We currently manually maintain iPad asset information in our cmdb in cmdb_ci_computer. We need to formalize the management of these non-discoverable assets which will no doubt involve creating a new class.Is anybody doing this already? I'm looking fo...
I'm parsing command output from an sql query into a variable (not a table or list, 1 position, no delimiters - so it captures all of the returned text as a single variable). When I try to write that to an attribute, it returns only the first entry, n...
What is the best practice for service accounts used by MID servers? I have one account per mid server right now and it gets hairy to manage whenever we want to add or subtract or modify a MID server with the user accounts.Is this the best practice,...
How many attributes need to be collected in order to create a CI via a horizontal pattern.I am trying a designing a basic pattern using SNMP and receiving the following when testing:Pattern does not lead to the creation of any CI, please check the ...
HI All, I want to display image for OIP users like we have for VIP users in SNOW. I checked the script "Highlight VIP Caller" and the url of the image given is "images\icon\vip.gif".(pls tell me from where i will find vip.gif) I have uploaded the ...
I am looking to automate new discovery schedule creation (new to service-now discovery). If i have over 100 new schedules (groups by region, division etc) that needs to be created, what would be the best approach to create discovery schedules?thanksA...
When I click on the Export button after creating my query it returns the message "User Not Authorized". What is causing this and how can I fix it. I would like to be able to export my query results.
(self-hosted) upon restarting the ServiceNow application server, the node is not coming up, even though we have updated in the run levels.any workaround?
The Solaris probe "Solaris - Active Processes" requires /usr/ucb/ps. But our server architect is against installing /usr/ucb and polluting the beauty of the Solaris installation with outside packages.Has anyone successfully modified active process ...
When importing expirydate from LDAP to sys_user table - I am obtaining an incorrect date. If user expiry date in Active directory is 31/12/2014 the date being displayed on the user form on ServiceNow is 01/01/2015 I was told that It is being imported...
I need to do a scheduled import of an .xls file placed on shared drive on a mid server. Any pointers please?There is an update set available at servicenowguru's site for this. Does that wok for Calgary and higher versions? Thanks.
Hi folks,I'd like to hide a lot of classes from the CMDB as it is listed in my Incident, Change, and Problem pick lists. I tried creating a Reference Qualifier, but the query that specified all of the classes I wanted to hide was way, (way!) too lo...
Hi All,I woud like to have empty check for my fields in the form using mandatory="true" in the jelly scripting on a UI page, without going in for a customized check on the field.But the mandatory="true" or required="true" doesn't seem to work on Jell...
Hi.. I am doing test load on a data source connection I made. I got the below error messages. I am not able to determine what is the root cause of the problem. I need help reviewing this error messages and allow me to identify the root of the...
I'm running an snmp probe against a PDU device and getting the following back from the probe:<outletTable oid="1.3.6.1.4.1.1718.3.2.3"><outletEntry oid="1.3.6.1.4.1.1718.3.2.3.1"><outletName oid="1.3.6.1.4.1.1718.3.2.3.1.3"><unk_1 oid="1.3.6.1.4.1.17...