Now that we will be moving our applications to the Application Service table (shared with Service Mapping maps) will there be a need to continue using patterns to create service maps? It looks like the functionality behind the Application Service tab...
Hello Team - I am looking for a quicker suggestion or solution in one of the use case on Event Management side. I have couple of monitoring tools which monitors log entries and create an auto generated incident ticket. I would like to understand if ...
In one of our patterns I am trying to pass a 'Credential alias' value from discovery schedule directly to a pattern. Previously when I wanted to pass variables to a pattern, I would send them via discovery launch parameters. That works great for Ser...
I'm trying to understand what sort of data should reside in each CI class, any insight would be greatly appreciated.
Hi All, Kind a new at REST APIs. Customer has given me an REST API to get records from their system. Is there a way like using a soap web service where it creates import set, transform map vs getting everything out of JSON? It would be great to us...
I have several Windows 2016 servers running IIS that work fine with discovery. I have one Windows 2016 server that discovery is not showing IIS server information. Discovery discovers the server but the IIS pattern launcher never starts and it compl...
What is the logic behind serial number generation from Discovery? Can anybody explain?
Hello Experts, I am new to service Now, but I want to know from the service now community experts that:- Is service Now provides any kind of "Streaming APIs" to deliver data to clients in web real-time. Like "salesforce" and "twitter" has provided. "...
OOB retention for alerts is 90 days and for events its 5 days. Can these values be increased? what is the affect on performance if i increase the retention period for alerts to 180 days? and event to 30 days?
Hi Team, How to handle duplicate alerts in servicenow? Thanks, Sukumar
I've created a relationship and it shows the records only if matches certain field within the parent , the relationship is working perfectly but it is not showing the "Edit" button on the top of the related list.I personalize--->List control and Enab...
I have a checkbox on the user table to indicate whether or not a user is a manager. I would like a business rule to maintain a group for managers by adding and deleting users from the group based on wether or not this box is checked. The add script ...
Could you please provide us all the Discovery port numbers of all types of protocols?
During the Discovery of a Storage Server the Pattern "NetApp Storage Cluster-Mode" fails with following error: Identification CI Errors: In payload invalid data source [Service-now] exist. You need to provide a valid choice value from field [discover...
All, For some debugging, I really need the discovery log that is currently NOT saved since it is too big.See my attachment and the statement in there 'Discovery log is too large and could not be saved'. Any way to enlarge this, just for debugging pur...
