Hello. I'm a newbie in the world of ServiceNow, and my organization is in plan to implement Service Mapping. I would like to know if there is any real-world best practice for naming convention to define Business Services in Service Mapping for diffe...
I only have about 20,000 computers, servers, and network devices in the cmdb, but have over 500,000 network adapter ci's. Is this normal, or is there something I don't have configured right?
Hi, I can see during discovery automation jobs, most of the devices gets created/updated through credential less discovery process which only contains IPs and Names into respective CMDB tables. Also I can see both IPs and Names contains same value (I...
Configuring Instance Connection for vRealize Operations with this error: Connection test failed: vRealizeJSv1 Connector Test Connection response code: 401
Hi, When I run discovery for network devices, the device get classified but CI field is empty.Then I checked the discovery log, I could see network pattern is failed. So i started debugging and found this error "relation and/or reference table cmdb s...
I am running into an issue when trying to create service maps using the tag based approach for the sake of simplicity I am showing a very simple map here. There is an entry point (tag based app service) a vm, and a storage array. The issue I am ha...
Has anyone integrated ITM (IBM Tivoli Monitoring) directly into SNOW event management. I know there is a NetCool connector but my customer needs to send events directly from ITM to SNOW without going through OMNIBus (Netcool). Has anyone done this an...
hi all, discovery horizontal pattern for workstations are pulling serial number from win32_baseboard as 'L1XXXXXXXXXX' instead, they are expecting the serial number pulled from Win32_SystemEnclosure which is 'PCXXXXXXXXX'. this is the same number ...
In establishing a custom application based on a running process, I extended the CMDB Application table and created a Process Classification record for the target app using a filter for the command line executable name. I ran discovery on a test ser...
We no longer will provide a service in our catalog that was generated a record via a record producer. We want to turn off the "submit" button but leave the item with instructions that redirect users to the new process.
I'm having difficulty identifying the root cause in the Oracle DB on UNIX pattern when the Oracle options aren't captured. I have SSH credentials and Oracle credentials configured. It appears that there are certain Oracle files that are parsed to g...
Device is discovered. but getting error in discoverey logs (empty)IP SwitchClassifiedIdentifying Completed 3
Hi People!! I am new to ServiceNow. Please help me with the below query. What are all the Pre-requisites needed to Discover Network Devices - Switches and Routers apart from SNMP community string and port 161. When I tried Discovering Couple of Netwo...
I'm getting Active, couldn't classify on a laptop I know thats on the network. I can ping it and its on our network. But discovery can't seem to find it. Any help would be appreciated.
Hi ServiceNow Community Developers, I have a requirement from my Service Desk, they need the ability to set a Change request that is recurring. We have templates that helps a great deal in terms of quickly setting up Change requests however even wit...