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Force a TLS version

Got caught up in a question from a great friend of our discovery family that had a security requirement to have the MID Server only accept TLS v1.2 no other, and thought it would be good to share the answer if anyone else may come across the same req...

doug_schulze by ServiceNow Employee
  • 4161 Views
  • 1 replies
  • 4 helpfuls

How to set unique key for a ci in discovery?

Hi, I configured mid server and discovery. While I am doing quick discovery, duplicate ci's going to be added. Please let me know how to prevent duplicate ci's adding to cmdb table. Thanks in advance.   Regards, Venu Suri

Venu Suri1 by Kilo Contributor
  • 2602 Views
  • 9 replies
  • 2 helpfuls

Actual Elapsed Percentage :Please let us know ?

Hi All,  I am very new to Service Now.I was going through the basic form of Service Now.Please let us me the know the formulae for the calculation for the following two field:  Actual Elapsed PercentageBusiness Elapsed Percentage  Thanks for your hel...

nishant_nit by Kilo Explorer
  • 4665 Views
  • 3 replies
  • 0 helpfuls

How to call Server API within a pattern?

I have to do a gliderecord query to get data in one of the patterns. I have tried 'Set Parameter Value' with eval of the below javscript(formatted with \n here for better readability). GlideRecord does not seem to get processed, control always hits t...

PN5 by Mega Contributor
  • 1629 Views
  • 4 replies
  • 2 helpfuls

Discovery creating the CI bypassing the mandatory fields.

Hi, We have make some fields mandatory for the Server Table at the dictionary level. Now the thing is after running the discovery it is creating the CI although the mandatory fields are blank. I already checked the system property glide.required.attr...

Insomaniac by Kilo Expert
  • 2161 Views
  • 8 replies
  • 2 helpfuls

Discovery is not working

Hi,I am using service now jakarta version and I am mostly using Service now instance for my cloud needs. I have configured service account and cloud account and I have configured discovery schedules for them. Recently I observed that one of my discov...

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How to know the version of UI in the servicenow instance?

Hello all,I could Navigate to System Diagnostics > Stats > Stats.but where exactly to find the version of UII found in the below link to locate the Build name, Build date, and Build tag which contain with dates but not versions.Upgrades Best Practice...

sridharan by Giga Contributor
  • 5658 Views
  • 6 replies
  • 3 helpfuls

MID Server timeout when testing JDBCProbes

Good morning, I'm having issues with our SCCM integration with the CMDB. I'm testing the jdbc connection and getting a timeout error. I can't find where I might increase the timeout value or if that would even resolved the issue. Any suggestions woul...

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Kevin50 by Kilo Contributor
  • 3336 Views
  • 3 replies
  • 0 helpfuls

Resolved! Default CI Binding not working as expected

Hi all, All our event rules use the default CI Binding (ie. none have the Override default binding checked). However I'm finding around 10% aren't binding as expected. The node on the event record is being set correctly with either the fully qualifie...

Bryan Graham by Mega Contributor
  • 1777 Views
  • 2 replies
  • 0 helpfuls

Resolved! SeviceNow Discovery SaaS

Does SeviceNow Discovery SaaS?  If so, how would it be done?  Any documentation would be helpful.  Thank you.

SteveJoe by Kilo Expert
  • 2139 Views
  • 3 replies
  • 2 helpfuls

discovery mid server placement

I am aware of the best practice to keep mid servers close to the locations where the devices are placed which need to be discovered. We are targetting 2 locations for now (A and B). I have provisioned one VM for A and another for B. The network team ...