[Kingston] I have some IP firewalls that I Discover using SNMP. The devices appear to be Discovered properly, meaning the CIs are created/updated and when I review the ecc queue logs, I can see the progression through SNMP classification and SNMP...
I have a reconciliation rule configured for Linux servers where the "description" and "used for" field are not supposed to be able to be updated by Discovery. Manual entry was given description and used for, those two fields were taken away from Disc...
Most of the physical servers in our environment are equipped with various generations of an HP iLO for remote Lights-Out type management (essentially, a separate network port for remote management). While a great tool for our server admins, these iLO...
Hi There, We are using VDI at big scale in our environment and a number of vCenter Servers as well to manage our virtual environment. Over the time, we have huge number of Virtual Machine Instance CI's (CI records in cmdb_ci_vmware_instance table) , ...
Hi Can someone help me to know how to integrate OEM with SNOW for events?
I'm in the process of setting up a new Password Reset process for my organization. If I'm reading the following Wiki Article correctly, it appears that a process can either be setup as Self-service (public) or Service Desk, but not both. I'm able...
Hi Community folks, Greetings. I would request your help in building a ServiceNow Integration with IBM Maximo and Oracle peoplesoft , We have requirement to integrate the Maximo and peoplesoft application and bring its data into ServiceNow. What ar...
Hi All, I want to delete the error message in bulk from automation_error_msg table, but I am not able to do so. I have tried from background script but fail. I can delete only by opening the record, I have around 10000 to delete. I will be grateful i...
Looking for discovery best practices - 1) how many mid servers are recommended?.. Any firewall port restriction (other than opening 443) ? 2) Windows mid server can discover Unix servers/applications or we need to install mid server on both se...
I am trying to setup 4 parallel tasks. I want task #3 to wait for completion before firing off the task 4. How do I achive this?
Hello All, I have configured REST API and shared the URL to the third parties. They are accessing certificates by default, but for every 2 weeks or 10 days certificate is getting expired.(Note: we have not done any import on certificates, by default ...
i have updated that in live feed and user account section
Hi Experts, When an ITIL user closes an Incident Task by providing the comments and updating the status as closed and click update at the same time. The end user is not getting comments notifications. The email was generated when I saw it in the ema...
Does anyone know of a way to view multiple tickets (each in its own tab). For instance, as it is now if I click on ticket number 1234 it takes me to a view of that ticket, but if I want to also view ticket 1235 and just bounce back and forth from se...
Hi all, Just created a LDAP OU Definition to import the groups we use for File Share, I'm importing them into the table cmdb_ci_storage_fileshare. The first issue was the LDAP Target, the RDN was limited to 40 characters. I've increased that to 255 ...
