Resolved! Where catalog variable's value are stored ?
Where the data were stored for Request Item catalog variables?I want to fetch all the variables of request item in a single field by comma separated . Thanks,solutioner nowBhavesh Jain
Forum Posts
Resolved! MID Server Outbound Ports
I plan to have a few MID servers (cluster) that will handle both Discovery and Service Mapping. Our firewall team has a policy of locking down all traffic for any systems (internal and external hosts). I would need to provide them a list of firewall ...
How to discover storage devices?
I need to discover the following storage devices: Mass Storage DeviceStorage DeviceStorage HBA I need the following information: 1. Which ports are needed for this discovery? 2. What type of credentials (Windows/SSH/SNMP) are needed? 3. Any specific ...
Resolved! As an Approver, I need the Approve and Reject buttons placed in Email Messages for the Software Installations
Currently, the approvals entries are created in ServiceNow and email notifications are sent to Approvers. Approve and Reject hyperlinks are placed in the email. Approvers are expected to approve/reject using any of the below 2 methods Click the lin...
Resolved! UI Action- Action Name
Hi All,Please help me understand what is the use of the Action Name in a UI Action form? Thanks in advance.
Resolved! Why MSSQL Discovery creating duplicate instance records?
Hello, We are facing an issue with duplicate instance records within the MSSQL server instance records. We've recently started development on MSSQL Discovery to populate some additional information and to get AG, mirroring databases, clusters etc. Fo...
Best Practice for Naming Convention to Define Business Service in Service Mapping
Hello. I'm a newbie in the world of ServiceNow, and my organization is in plan to implement Service Mapping. I would like to know if there is any real-world best practice for naming convention to define Business Services in Service Mapping for diffe...
Resolved! Why do I have over 500,000 network adapter ci's in cmdb
I only have about 20,000 computers, servers, and network devices in the cmdb, but have over 500,000 network adapter ci's. Is this normal, or is there something I don't have configured right?
Resolved! Credential Less Discovery Functionality
Hi, I can see during discovery automation jobs, most of the devices gets created/updated through credential less discovery process which only contains IPs and Names into respective CMDB tables. Also I can see both IPs and Names contains same value (I...
relation and/or reference table cmdb serial_number is not a known ci type. check the discovery logs for more details.
Hi, When I run discovery for network devices, the device get classified but CI field is empty.Then I checked the discovery log, I could see network pattern is failed. So i started debugging and found this error "relation and/or reference table cmdb s...
Resolved! Tag Based Service Map Not showing Relationships between CIs
I am running into an issue when trying to create service maps using the tag based approach for the sake of simplicity I am showing a very simple map here. There is an entry point (tag based app service) a vm, and a storage array. The issue I am ha...
Has anyone integrated ITM (IBM Tivoli Monitoring) directly to ServiceNow Event Management
Has anyone integrated ITM (IBM Tivoli Monitoring) directly into SNOW event management. I know there is a NetCool connector but my customer needs to send events directly from ITM to SNOW without going through OMNIBus (Netcool). Has anyone done this an...
Resolved! discovery workstation scans - incorrect serial number
hi all, discovery horizontal pattern for workstations are pulling serial number from win32_baseboard as 'L1XXXXXXXXXX' instead, they are expecting the serial number pulled from Win32_SystemEnclosure which is 'PCXXXXXXXXX'. this is the same number ...
Resolved! Process detection failed on Debug in Pattern Designer
In establishing a custom application based on a running process, I extended the CMDB Application table and created a Process Classification record for the target app using a filter for the command line executable name. I ran discovery on a test ser...
Resolved! How do I disable the submit button on a record producer?
We no longer will provide a service in our catalog that was generated a record via a record producer. We want to turn off the "submit" button but leave the item with instructions that redirect users to the new process.