In the alert form there is a Related List section "Impacted CIs" that references the cmdb_ci_service_auto table and pulls from the em_alert table. it would be handy to have the impacted services list in the incident, because that is more how we manag...
Hi , I wanted to display only P1 and P2 incident in the emergency change request to map the affected incident for the change. Please find the below screenshot. Where i we have to display only the P1 and P2 under "incident pending change". Note this i...
I would like to create a separate role that would have limited access to the Incident / Change / Problem / Task table (user with this role will see tickets created by users that belongs to the same company or tickets that have been assigned to his qu...
Hello, I wonder where and when Router interface (dscy_router_interface) CIs are created during Discovery run. Looking at the creation time they are created just after "Identity" Probe (we are still on Probes/Sensors) comes back with the result payloa...
Hi, I know there is a way to access the Unix terminal from Servicenow instance using some URL but I cannot recollect or find any information regarding it. Could anyone please help me with that? When you enter the InstanceNAme/URL it opens the unix...
I'm new to Event Mgmt and just starting to configure our event rules. Many of our infrastructure CIs bind with no issues. I'm struggling to figure out how to bind to a business service. I have cleared the node field and the type is now set to "cmd...
Hello Community, Here is my situation: We are in Kingston and have domain separation, we use service offerings from Portfolio management and use it in the task to identify the affected service (with custom field referencing it). We usually create a n...
Hi Everyone Can any one help me to the query bellow Can we discover Windows using SNMP? thanks ®ards Mallikarjun
Hi All, Need suggestion or help For example: Discovery has created one Linux Server "abc" and multiple services are created "JBoss, ESX, Network Adapter, dvSwitched, SQL, etc.". Currently abc server is retired, so according to me it should retire al...
Hi,I am receiving the above error when I click on Try it in the assessment_take2 UI page or on the survey link. Can anyone please help me fixing this issue.Regards,Santhoshi Tarai
/* Disclaimer -- I'm a scripting noob, so be gentle. */ I have events coming into em_event from Logicmonitor via an Event Listner (https:// <instance>.service-now.com/api/global/em/jsonv2). The events are coming over, but not being mapped to the ta...
Hello! I have to put in place a system of Incident creation based on Inbound Email Actions.I managed to create an Event rule that creates events according to the conditions put in place by the customer, however I can't see where I can create an "aler...
Hi, my client is using sesudo as privileged command instead of sudo. How can I use sesudo as privileged command within Servicenow?
Hi, I have built a horizontal discovery pattern with different steps and its not working the way I expect it to The objective of this pattern is to collect data for multiple attributes for a CI class and populate them. To achieve this I built a pat...
I've created an update set where fields were reused in the Incident Management form. I have (2) Non-Prod environments:NP Instance "B" currently has the most updated development and I've exported an update set from it to import into NP Instance "A"....
