Trying to understand how the "Completeness" works with the Dashboard. We have 5 fields that are mandatory on the base configuration table (cmdb). However some of our classes these fields are not a required item and have a dictionary override on the...
Running Istanbul...Yesterday, when I had several discovery jobs running, I tried to perform another discovery of a single IP address of a Windows computer. This usually takes less than 2 minutes, but it took over an hour to complete. Then I notic...
I am using the SCCM plugin and trying to import the software data which is about 4,300,000 rows. The import times out before the data is done being compiled. Does anyone have any ideas on how to get the import to wait for the MID server for more than...
Hi everybody,I was at a customer site yesterday and they were asking for some additional possibilities when creating reports. Basically what they want is this:- Have reporting admins who can define global reports and change them in any way shape or f...
Hi all,A customer is asking to implement Unix discovery, but is unwilling to use sudo in their environment. They are using a access and identity management tool Powerbroker for Unix. The requirement is to use Powerbroker, instead of Sudo, for Unix di...
What is best practice for ServiceMapping and update sets? Not all things are contained by update sets for ServiceMapping. Can some items be migrated via XML or will that cause more problem? Is recreating Business Service and Entry Point manuall...
Hi, I am trying to setup a business rule to auto add a user (Joe Smith) to a watchlist when the incident is assigned to the certain assignment group. This is what I have but it is not working. Also this should append the user not remove any exist...
Hi All, We use the date value of "updated" field (global) for reporting (e.g. Finding incidents that are open but haven't been updated in a month), but I need to retrospectively correct a field on thousands of records that has been calculating incor...
The warning as printed in the subject line is popping up in the Logfile section and related to Powershell / Wmi runnerIs this something related to shortage of resources on the mid server or is it just a setting which needs to be customized ?thanks Jo...
Is there a way to check if a port is open via a script? I just want to check if a custom port i have on my network is open via a workflow script.
Hi Guru's, Does anyone know what the performance capabilities are of a ServiceNow instance? i.e. How many concurrent users can login, log tickets at any given time? Is there any information out there regarding this
I am working with a client trying to understand how CI's like network adapters and IP addresses get set to a status of "Absent" if they are not being scanned any longer. We used a windows server in the lab as our test subject. We discovered it. L...
Hi, I'm very new to the community and to Service Now Event Management. I'm building a Ruby script that will post events to my Service Now Event Management instance. So far I am successfully, at least it appears so, events. The Events show up in...
Is there a way to check if the form is completely loaded and all the UI policies are applied before user takes any action on the page. In one of the instance user is on very slow internet speed so while form is loading he take action and hit submit b...
We have an issue where in the fields are showing sys_ids instead of String value after the incident are closed.The value are showing as sys_ids for the users who are not admins.However, for Admins as well the list view also shows the sys_id and if yo...