Resolved! Manually Merge Duplicate CIs
Hey Folks, I have a few CI's (Servers) that are duplicates, but are not being recognized as such in my environment. Is there a manual way to trigger de-duplication without scripting? Thanks in advance.
Forum Posts
How we can add email as an .msg attachment into record when creating record using inbound action.
I want to add incoming email as an .msg file attachment to the newly created record. This record is getting created from the inbound action. I am able to attach email as .eml file but it is not showing images (HTML files).
Resolved! Issue configuring Mid Server
I was recently trying to install midserver on my windows server installed on VMware workstation. For that I have downloaded midserver installation zip file from my PDI which is on rome relase. But, unfortunately that file is missing installer.bat fil...
What CI Class are you all using for LAN Wireless Controllers?
I would like to hear from everybody which OOB CI Class they are using for Cisco Wireless LAN controllers. I know you can create a custom child class, but that seems to involve changing probes/patterns and I am not there yet knowledge wise. We are tr...
Could not resolve mid server for API request (OpenStack Datacenter discovery)
Hello All, I am facing an issue while I am trying to discover the OpenStack datacenters. it is showing like "Could not resolve mid server for API request". But I checked the discovery of an IP range using quick Discovery . it is working fine. Do I n...
SSH Private Key credentials - Discovery
created 12h ago (edited 6m ago) in Developer Community I am trying to configure Discovery credentials for Linux/Unix devices and have a few questions. 1. Do we need to generate SSH private key from MID Servers only? 2. Do we need to store Pr...
Resolved! Storage Array and Storage Switch Discovery
Dear team, Can you please let us know if OOB ServiceNow can discover Below Storage Arrays VNXVMAXUnityCenteraRecover Point below Storage Switches Cisco FC SwitchesEMC FC Switches
Resolved! discovery - how do i increase the powershell timeout?
i am getting the below error when discovering a device. how do i increase the timeout and what should be the ideal max. timeout?
Resolved! Payload length 5712574 exceeded limit of 5000000
Hi All, In Discovery log i am getting below error. " Payload length 5712574 exceeded limit of 5000000 ". to fix this we needs to change "mid.discovery.max_payload_size" property value. But this Global parameter. i cheeked in system properties, Disco...
Import data from SFTP server ( hosted in Customer network) via MID server
Hi All, We have a requirement where we need to import data into our ServiceNow instance using an import data source and with the following options: Type is : 'File' Format : 'CSV' File retrieval method : SFTP I know we have the option 'Server' whe...
Resolved! There is no matching event rule but an alert is created. Why??
I am creating event rule to create alert on certain condition. During the test, my test "OK" event got an alert created (see the screenshot) but when I pressed the "Check Processing of event" UI link at the bottom. It shows "Could not find any rules ...
I have a doubt regarding the password type and encryption as well as decryption. Can we decrypt the password (not in servicenow), in scripts such that the passwords wont be visible in the ECC Queue
Hi All,I have a doubt regarding the password type and encryption as well as decryption. Can we decrypt the password (not in servicenow) but in scripts such that the passwords won't be visible in the ECC Queue of the Servicenow.I have given the field ...
Failed to execute WMI command on host XX.XXX.XX.XXX command: %SystemRoot%\system32\netstat -a -n -o | %SystemRoot%\system32\findstr /R ":XXX" error message: Adding target to blacklist. No valid credential found for type [Windows]
Hello everyone, I am working on few service maps where am trying to run discovery the following error is coming up for most of the windows server, "Failed to execute WMI command on host XX.XXX.XXX.XXX command: %SystemRoot%\system32\netstat -a -n -o ...
RACI - Event Management (ITOM)
Hello, We are implementing Event Management for a customer. Please can someone help with a RACI Matrix (responsible, accountable, consulted and informed) as a part of the process. Thanks a lot.
Entry Point- Service Mapping
Hi, We are implementing Service Mapping in our instance. I want to explain to my clients what exactly is the entry point for an application service. Can anyone explain me what exactly is an entry point? Thanks, Pranita
