best practice document for Service Now Event Management
HI Can you kindly share best practice event management document or guide if you have any.
Forum Posts
CMDB Required Fields - Issue
We are working to setup our CMDB and I am working to clean out all of the required and recommended fields that were setup by the company prior to my arrival. I have narrowed it down but have run into an issue.. There is a required field, port, on th...
Resolved! Discovery with a normal user (non-admin user)
Hi,I have enabled ServiceNow Discovery on my personal developer instance to see if it is something we want to invest in.According to the documentation:https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/discovery/referenc...
How to force a date to be less than 90 days in the past in a Record Producer?
Nothing special with schedules or anything, just straight up no further than 90 days in the past. If the user tries to make it a date that is further than that maybe a pop-up tells them it is not possible and clears the field? Unless there are any ...
UCS Blades Discovery
Hi Experts, We are running UCS devices discovery, And we are using snmp community string. The issue is, We are able to discover Cisco Equipment and Switches but not blade servers, And credentials were all same for those devices. Any thoughts ? Thanks...
Resolved! why are this table's columns missing in 'sys_db_object' table?
Hello, I have a table that has around 38 custom fields. I can open it just fine using mytablename.list, I can also click the gear in the top left (edit personalied list) and find all my custom fields there. I can add the columns and create records us...
Resolved! Service Mapping - Docker Application
HI All, I have a map as below and what is this docker? I have attached a dependency view also and it shows everything but map is having only docker. Please suggest why it is like this. Here is the discover log: Here is the Dependency View: Regard...
Operational Intelligence metric values not showing up anywhere
I'm working on an integration which pushes metrics to ServiceNow's Operational Intelligence. Currently, I am trying to get the sample found in https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/referenc...
Resolved! Error while Discover datacenter for AWS cloud account
Steps followed in Servicenow: 1. Create AWS account Then, create user with Programatic access and Permission = AdministratorAccess. Make note of the below AWS Credentials Account number Access key Secret key 2. Activate Cloud Management plugin in S...
Resolved! Can I change the default MID Server upgrade path from /tmp to something else?
Hi Everyone, I am migrating our MID servers from Windows to RHEL. During upgrades, ServiceNow places the upgrade files under /tmp, and then tries to execute from there. Our RHEL team has hardened the servers such that /tmp is mounted as non-executabl...
CI Remediation Rule/Workflow
We are setting up our CMDB and I am working on the stale and orphan rules. We are going to use the auto task creation OOB, however, we need to setup the remediation rules to go along with that. I was looking to see if anyone had examples of the wor...
How to get the TLS version used by Mid Server for london version
Hi All, Could any one please let me know how to check the TLS version used by MID Server for london and Helsinki Version. Thanks
Trying to to update ticket with Out of Office replies but not create a new ticket
Hi folks,We have a rule in the Mail Settings where any email wth the subject line containing: "AUTO:" or 'out of office' will be ignored. This is to prevent new tickets being automatically created by an out office. However, if we are updating an ...
Discovering storage devices - Dell SC Storage Arrays
We are starting our project of Event Management that includes discovery and service mapping. I am trying to get the information to work with Dell SC storage arrays. This would use a SMI-S provider to return the information. This was a thread we foun...
SNOW Discovery
Hello Everyone, I have started learning Service Now Discovery from the basics.Although I have already worked on BMC Discovery.I have created my own PDI as well. Could someone help me to understand is it possible to do hand-s on on devportal from Disc...