/* Disclaimer -- I'm a scripting noob, so be gentle. */ I have events coming into em_event from Logicmonitor via an Event Listner (https:// <instance>.service-now.com/api/global/em/jsonv2). The events are coming over, but not being mapped to the ta...
Hello! I have to put in place a system of Incident creation based on Inbound Email Actions.I managed to create an Event rule that creates events according to the conditions put in place by the customer, however I can't see where I can create an "aler...
Hi, my client is using sesudo as privileged command instead of sudo. How can I use sesudo as privileged command within Servicenow?
Hi, I have built a horizontal discovery pattern with different steps and its not working the way I expect it to The objective of this pattern is to collect data for multiple attributes for a CI class and populate them. To achieve this I built a pat...
I've created an update set where fields were reused in the Incident Management form. I have (2) Non-Prod environments:NP Instance "B" currently has the most updated development and I've exported an update set from it to import into NP Instance "A"....
Hello, I am trying to group Events together into one Alert record but I am having some trouble finding where to accomplish this. As you can see in the screenshot below, there are Events with the same Metric Name that I would like to group into the sa...
Hello everyone, We requested an instance clone of our porduction environment into the development environment. We noticed that the sys_property glide.installation.production has always been set tor TRUE for both our development and testing instanc...
ours is a mid size company and our CMDB (manually entered) presently is under 10K. I am looking for best practices for our future discovery implementation. Should we do a phased approach? If yes then how many phases should we have and what should be ...
Hi All, I need help with making a Catalog Client Script to set a default date for a date field that will be four days out.
Hello Experts, We are planning to implement Discovery soon and have questions regarding the MID Servers, CIs and the updatesets across Dev, UAT and Prod instances. 1) Do we need to capture all the configuration - Discovery Schedules, Probes, Sensors,...
Does anyone know if it's possible to create event and alert rules for events logged to sn_cmp_cloud_event? I'm truly puzzled as to why these events don't come into em_event so we can act upon them the same way we do events from other external system...
Hi,I am currently trying to create a workflow that manages the submission of new KB articles. When a new KB article is submitted, the submitter's manager should be notified and will need to approve the submission. When the submission is approved, the...
Every CyberArk-ServiceNow integration doc says refer to "Credential Provider and ASCP Implementation Guide." I tried searching for it, but I did not get it. If somebody has the guide please share with me or let me know where I can find it, then it wi...
Hi - looking for some assistance. I believe this is an easy issue which I just cannot get my text correctI have my assignment group Reference Specification as:Use reference qualifier: AdvancedReference qual: javascript:new BackfillAssignmentGroup().B...
In Eureka there is a new field type called "UI Action List". This field allows ui actions to be links in a table list. Does anyone have experience on how to use this field type? We want to create links in a column from a gauge on a homepage to take a...
