Discovering USB Connected devices
I have system that has scanners and printers connected to the system via USB. What is the best approach for this and does anyone have examples of these type of setup with Probes or a Pattern? Thanks in advance
Forum Posts
Resolved! Can't authenticate against Graph (Intune) with "Client Credentials" grant type based OAuth 2 Application Registry setup
Hi I am trying to setup an Clien Credential grant flow based "Application Registry" in ServiceNow, targeting an application that I have build in Azure to pull Intune devices. Postman test using the Authorization code grant type Intune uses the Graph...
Resolved! Creating a relationship between a technical service and the CIs that form part of it
I am currently working on Madrid at a customer and we have implemented ITOM Discovery and Event Management. Service mapping is not implemented. What we have been doing is to create technical services to act as collections of CIs using a query and the...
CI available to select but not displaying on incident record
all experts, suggestions please. We have a configuration item in our cmdb_ci table. 1. When I open a new incident and click on search to select CI , I able to select the CI from the list , but the selected CI is not getting displayed on the inc...
How to skip mandatory fields through discovery in Servicenow
Hi All,We running discovery to discover Linux server. When we run the discovery we are getting Error : CMDB Identification Error: Missing required attribute: u_sox_l1We understood that this error is because of mandatory custom fields on target table....
Resolved! We are having Discovery WMI failures following the most recent Microsoft Patches; anyone else experiencing this?
Last weekend the various windows teams were pressed to apply the most recent set of Microsoft "Security Patches" . Looks like we applied KB4512489 and KB4511872. When we run a discovery shazzam finds port 135 (wmi) and 5985 (winrm) open but then spaw...
CMDB Health Inclusion Rule Best Practices
I am in the process of developing the CMDB Dashboard with the associated health rules. The first iteration will be aimed at the Asset Management set of 'Managed Classes'. Those CMDB classes that they actively manage and are responsible for. Our C...
"Connection failed to WMI service. Error: Permission denied" after upgrading to Madrid
We recently upgrade to Madrid in our Dev environment. We now noticed that our Windows discovery is failing with "Connection failed to WMI service. Error: Permission denied" in Dev. In Prod, it has no problem against the very same target. Does anyon...
Resolved! Password Manager Pro integration
Anyone with experience on connecting ServiceNow with Password Manager Pro to manage credentials for E.G. Discovery or Service Mapping, having a master of passwords in an external system (in this case PMP). Does it work? https://www.manageengine.com.a...
Discovery Serial Number Types
During Discovery the Serial Numbers are fetched from the Device. We understand that serial numbers are of multiple types as below. https://docs.servicenow.com/bundle/london-it-operations-management/page/product/discovery/reference/r_SerialNumberTypes...
Resolved! discovery not updating OS related fields after initial scan
Hi,In my developer instance running latest Jakarta version jakarta-05-03-2017__patch5-10-18-2017_10-25-2017_1637 if I do an initial Discovery scan of a windows 2012 server Discovery will correctly populate fields like 'OS Version', 'RAM', 'CPU coun...
Resolved! javascript in report filters
We have a PTO calendar, and I would like to run a report where the it only shows people who our members of my assignment groups. I have one field, requester, which is a reference to the user table. I want to run a filter where 'requester is javascrip...
Resolved! Event Rule Not Generating Alert
I have just begun configuring event management and am having a problem getting my event rule to generate an alert. My event comes in from some networking equipment. It does NOT have a severity value. My understanding is that this is required, so in m...
Resolved! Firing a notification using a background script.
Hi SN developers! I am trying to fire a notification when a priority 1 incident occurs. Here is the screen shots. It works correctly when I create a new priority 1 incident or update the incident priority using "Update" button. However, when I create...
Rioch printers has multiple model number for single OID, how to populate the appropriate model numbers.
Rioch printers has multiple model number for single OID, how to populate the appropriate model numbers. "RICOH IM C3500 1.05 / RICOH Network Printer C model / RICOH Network Scanner C model / RICOH Network Facsimile C model System OID: 1.3.6.1.4.1.36...
