What dictates event flapping and reopen states?
Does anybody know the thresholds around the flapping and reopen states? I.e., what time periods between events dictate when alerts to go into and out of these states?
Forum Posts
Resolved! What happens to SNMP Traps if the MID Server cannot connect to the ServiceNow Instance?
We receive SNMP Traps at the MID Server which are then forwarded to the Instance as Events. What happens if the MID Server connection to the Instance is down? Does the MID Server "store and forward" the traps?
which credential has been used to discover a CI?
Hi, how do know that which credential has been used to discover a server? for an example i have a linux server and have SNMP and SSH credential added for this. now how do get to know that snmp has been used or SSH to discover the CI. i went to ECC an...
How is the cmdb_ci_service_auto table populated?
I created a dashboard view from the event management menu using wiki... https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/event-management-operator/task/operator-create-dashbaord-view.html The wiki mentions going to the...
Resolved! AD Password Reset when SSO is configured
Im looking to implement an AD password reset for a ServiceNow client. User currently access their ServiceNow portal via SSO (ADFS). So they access ServiceNow via an SSO link which logs them into ServiceNow. But if they have forgotten their windows pa...
Resolved! Execute Powershell script on SCCM Server
HI All, I have integrated ServiceNow - SCCM to Install and Un-Install Application. For any installation i will add Device Name to Installation collection in SCCM and SCCM will take 5 - 6 hours to install Software. To trigger the i...
How can i activate plugin to do the Guided ITOM ?
I just completed step 1: Installation MID server and now i'm trying to do step 2: Discovery. But i realize that all the steps behind have the condition is activate plugin. But when i clicked on this, it's show a alert like below Pls help me !
Disable NBT communication in Windows discovery
The customer doesn’t want to use NetBIOS communication for their security reason in Windows discovery. In the following document, there are some data collected via NBT like “Name”, “Hostname”, “OS domain”. https://docs.servicenow.com/bundle/kingsto...
Resolved! Create Discovery Schedule from run Script
I am working on a workflow to automate the onboarding of AWS Cloud management. I am trying to create a Run script in my WF that will create a Discovery schedule, I am struggling to find the correct syntax to add the "time" via the script. Any help ...
Revert back to previous state?
Is it possible to revert back to a previous state if a user that opened the record updates it?We have a few state choices and one of them is a request for more information which when selected will notify the requestor an action is required.When it is...
Integrate Tidal Workload Automation with ServiceNow?
Has anyone integrated Tidal Workload Automation (Tidal) with ServiceNow? Today a Support Person receives an Email Notification from Tidal when a Job "Completes Abnormally". That person manually creates an Incident in ServiceNow and resolves the issue...
CI are getting created with the unknown model id
Hi , Few CIs in almost all the classes are getting discover with the "Unknown" model ID. Please suggest how to fix this issue ?
DNS Domain not updating
Using Istanbul...I'm trying to troubleshoot why some CIs have "DNS Domain" populated while others do not.In one case, I have a Windows Server CI with "DNS Domain" already populated. So I blanked out the "DNS Domain" field and saved my changes assum...
Resolved! How to create a table using script
Hello,I want to create table with two column as below setting using script:Table Label: Computer IDTable Name: u_computer_idExtends table: Configuration ItemColumn label: Computer NameType: StringMax length: 90Column name: u_computer_nameColumn label...
Resolved! MID Server runs too many Discovery processes at once
I am attempting to figure out why our mid servers run at 100% CPU. Currently we have 2 Windows MID servers as a Load Balanced Cluster, both with 4 x 2.40 GHz cores and 8 GB of memory.I've confirmed that both servers have 25 threads under the conf.xml...
