My business is looking at deploying Flexera for Software Asset Management. I have received two conflicting views from the integrator, one person advised us to use the agentless ServiceNow Discovery to populate the ServiceNow CMDB and integrate the CM...
I found this today and I like the ideahttp://wiki.service-now.com/index.php?title=Indicating_Updated_TicketsBut my issue is I only want it to display on the list. Does anyone know of a way to detect what the user is viewing so I can add to the condit...
Hey guys, Can anyone tell how to create a custom probe and sensor 'from scratch', ie right from shazzam to exploration (assuming we are discovering a device which is not there OOB). Would like to know the complete steps. Thanks much in advance! BR, S...
Hello, Can someone please give me some real time scenarios where we can use CMDB Groups and also how they are useful along with CMDB Query builder. I know after building a query builder that can be used in CMDB Groups but I am looking a use case abou...
Hello, Is there any way to kick off discovery from JavaScript using just device name. I am working on vCenter MID extension. I get the device name in the parm fields in the event from vCenter, from there I capture the name and populate it in the CMDB...
Hi Expert, Due to some reasons we are planning to change the ip address which is assigned to the midserver. I need to understand the impact of this. I had analyze that if we do this we will lose the ip based authentication in the devices. But apart f...
Got caught up in a question from a great friend of our discovery family that had a security requirement to have the MID Server only accept TLS v1.2 no other, and thought it would be good to share the answer if anyone else may come across the same req...
Hi, I configured mid server and discovery. While I am doing quick discovery, duplicate ci's going to be added. Please let me know how to prevent duplicate ci's adding to cmdb table. Thanks in advance. Regards, Venu Suri
Hi All, I am very new to Service Now.I was going through the basic form of Service Now.Please let us me the know the formulae for the calculation for the following two field: Actual Elapsed PercentageBusiness Elapsed Percentage Thanks for your hel...
Hello Experts, I was going through the ServiceNow pattern documentation for Discovery and came across the "Enter values and variables in patterns" in the document. Want to know where and how this tabular variable defined. Also, when i used the OTB ta...
I have to do a gliderecord query to get data in one of the patterns. I have tried 'Set Parameter Value' with eval of the below javscript(formatted with \n here for better readability). GlideRecord does not seem to get processed, control always hits t...
i have a requirement from customer to create an incident after 3 events. e.g for windows machine someone tries to login and fails which triggers event to ServiceNow but if login fails 3 times then only create incident out of it.
Hi, We have make some fields mandatory for the Server Table at the dictionary level. Now the thing is after running the discovery it is creating the CI although the mandatory fields are blank. I already checked the system property glide.required.attr...
Hi,I am using service now jakarta version and I am mostly using Service now instance for my cloud needs. I have configured service account and cloud account and I have configured discovery schedules for them. Recently I observed that one of my discov...
I have to create a custom field in event table to map the field values from Soap based source integration as listener transform script cannot be use in case of SOAP. I have to mapped these custom field from event table to Alert table. I have created...
