Resolved! When to use Local System account and when to use this account as log in in Mid Server services?
What is the difference in using MIDServer as Local System account and Logon as this account ?
Forum Posts
Resolved! We would like to avoid discovering end user devices (laptops / desktops) from ServiceNow Discovery as we have SCCM for pulling in information for these devices. Any suggestions?
We would like to avoid discovering end user devices (laptops / desktops) from ServiceNow Discovery as we have SCCM for pulling in information for these devices, Do you have any best practices around this? Any tips & tricks? Suggestions? Thx,Sanya
VMware Snapshot activity
Have anyone tried oob snapshot activity to take snapshot for vmware instance ? ServiceNow docs do not have detailed info except the input variables required. I have provided the input variables but response is always timing out as below. 'error="Time...
Resolved! Fix script for getting the exact count of records updated using "sys_updated_on" field
We have a requirement to update the Status field based on the Retired checkbox. If u_retired is true, then install status should change to "Retired" and if it is false, it should be "Installed". We need the exact count of rows updated after executing...
Resolved! em_event table additional_Info field is returning [object Object]
We are using Rest API via PowerShell (Invoke-RestMethod),In order to insert records in the event [em_event] table with a single call, using the web service API. We successfully inserting events to the em_event table,But the only problem is with the a...
Resolved! Need Help with SNMP OID
Hi, I'm having issues with Discovery on Wyse Terminals (Teradici 7030). I can't populate the serial number.I believe the problem is with the OID. Does anyone know how to get the correct OID to pull serials numbers through snmp for this model? Tha...
Correlation id and object id field missing
Dear All, The window server which are hosted on aws are populated into windows server table correctly but the correlation id and object id is missing for these servers. Any idea how to get these values. Regards, Anshu
Aruba Wired/Wireless Integration
I've been asked the question about the feasibility of an integration between ServiceNow and Aruba. In its simplest terms does anyone know if Aruba can be integrated with ServiceNow. I have asked the question of, "what would you like the integration t...
Resolved! Alert Rule not working as expected
Hi Team, I have event rules and Alert rules in place to create an Incident for events that match the certain filters. Event rule ->Alert Rule->Subflow the pattern I follow. Event - It is processed correctly and creates Alert Alert - It does not creat...
Resolved! Correlation ID does not get set up by Discovery
Hi Community I need some insights on how correlation ID works on cmdb_ci.... Do this come from discovery execution? I am seeing when I run it does not set any correlation ID so it always goes with the other identifiers ( Serial number and/or name) ...
Resolved! Discovery of payment card devices for PCI
Has anyone set up discovery of payment card processing devices? Currently we are performing a monthly physical inventory but I would like to set up a discovery schedule to pick up these devices as a distinct CI - asset class. Thoughts on the best w...
Resolved! Cloud Discovery creates same CI even the Object Id and VM Instance Id exists
We run Cloud Discovery in Azure environment. However discovery does not update the CI's existing in the CMDB,it creates new Virtual Machine Instance CIs. It should match the VM Instance Id and Object Id and update the CI. However instead of updating,...
Resolved! How to create a Relationship between the elements of two application(Middleware) in a pattern.
Hello, I have a problem in creating a relationship between two middleware components identified on a Linux server Basically it is a discovery on a Linux server with an LXC layer and on which a Jboss server application is running. A custom "LXC" patte...
Resolved! VMware Virtual machine Instance has Status as 'Retired' and the State is 'ON'.
We are running vCenter Discovery in our Instance. After our latest discovery, we found few VMware Virtual machine Instance has Status as 'Retired', Operational Status is 'Operational' and the State is 'ON'. In Orlando docs I found But this is not ou...
Resolved! Handling old discovered data
Dear fellow Discovery gurus: How do you handle old discovered data? For example: When I run discovery last week, it was able to create and update 10 CIs. This week, when I run discovery again, some of the components may no longer be there (one of the...