We have had a business unit reorg and we need to change the names of 135 groups (i.e. TIS Support to Technology Support). I have to ensure that making this change will not affect any of the SLAs or other metrics. Your help pointing me to documentatio...
I'm creating import to Configuration mgmt, cmdb_ci_server class.i'm trying to log all different actions for the data, updates (few different options) and inserts.insert is easy, no problems there.but, update cannot be achieved as system pretends to b...
I'm new at Servicenow and I'm facing issues understanding the meaning of horizontal discovery log, like if port point entry is open for SCCM and so.
Hello Everyone,While restarting the Mid server , I am receiving below error message, "error 1069 the service did not start due to a logon failure" I have checked the ServiceNow mid server User credentials and the Service account logon credentials. Bo...
Can anyone help me out with this error? Do I need to request these ports to be open on my mid-server?
HICan someone tell me what are the privelages needed for a service account that we use for Discovery1. I have configured the service account as a Domain User2. Does it have to have to be a Local Admin for all Servers? If so how is that specified....
To ensure scans are successful without granting VMWare Admin level permissions since Orchestration is not required in this case, what permissions level in VMWare must be granted for the ServiceNow Discovery vCenter credential?Does read-only permissio...
we want to create discovery schedule setup in DEV system that ONLY uses SNMP. This is possible in service now by setting the capabilities (of the schedule or MID server, I can't recall which). This we would run against the IP space, block by block ...
Hi all, What's the best way to check the current action in a business rule? ie for a business rule that runs on insert or update, how can I test which action is actually happening for the current record? I was think of something equivalent to if (a...
I have different MID Servers connected to Edge Encryption proxies through an F5 load balancer. The MID Servers can successfully connect to ServiceNow using the internal URL for the edge encryption proxies but I keep seeing this error on the logs "jav...
Hi!In one of the integrations we are currently working on, we have the following structure: The target environment can be accessed and queried through rest (we just do 'gets' here) To access the target environment, we need to go throu...
We currently manually maintain iPad asset information in our cmdb in cmdb_ci_computer. We need to formalize the management of these non-discoverable assets which will no doubt involve creating a new class.Is anybody doing this already? I'm looking fo...
I'm parsing command output from an sql query into a variable (not a table or list, 1 position, no delimiters - so it captures all of the returned text as a single variable). When I try to write that to an attribute, it returns only the first entry, n...
What is the best practice for service accounts used by MID servers? I have one account per mid server right now and it gets hairy to manage whenever we want to add or subtract or modify a MID server with the user accounts.Is this the best practice,...
How many attributes need to be collected in order to create a CI via a horizontal pattern.I am trying a designing a basic pattern using SNMP and receiving the following when testing:Pattern does not lead to the creation of any CI, please check the ...