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How to know the version of UI in the servicenow instance?

Hello all,I could Navigate to System Diagnostics > Stats > Stats.but where exactly to find the version of UII found in the below link to locate the Build name, Build date, and Build tag which contain with dates but not versions.Upgrades Best Practice...

sridharan by Giga Contributor
  • 6638 Views
  • 6 replies
  • 3 helpfuls

MID Server timeout when testing JDBCProbes

Good morning, I'm having issues with our SCCM integration with the CMDB. I'm testing the jdbc connection and getting a timeout error. I can't find where I might increase the timeout value or if that would even resolved the issue. Any suggestions woul...

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Kevin50 by Kilo Contributor
  • 4241 Views
  • 3 replies
  • 0 helpfuls

Resolved! Default CI Binding not working as expected

Hi all, All our event rules use the default CI Binding (ie. none have the Override default binding checked). However I'm finding around 10% aren't binding as expected. The node on the event record is being set correctly with either the fully qualifie...

Bryan Graham by Mega Contributor
  • 2416 Views
  • 2 replies
  • 0 helpfuls

Resolved! SeviceNow Discovery SaaS

Does SeviceNow Discovery SaaS?  If so, how would it be done?  Any documentation would be helpful.  Thank you.

SteveJoe by Kilo Expert
  • 2765 Views
  • 3 replies
  • 2 helpfuls

Resolved! Unable to create alert from datadog event

Hi,   i am using datadog and event management integration to integrate datadog alert into ServiceNow. when alert gets triggered on datadog with @servicenow it created event under datadog event table and under events (em_events) but it is unable to cr...

Resolved! Priliveged Command not working?

I am testing Discovery on a Unix host.  I am getting the following warning message with my Discovery Scan.    Sorry, user xxx-xxxx is not allowed to execute '/usr/sbin/lsof -iTCP -n -P -F pcnfT' as root on UnixHost.site.corpation.com. - Exit status...

SteveJoe by Kilo Expert
  • 2445 Views
  • 2 replies
  • 2 helpfuls

Resolved! Discovering multiple CI's with the same Serial

I have tried to disable the serial identifiers by adding addQuery('cmdb_ci.sys_class_name', '!=', 'cmdb_ci_aix_server');to the 'Serial Number Table & Class Name', 'Serial Number & Class Name' identifiers but those identifiers are still running on my ...

sbolton by Mega Expert
  • 2131 Views
  • 4 replies
  • 2 helpfuls

Discovering Aruba 8320 and 8400 switches.

Hi Guys,I am trying to discover Aruba 8320 and 8400 switches. They are fairly new and the OOB configurations of sNow is not enough to discover them properly.Although there is a pattern called "Network Switch" do I still need to create a new custom pa...

Stefan Popov by Kilo Contributor
  • 1794 Views
  • 2 replies
  • 0 helpfuls

sys_ui_element and sys_ui_section

Hi,I'm implementing a CMDB with so many classes and I would like automatize some points:* personalization of the forms (with sys_ui_element)* personalization of the lists (with sys_ui_list_element)So I created a little test with a class and some elem...

Resolved! AIX sudoers error

Getting the following error on the AIX side: testacct : user NOT in sudoers ; TTY=pts/0 ; PWD=/home/testacct ; USER=root ; COMMAND=/usr/bin/procwdx 1112221 Please help.   Kevin

Kevin50 by Kilo Contributor
  • 1982 Views
  • 3 replies
  • 0 helpfuls

Flexera (FNMS) integration with ServiceNow

Hi All, We are integrating ServiceNow with Flexera Software "FlexNet Manager Suite for Enterprises" in London. Kindly share pre-requisites,design, firewall rules and roles needs to be provided to integration user. Regards,  Manish Nagar

manishnagar by Kilo Contributor
  • 3632 Views
  • 6 replies
  • 2 helpfuls