hi All,I'm a new admin in the SN World (long time HPSM one though) so please bare with me.We have large number of Zebra and Intermec printers in our environment that I have taught Discovery how to identify using their OIDs. It now correctly creates p...
Hi There, When we perform discovery there are few relationships which are created automatically by discovery. Trying to understand, how those relationships are created. Like what all probes / scripts are used for this and how it is decided, what ty...
Hi, on my Dev Instance, I have Discovered & created a Service Map. I want to move this Service map to my prod Instance. But nothing is captured in update set. So how can I move this Service map to prod? In this Service map, few components are discove...
Dears,Using Istanbul Discovery to inventory our numerous Juniper SwitchesFor 2 sub-model of ex4300 Juniper Switches with different numbers of network interfaces(ex4300-48p & ex4300-24p), discovery retrieves the same SYs OID Identical SNMP System OI...
One of the benefits of ServiceNow employees is the superb ServiceNow Backpack, with the excellent logo Do you know if this backpack can be ordered from non ServiceNow employees?
I have a service map with an entrypoint https://entrypoint.lmco.com/overt. I attempt to run the discovery and I get the message "Service Mapping triggered the horizontal discovery to find the host 192.168.1.1, because this host was not in the CMDB. T...
I noticed that cmdb_ci table has a Checked In (checked_in) and Checked out (checked_out) fields out of box. How were these fields intended to be used? What were the use cases that ServiceNow had in mind for them? Are there out of box functionality/...
Hello, I am trying to understand the conditional script field in the classification stage. Below is an example of windows classification. I just wanted to know how/where discovery check for these conditions like values.get('isHyperV')=='true', gs.get...
Can anybody answers this? How are users related to groups or roles? One to many relationshipsMany to many relationships ?
Hello, We would like to see the IP Connection::IP Connection relationships between a virtual machine server and a switch or even a router. It doesn't work for us, and after a discussion with our Vcenter team, I'm nearly sure it's logic and due to th...
Hello, I'm new to ServiceNow. I have a Dev instance from my developer portal. I'm trying to integrate my AWS account to ServiceNow and see all the running instances and cost using Dashboards in ServiceNow. For this I'm doing ITOM using guided setup a...
What would be best approach to send email for events in Event Management(EM). Using event rule we can process events/extract required data, bind to CI and using alert rule we can auto-open incidents further use script includes (EvtMgmtCustomInciden...
Does anyone have any ideas to QA data in the CMDB when Discovery is NOT turned on?
So I'm trying to filter a table in the pattern designer and having a difficult time getting the results I need. Here is an example of the data: TableXcol1col2col3TableYcol1The column in Table Y matches data that exists in, let's say, column 2 of Tabl...
Hi All, Below is the UI macro (approval_summarizer_sc_req_item) we are using.This one is modified not OOTB code. In this ui macro how to hide empty variables>please provide any information <?xml version="1.0" encoding="utf-8"?><j:jelly trim="true"...
