We really only see three "Discovery Source" values being used in our CMDB: Service-now (which we have learned is Discovery)ServiceNowServiceWatch (which we know is Mapping)What I am to find is an explanation of what triggers a CI's "Discovery Source"...
Hi, I like to know how discovery identifies the hostname for Linux servers. when I checked the probe I don't find anything like nslookup please share the probe name and the exact command used to identify the hostname. Regards, Imran Basha M.
Hi, In the 2 patterns Network Switch and Network Router, I always receive an error in the shared library "SNMP - Switch - Vlan" in step "Handle FDB for Juniper". See the error below: Oct 30, 2019 1:33:56 PM:: Starting step: 'Handle FDB for Juniper'Oc...
can any one let me know how to suppress the alert when Ci is in Impact Maintenance Ci's table. As per the OOB when ci is in maintenance the related alerts are not listed in alert console and the alerts are automatically got suppressed. But here No al...
When using the Easy Import feature to import records such as incidents or problems, we cannot import comments or work notes
I know this is a popular topic, but hopefully I've got a new wrench to throw in the mix.We just acquired a new company and starting to inventory their devices on the network. I've setup a new MID server on their network and using a domain admin accou...
I don't see the move action (up-^, or down) indicated in following screenshot. Anyone know how I can configure it.
Hello Team - I am looking for a quicker suggestion or solution in one of the use case on Event Management side. I have couple of monitoring tools which monitors log entries and create an auto generated incident ticket. I would like to understand if ...
In one of our patterns I am trying to pass a 'Credential alias' value from discovery schedule directly to a pattern. Previously when I wanted to pass variables to a pattern, I would send them via discovery launch parameters. That works great for Ser...
I'm trying to understand what sort of data should reside in each CI class, any insight would be greatly appreciated.
Hi All, Kind a new at REST APIs. Customer has given me an REST API to get records from their system. Is there a way like using a soap web service where it creates import set, transform map vs getting everything out of JSON? It would be great to us...
I have several Windows 2016 servers running IIS that work fine with discovery. I have one Windows 2016 server that discovery is not showing IIS server information. Discovery discovers the server but the IIS pattern launcher never starts and it compl...
What is the logic behind serial number generation from Discovery? Can anybody explain?
Hello Experts, I am new to service Now, but I want to know from the service now community experts that:- Is service Now provides any kind of "Streaming APIs" to deliver data to clients in web real-time. Like "salesforce" and "twitter" has provided. "...
OOB retention for alerts is 90 days and for events its 5 days. Can these values be increased? what is the affect on performance if i increase the retention period for alerts to 180 days? and event to 30 days?
