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Resolved! Unable to add an attribute in the CI Identifier entry due to error

I created a CI Identifier rule and it is working as expected. However in the identifier entry I am unable to add few fields due to the below error. 'Reference or invalid attributes have been skipped for identifier entry on cmdb_ci_server !'   The con...

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Kannan Nair by Tera Contributor
  • 1122 Views
  • 2 replies
  • 2 helpfuls

Resolved! SCOM 2016 Integration error

Hello all,We are integrating SCOM 2016 with event management and have the following error:Connection test failed: Error running SCOM client:Unhandled Exception: System.BadImageFormatException: Could not load file or assembly 'Microsoft.EnterpriseMana...

Resolved! Serial Number in Linux not getting discovered.

Version : London Hi Experts, I am trying to discover the linux system in the environment. I am not getting the serial number for the machine. When i tried with the putty , access as username & password. I am able to run the command  "dmidecode -t sys...

Insomaniac by Kilo Expert
  • 4503 Views
  • 4 replies
  • 1 helpfuls

Resolved! CMDB Correctness Scorecard - Duplicate denominator

In the CI Class Manager, I have established the CI Identification Rule for independent classes and created an Inclusion Rule (Advanced) that restricts the scope to our list of "managed" classes. The evaluation of duplicates works as expected.  The "n...

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Resolved! AWS Discovery : Discovers only Data Base

Hi There I recently started discovering our AWS cloud. We applied IAM policy which is attached here. After the discovery, i can see only the Databases in the discovered data center (only 1 data center shows these DB resources) and it does not discove...

Synchronize the pattern with the Mid Servers and try again

I upgraded developer instance last night to Jakarta and am running a test Oracle DB discovery (UNIX) and receiving the following error:Discovery using patterns could not be executed due to missing pattern Oracle DB On Unix Pattern. Synchronize the pa...

david74 by Kilo Contributor
  • 3048 Views
  • 7 replies
  • 1 helpfuls

Discovery probes and classifiers for IBM mainframes.

i'm new to servicenow and our environment include couple of IBM mainframes, we are trying to discover them using the snmp protocol and default probes and never successful, every time i run the discovery it gives me "active and couldn't classify ", ca...

SCOM Integration with Service Now

I am in the process of integrating Event management with SCOM and currently in Istanbul version.   We have successfully established the connection between SCOM and Service Now. However, there are no events coming in the Event module of Service Now ye...

Resolved! Understanding Discovery Home

On Discovery Home, while I've read the London doc, have a few questions on understanding the numbers I'm seeing. Under "Targeted IPs" there is a number associated with "Alive".  If I add "Discovered Devices" plus "Unidentified IPs", should that equal...

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David77 by Giga Guru
  • 1577 Views
  • 2 replies
  • 1 helpfuls

Resolved! Check role assignments inside a workflow.

I am trying to setup an IF statement in a workflow to check if a user has an ITIL role applied to their user account. every time I run the statement it returns no even though the name_ref field contains a user with the ITIL roleI am getting the users...

NeilH2 by Giga Guru
  • 3856 Views
  • 9 replies
  • 1 helpfuls

What table is the Service Mapping DIscovery Logs kept in.

So after creating the Application Service (entry point, hit Run Discovery) and now I have a Service Map. Go to a CI right click the down arrow and select "Show DIscovery Log". Where is this log kept in ServiceNow. I have found where the pattern based...

DuaneNMore by Kilo Guru
  • 2897 Views
  • 3 replies
  • 0 helpfuls