Hey! I have an issue with my Alert Management Rule. The context is that a customer wants to generate alerts (and incidents) using keywords from the subject and body of the mail. The alert generation is handled by an Inbound Action that creates said ...
Hi All I am trying to call AWS Workspaces from ServiceNow through outbound Rest Message we are getting the output as {"Output":{"__type":"com.amazon.coral.service#SerializationException","Message":null},"Version":"1.0"} when reached AWS support reg...
How to configure Mid-Server Cluster? How it works with load balancing within IP range?
Hi Everyone,We're trying to find a way to Discover Oracle Editions from instances installed on both Unix and Windows servers.From what I've found so far, it seems that you'd need an SSH or Powershell command to log on to the installed Oracle instance...
I want to include description in message key of event so that event should get correlated based on description field as well.
Hi All, I am new to Discovery and facing challenges in executing discovery on a server. I have set the SNMP community credentials for discovery on the instance but those credentials are failing. It says 'Credential test timed out' . It is taking a lo...
Hi Folks, I am getting an error while triggering a request from SOAP UI . So please suggest me to correct that. <faultcode>SOAP-ENV:Server</faultcode> <faultstring>Unable to parse SOAP document</faultstring> <detail>Error completing SOAP request<...
Hi,I accidentally deleted a catalog item, which I was supposed to modify, in our Development instance. The item is present in Test instance though.Is there a possibility of copying only this item from Test to Dev?Thanks,Deb
Hey Team, This is a topic I've been wanting to ask but I couldn't formulate the question to gather answers. In the Service Mapping (SM) module, we give the necessary info according to the type of Entry Point we've chosen. First question : how does SM...
Hello All, I got a small requirement to close all the Incidents in one go, for that I create a List choice UI action. Problem I am facing is as we know for List choice the code will execute as much times as much records are selected from the list vi...
Discovery creating duplicate hardware models for printer class and this is limited to few models. Does anyone had seen this issue before. What could be the root cause and fix for this? Thank you.
Hi All, As suggested in WIKI i have added the attribute format=glide_duration to the 'calendar_stc' i,e resolved time field. It shows the time in proper format, but when i create a report on it the time is shown in seconds. Can someone please help...
For reporting purposes, looking to pull the business duration for SLA-related reports and have the duration show as HH:MM:SS and NOT as DD:HH:MM:SS. Reason being is that SN rolls up 24 hours into 1 day whether the calculation is using a schedule or n...
Hi, I have created the annotations on my form and under that I have some field.I have hidden that field using UI policy but the annotation is still visible.Please let me know when we can hide the annotation. Thanks
How do we manage (stop/terminate etc.) VMware vm instances through REST APIs ? In cmdb table "cmdb_ci_vmware_instance" , we try to terminate vm instance by changing vm's state to "terminated". VM instance is not deleted from vCenter. its just change...
