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Identification Engine error during payload processing

Hi, I am building payload in JSON format and trying to process it using Identification engine rule. For some of the payload items the engine is failing and in the logs i could see the below error message.  identification_engine : Error occured during...

Sandeep47 by Kilo Contributor
  • 2138 Views
  • 3 replies
  • 0 helpfuls

Resolved! Discover multiple IP range in a single discovery schedule

Hello Community, We are implementing discovery for windows servers in our environment and we are defining discovery schedules per location. We have data centers as well which includes different IP ranges for the same location. When I started discover...

Anupriya1 by Kilo Expert
  • 3675 Views
  • 11 replies
  • 1 helpfuls

ECC Queue Record stuck at Ready state

Hello Team,   Could You Please let me know the resolution steps for the below mentioned article https://hi.service-now.com/kb_view.do?sysparm_article=KB0718589 I was not able to implement the solution described here , I mean i followed the steps but ...

Pattern error while discovering F5 Load Balancer

I am trying to discover a F5 Load Balancer but I am getting this error "Failed Exploring CI Pattern, Pattern name: F5 Load Balancer, To Check Pattern Log Press Here". It failed at the "Transform HEX to DEC IP". Discovery failed and it wasn't able to ...

munwong by Mega Expert
  • 2056 Views
  • 3 replies
  • 0 helpfuls

Resolved! Help getting Query AD output from databus

Hi everyone! I have a workflow which is supposed to loop through users from a list collector variable and do a handful of Orch activities. I know the data being passed into the workflow is good because one of the orchestration pieces (to update an ex...

apjohn2 by Mega Sage
  • 2324 Views
  • 7 replies
  • 2 helpfuls

Resolved! Is there no way to import a manufacturer's MIB file?

I can't find anywhere on the Forums or the wiki that show how to do this.I don't think it's very time efficient for me to crawl through all of the Unclassified devices and manually add the OIDs for each of them. We do not want to extend Service-Now e...

sgrant by Kilo Contributor
  • 5180 Views
  • 14 replies
  • 0 helpfuls

Resolved! catalog task description line breaks in script

if you are using an advanced script in a catalog task.. how do you insert a line break?for exampletask.description = 'This is line one';task.description = task.description + 'what code goes here' + 'This is line two';

randrews by Tera Guru
  • 10378 Views
  • 8 replies
  • 7 helpfuls

Is there a way to delay the creation of an incident ticket

We currently have a number of monitoring tools feeding into SN (PRTG, Dynatrace ...).  We are looking for a way to delay the creation of an alert ticket for xx amount of time to make sure that the monitoring tool does not send an all clear response. ...

Dan White by Kilo Contributor
  • 2943 Views
  • 5 replies
  • 2 helpfuls