  • 5452 Views
  • 12 replies
  • 0 helpfuls

Can anyone help here with Storage Discovery

Hello All, Can anyone help here with Storage Discovery . Getting below error while doing storage discovery in Discovery Log. 1.Classified, couldn't identify, Msg:- CMDB Identification Error: In payload missing minimum set of input values for criterio...

bharath10 by Mega Expert
  • 1228 Views
  • 4 replies
  • 0 helpfuls

Resolved! Username changes and "duplication"

The issue I'm describing is mostly from poor business policy but I won't get into the politics of it. I know it's bad practice.We have a policy to allow usernames to be changed in AD. They use user ID markers to identify them as consultant or a FTE. ...

KB15 by Giga Guru
  • 3157 Views
  • 10 replies
  • 3 helpfuls

Classification by device name

I've seen a few forum topics around the Discovery of "Lights Out" components of a server (Red Hat or Windows), but I don't know that there is a documented solution. Here is what I'm seeing from Discovery:- Discovery is able to discover a Linux server...

Rick Mann by Tera Expert
  • 2088 Views
  • 4 replies
  • 0 helpfuls

Discovery VMware - no IP address , no OS and no host name of a VM

Hello, I am trying to figure out a way to get IP address, Operating system and Host name of a Virtual Instance in discovery. Currently these three items are not included in discovery of virtual instance.    I tried the following process but was not s...

skhan by Tera Contributor
  • 1357 Views
  • 7 replies
  • 0 helpfuls

Connectivity issue with Mid Server

Hi,   i have configured a Mid Server on a Linux Server but after the start of service, i see these errors, can you help me to identify the cause? 12/17/21 12:29:01 (273) StartupSequencer SEVERE *** ERROR *** SOAP Request: <SOAP-ENV:Envelope xmlns:xsd...

antonio1989 by Tera Contributor
  • 2064 Views
  • 10 replies
  • 0 helpfuls

How can I view the Discovery blacklist?

Hello.  I have been fighting with getting consistent, SUCCESSFUL discoveries completed and it seems like there are many issues around classification and identification that are still lingering.  With that being said, I have noticed a lot of inconsist...

Josh Smith by Giga Contributor
  • 2389 Views
  • 8 replies
  • 0 helpfuls