I would like to install the MID Servers using the configuration tools such as Ansible. I would like to know is there any way by which MID server can be installed silently post the Config.xml update. Thanks, Rahul Yamgar
Hi all, Right now, we are in the process of rolling out the Help the Helpdesk (HTHD) functionality. However, I found a notification in the community (as attached), stating the HTHD will no longer be supported from Orlando release onwards. Key reason...
We have a bunch of Nasuni devices that we are unable to discover. Theses are locked down so it's unlikely we'll be able to add an ID to scan them. Has anyone found a way to discover these? I'm trying to avoid manually adding devices into my CMDB.
Th eHTTP classy probe seems to be causing issues as i dont have a basic auth ID for it. I am confused why we would need to use this HTTP probe or what it is for . I woudl like to turn it off form discovery all together . Any helpo at this opint will ...
I need to setup OLA's using SLA's. The SLA for P2 Resolution is 4 hours. The OLA "transfer from one group to another" Resolution time is 2 hours between any group. Example: 1. Ticket opened by Service Desk. They transfer to Operations. 2. Opera...
Hi All, I created an entry point with an address: https://abcd.com/xyz When i clicked view map for the first time, discovery ran and gave below result: 118.xxx.xx.xxx is not a reachable host (no response to target ports scanned by MID). Discovery...
We are discovering SAN Storage Arrays via SMI-S and they are being updating Assets in Storage Servers Table. And our storage is confused with name of the class being "Storage Servers" and would like to have the storage arrays discovered in to custom...
Hi all Can someone pls guide me with this "threshold" feature in event rule. Scenario: If description contains EVENT ID 100 How to configure alert creation, If for a particular interval EVENT ID 100 is not generated from SCOM , then only alert sho...
Hi All, Is SSL certificate mandate for MID server.What if the mid server does not have SSL certificate.I understand communication between the ServiceNow Instance and the MID Server is encrypted using SSL and it is needed when communication occur over...
Looking for MIDSystem log statements. They aren't located in the system log
Hi, Can we change the default ports for discovery of different CIs to some other ports (/of our choice) ? Is that customization available in SNOW Discovery ? please share some relevent documents regarding the same. Thanks in advance
Hi all, I am getting the below error when I click on 'start'. the data pull for vcenter works fine so I am confused why we are having this issue for event collection.
Expert Team, Looking for your expert advice for the below use case. How to specify the credential ID in the ServiceNow which should match with Name Field of CyberArk Vault. In my case, we have IP-Range let's take example 10.x.x.x to 10.y.y.y and ther...
We have been asked to document external facing domains for our company in CMDB. We have been provided a list of fields desired to capture data for (below). We currently are not capable of discovering these domains, so the records will have to be ente...
Hi Everyone, We have multiple Linux and Windows appliance provided by different vendors, we are manually collecting them. I am looking for the right table to store these appliances in CMDB. Thanks in advance.
