Cannot Get into Fosse
Fosse closed during the Night Audit, and now it will not let me back in. What do I do???
Forum Posts
firewall switch discovery issues
while trying to discover switch and firewall discovery running into connectivity issues. is there any firewall rules /ports to be open from mid server to reach ip networks or subnets? how do we find this is ACL or firewall issue . are there any snmp ...
Resolved! Step by step walk through on converting SNMP trap to a ServiceNOW incident?
Hello ServiceNOW Community. New here to ServiceNOW but a long time tools exposure around HPOV, Netcool, NNMi, etc..dev ops engineer.I am working with a development instance of ServiceNOW where I want to integrate various diverse tools and endpoints i...
How can capture the "last logged in user" UserName or User ID from Discovery for CI
Hello All, 1.How can capture the "last logged in user" UserName or User ID from Discovery for CI. and discovery uses sys_user (user) table to refer and populate match corresponding UserID, and want to capture the discovered login name even it is not ...
Resolved! Output Payload Error
I am getting this error on a ton of my CIs following an incident where our midserver went down. Can anyone tell me what exactly this step is and remediation steps I should look into taking? Also if you have any idea why a midserver outage would trigg...
Many records getting created in Core Company table
Hello, We are having an issue that many records are getting created in the Core Company table. I have two questions: 1. I am aware why ServiceNow is creating records in the Core Company table. When a manufacturer attribute value for a CI is discovere...
Polycom Device Discovery
Hi Team, Can we discover Polycom(Network) devices through service now. If yes what types of devices? Regards, Abhishek
Resolved! CMDB Staleness
Hi All , We are using OOB staleness rule and as per that CI would be marked as stale if it is not updated from last 60 days . but I can see some of the CI which are not updated from less than 30 days are also marked as stale . Any suggestion how I t...
IP Switch discovery ?
IP switch discovery keep changing the ip address while discoverer i could see in network adapters field ( 3 vlan ip address) and updating those ip address in the cmdb so those all are switch ip ? or what is primary ip for this device
Relation and/or reference table cmdb_running_process is not a known CI Type
Hi, I am trying to create Rel/Ref between a Linux Server & Running Processes using Discovery Patter. But I am getting below error: "Test failed: Relation and/or reference table cmdb_running_process is not a known CI Type. Check the discovery logs fo...
Resolved! Aborting MID Server upgrade due to pre-upgrade check failure: Signature verification failed: Manifest not found
"Aborting MID Server upgrade due to pre-upgrade check failure: Signature verification failed: Manifest not found" Has anyone ever seen this in the "MID Server Issues" related list on a MID server record? Edit: The error message is only appearing on...
Identification sections in pattern failed: section: identification_for_docker, error: Match step predicate is not matched.
Hi All, We are running discovery for WIN n LIN servers. We are getting an error "Identification sections in pattern failed: section: identification_for_docker, error: Match step predicate is not matched." Have any of you encountered this error and ha...
Resolved! Can I set some variables in multiple line text field?
Hi,I would like to set some variables in CI comment field in multiple lines during discovery.I know there is "Set Parameter Value" operation in the pattern designer.Can I set variables in multiline text like below?<Comment field> Variable A: xxxxxx V...
Discovery of Firewall
Hi,I have some Firewalls in our environment. I tried to discover them. These devices are discovered as IP Router. Is there any way to discover them as Firewall ?
Resolved! Is Windows 2003 Server discovery still supported on New York?
Hi, Is "Windows 2003 Server" Discovery still supported on New York? I'm getting the error "Active, couldn't classify: No WMI connection, now finished" even when I can RDP into the box, credentials are fine, and if I open a Discovery Debug session I ...
