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Resolved! Password Reset Application

Anyone try using the new Password Reset application in Dublin / Eureka?   I was wondering how easy it is to integrate with AD.   How long did it take to get up and running?   Pros?   Cons?   Any hidden issues?  I'm also wondering if the "Password Res...

Jim Coyne by Kilo Patron
  • 10531 Views
  • 36 replies
  • 34 helpfuls

Resolved! Embedded List Add or New Button

Hi All,I have added an embedded list to a form. When user want to add any record in that related table, he needs to go through the Insert New Row and edit the entered record. In the normal related list, we can see New button. I searched in embedded l...

Resolved! Pass the user input from workflow task to another task in a workflow

I have a custom workflow on a custom table that creates a series of tasks. The first task's user input is required in the second/next task. I wish to store the data in 'user Input' field data somewhere in the workflow so that I can use that as a desc...

Priyanka9 by Tera Contributor
  • 1872 Views
  • 5 replies
  • 1 helpfuls

mid server performance peaking on CPU with jdk in madrid version

Many of our mid servers are peaking with 100% CPU utilization even though the service is set to 25 threads during certain phases of discovery.  The OpenJDK Platform Binary appears to be consuming all the CPU when I see the process pegged in the task ...

jb2291 by Tera Contributor
  • 1599 Views
  • 4 replies
  • 0 helpfuls

Discovery "IP address range" vs "IP network"

Hi, I've just stumbled on the following documentation from ServiceNow re entering addresses within Discovery Schedules. https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/discovery/reference/discovery-ip-address-configur...

Resolved! Mark stage field with red X

I've seen the stage updated with a red X when the workflow for a Request Item is canceled. I would like to make that X appear under a certain error condition in my workflow. Does anyone know how I can accomplish that?  Below is a screenshot of what I...

failed stage.png
jbutz by Kilo Expert
  • 4296 Views
  • 8 replies
  • 0 helpfuls

Resolved! CMDB exports

I am looking at export sets and I am trying to understand the best way to export the CMDB using XML. I know that I can go into each class table and create a set to export, but I would like to know if I can export a table that will drop ALL CI's into ...

Resolved! How to check if pattern based discovery is working

Dear All,   We have just upgraded our madrid instance to orlando version. We have also enabled the "probe to pattern" migration in discovery for the first time. previously we were using probes entirely. Now how to check its working or not. I tried to...

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Mid Server installation issue

Hi Friends, Greetings for the day, hope you all are doing well. I am installing MID server on my system for my personal instance. When I click on installer and fill the URL and credentials then testing connection shows successful. In next step i prov...

find_real_file.png find_real_file.png
Ajeet Kumar2 by Tera Contributor
  • 3042 Views
  • 6 replies
  • 2 helpfuls

Resolved! Alert correlation rule

Hi All I have created an alert correlation rule for one of the event to avoid multiple alerts and INC creation  for an outage scenario for a time difference of 10 min.  Basically my requirement here is within 10 min all the events should be correlate...

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Annie11 by Mega Expert
  • 4277 Views
  • 9 replies
  • 5 helpfuls

Duplicate CIs are getting created after the Discovery

Hi Team, I am facing an issue with the Discovery Process. For the IBM WebSphere class, duplicates are getting created after the Discovery. I have an Identification rule with the attributes Name, Class, and Node. There are few records which were creat...

Munnas by Tera Contributor
  • 2613 Views
  • 10 replies
  • 0 helpfuls

Resolved! How credentials are secured.

We're in the need of a document about the measures taken by Service-Now to protect and secure passwords (especially Discovery Credentials). We know the encryption key itself is encrypted with a key that is stored in the program, not in the database. ...

jcanjura by Mega Expert
  • 5256 Views
  • 3 replies
  • 5 helpfuls

Resolved! REST Multipart/form-data binary image request body?

So I have been working on an integration and was curious if anyone has successfully created a multipart/form-data outbound REST request with binary image data in Servicenow? With or without use of mid server. I know the request works because it works...

Nick65 by Mega Expert
  • 14812 Views
  • 15 replies
  • 3 helpfuls