How to get the TLS version used by Mid Server for london version
Hi All, Could any one please let me know how to check the TLS version used by MID Server for london and Helsinki Version. Thanks
Forum Posts
Serial Number and Manufacturer not coming up for Linux Devices
Hi All, We are trying to run discovery on a particular IP Range for Linux devices. We are able to fetch most of the attributes but the serial number and manufacturer for the device is coming as empty. After checking i found an error in discovery log...
Trying to to update ticket with Out of Office replies but not create a new ticket
Hi folks,We have a rule in the Mail Settings where any email wth the subject line containing: "AUTO:" or 'out of office' will be ignored. This is to prevent new tickets being automatically created by an out office. However, if we are updating an ...
Using Service-Now to manage a library of books
Hello,I'm looking for ideas of how to create / implement an application that could manage a library of books.e.g. Display available books (Catalog) +their status e.g. availability (are they checked out)Request / reserve a book (Request Management)App...
Discovering storage devices - Dell SC Storage Arrays
We are starting our project of Event Management that includes discovery and service mapping. I am trying to get the information to work with Dell SC storage arrays. This would use a SMI-S provider to return the information. This was a thread we foun...
Discover Avaya devices (not phones) using SNMP?
(Kingston) I am trying use SNMP to Discover Avaya devices such as Communication Manager, Session Manager, Call Management System... running on linux devices, and having difficulty. Is anybody doing this successfully? I am able to log into an admin...
SNOW Discovery
Hello Everyone, I have started learning Service Now Discovery from the basics.Although I have already worked on BMC Discovery.I have created my own PDI as well. Could someone help me to understand is it possible to do hand-s on on devportal from Disc...
DNS lookup failed for host XX..Check that the host is accessible by the correct MidServer.
While doing the service mapping of an application, am getting the below error message. Can anyone help on this.? DNS lookup failed for host XXX Check that the host is accessible by the correct MidServer.
SNMP fields for SNMP probe
I am trying to discover Silver Peak devices. I would like to know how to create SNMP Fields for custom probes ? Is there any link where I can find all the OID string details needs to provided while creating SNMP field walk for probes. Thanks in adv...
Resolved! Agentless ServiceNow Discovery vs Flexera Local agent
My business is looking at deploying Flexera for Software Asset Management. I have received two conflicting views from the integrator, one person advised us to use the agentless ServiceNow Discovery to populate the ServiceNow CMDB and integrate the CM...
How do I add a style for a list view only?
I found this today and I like the ideahttp://wiki.service-now.com/index.php?title=Indicating_Updated_TicketsBut my issue is I only want it to display on the list. Does anyone know of a way to detect what the user is viewing so I can add to the condit...
Custom probes and sensor
Hey guys, Can anyone tell how to create a custom probe and sensor 'from scratch', ie right from shazzam to exploration (assuming we are discovering a device which is not there OOB). Would like to know the complete steps. Thanks much in advance! BR, S...
Can someone help me with CMDB Groups
Hello, Can someone please give me some real time scenarios where we can use CMDB Groups and also how they are useful along with CMDB Query builder. I know after building a query builder that can be used in CMDB Groups but I am looking a use case abou...
Resolved! Can I kick off discovery from script with device name?
Hello, Is there any way to kick off discovery from JavaScript using just device name. I am working on vCenter MID extension. I get the device name in the parm fields in the event from vCenter, from there I capture the name and populate it in the CMDB...
Resolved! Impact of changing the ipaddress assign to the MIdserver
Hi Expert, Due to some reasons we are planning to change the ip address which is assigned to the midserver. I need to understand the impact of this. I had analyze that if we do this we will lose the ip based authentication in the devices. But apart f...
