During Discovery the Serial Numbers are fetched from the Device. We understand that serial numbers are of multiple types as below. https://docs.servicenow.com/bundle/london-it-operations-management/page/product/discovery/reference/r_SerialNumberTypes...
Hi,In my developer instance running latest Jakarta version jakarta-05-03-2017__patch5-10-18-2017_10-25-2017_1637 if I do an initial Discovery scan of a windows 2012 server Discovery will correctly populate fields like 'OS Version', 'RAM', 'CPU coun...
We have a PTO calendar, and I would like to run a report where the it only shows people who our members of my assignment groups. I have one field, requester, which is a reference to the user table. I want to run a filter where 'requester is javascrip...
I have just begun configuring event management and am having a problem getting my event rule to generate an alert. My event comes in from some networking equipment. It does NOT have a severity value. My understanding is that this is required, so in m...
Hi SN developers! I am trying to fire a notification when a priority 1 incident occurs. Here is the screen shots. It works correctly when I create a new priority 1 incident or update the incident priority using "Update" button. However, when I create...
Rioch printers has multiple model number for single OID, how to populate the appropriate model numbers. "RICOH IM C3500 1.05 / RICOH Network Printer C model / RICOH Network Scanner C model / RICOH Network Facsimile C model System OID: 1.3.6.1.4.1.36...
Hi All, We are planning to automate the deployment of VMware Virtual Machines using Servicenow Orchestration. Has anyone implemented this before? Any pointers will be helpful
Hi, I am hoping somebody can point me in the right direction with regard using Discovery and storing credentials on a MID Server, We have set up our MID Server which appears to be functioning correctly and we are looking to store our Discovery creden...
I am trying to create an export of data from cmdb_ci_computer table that includes the sys_id value for each record and is also filtered for Status=Installed. Plus, I want to schedule this export/report to run automatically. I'm stuck on getting the...
hi all, I am using SNMP only behaviour for the network device and the good thing is that I see fewer warnings (which reduces the noise) and the same number of devices discovered (compared to non behaviour discovery) for a given range which has networ...
Getting this popular error in discovery.Usually the issues would be around any of the following, not this time.Already verified the following.MID server and target (Windows7) are reachable.Target TCP 135 , 139, 445, DCOM Ports: â—¦High port range 491...
Hi All, I was wondering if someone had some advice/information on prerequisites on your data before looking to implement discovery. This would also include discovery in AWS. We have some information in the CMDB some manually created and some from AP...
Hi, Can anyone explain what is SMI-S and CIM? can we discover storage devices with SMI- S server alone? Thanks
Hi, We are using Service mapping. Its creating lot number of upstream and downstream relationships on a CI. Say, if I open a linux server it has got around 12 webspheres under downstream. Its confusing users when they look at the form. They say only ...
Hi all We have Solarwinds Server & Application Monitor and we are considering getting NPM in the future We are also using ServiceNow for its helpdesk and are now looking to use it for CMDB, this brought us to Discovery and realised this was part of...