For the business rule "Sync Ops Status for CMDB CI" that is auto-updating the operational_status and install_status on a CI, I need to understand if this rule is part of CI Lifecycle Management, ITAM or some other process. I cannot find any informati...
Hello All, Has anyone implemented AWS services like below: Glue Amazon MQ SNS Elasticache We need to load the services as CIs in servicenow. Please let me know if anyone implemented this and share the approach. Regards, Shambo Maitra
We have a business requirement to create a catalog item that will be used to report on changes made outside of service now. The group will submit the catalog item, and the task should be created and then automatically close. Could anyone give me some...
Hi Service Mapping - Discovery experts. Question: MID Server setup: if you have CIs in four different data centers spread through different geographical locations would you start with one (HQ) or four MID server installation/setups? I welcome your ...
Hi All,I'm able to discover windows server (ws123), and user (svc_servicenow) also available in credentials table in servicenow. When I'm validating the credentials account in windows machine for local admin account, then I'm not able to find this us...
I am facing an issue preventing service mapping of Citrix XenApp based application in the way described here. https://docs.servicenow.com/bundle/madrid-it-operations-management/page/product/service-mapping/concept/mapping-services-citrix.html ...
We had setup of discovery last year on jakarta version. It was working fine earlier. Now, when we moved on Madrid, The Windows server discovery is giving errors/warning related to powershell probes. For example, windows - installed software probes ne...
Hi, Need help with reports. Using incident table is there a way to also list the alert information. I am able to use the alert table and get the incident information, however unable to generate a report using the incident table to capture the alert i...
Hi everyone, Here at the company we started with a list of applications in the Business Services list (cmdb_ci_services) and after some months, they decided to populate the same CI's in the Applications (cmdb_ci_appl), then we add a script include t...
how is stale data handled? do we need to work it through the CMDB health dashboard and configure additional remediation rules or is the CI record automatically marked as non-operational? We will be performing SCCM data pull, ServiceNow discovery (w...
I'm working on the cmdb health dashboard and to start with we don't want to use the staleness rules. I only found one ootb rule on the top ci class which i deleted. Then i ran correctness score calculation, cleared browser cache. But i still see non ...
CMDB Discovery uses the industry standard TCP 22 for Linux servers. We use TCP 22, but also use a second port for SSH on Linux servers. Is there a way of adding this additional port as a second avenue for the Discovery of Linux servers? We want Linu...
I can discover EC2 instances, load balaners , VPC etc. but I am unable to discover RDS instances running in AWS.Is it possible to discover the RDS instances in Isthandbul and Helsinki ?
Hi everyone. We have an upgraded instance which is now running Kingston. And there are lots of Windows and Linux server CIs already in the CMDB discovered using probes. Now we want to begin moving from probes to patterns as patterns are the future....
Hi, We have set up monitoring process where Events gets triggered from the monitoring tools. Which inturn creates alerts and Alert correlates to incidents. We have a requirement where when a CR is raised, for that CI during the planned start time an...
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