Out of the box discovery will update certain CI attributes, however what if I don't want discovery to update certain CI fields because I would prefer to update them manually all the time.One thing that strikes my mind would be to disable from the pro...
Hi, I need to display a msg if user language is "English". I am working with Var loginLanguage = g_user.getClientData("loginlanguage"); but the language value is undefined? my current language is English. Any help is appreciated.
Hello Everybody,I have a challenge that I was wondering if other folks had encountered and had some advice for me.Our Audit team has mandated that we separate sub-production from production environments; a network segmentation policy. At some point...
Hi, I am currently working on Discovery. As part of discovery, I am able to discover few storage devices but not SAN storage devices.From ECC queue, I can see device name and Model but it is not creating the CI record. I am getting warning as "Name o...
The out-of-box "Add User to Group" AD activity, results in failure and it's giving an error msg of "Exception from HRESULT: 0x80005000". I've done some research on that error code, and similar ones for this activity and many think it's some kind of c...
Hello - Need a little help. I am using the personal instance on Dev and I was able to pull the sys_documentation.list to filter to CMDB table. For some reason, this table is no longer found. Any suggestions?
I have an application catalog item which has an onchange catalog client script.The problem is that the onchange catalog client script won't execute, even when I change the value in the variable on the form.I've boiled it down to a simple alert for te...
My friend in the BRK showed me this handy little way to help prove a WMI connection outside the midserver but using the same components asking the question. This can come in handy when you can't figure out why you are having problems connecting to a ...
Hi all, We have run into an issue where we create duplicate CI's, I was wondering if anyone has come up with a solution that if the Serial number is empty, do not create the CI?
Dear all,I'd like to find a way to relate events and alerts to ONLY active CIs (active I mean CIs with "installed" status).In my servers' list, I can have more than one machine with the same name, one in "installed" status and other(s) with inactive ...
I am struggling to Discover network connected HP Printer Model IDs. I believe this is because I am discovering the Jet Direct Card and not the individual printer models. The model information is in the SNMP payload and I am familiar with creating...
Hey SNC,A not so bright question, but shameful or not here it goes - I have recently imported bunch of assets to our assets module. The strange thing is that when I open an asset form, most of the fields are read-only, even for me as an administrator...
As per the URL: http://wiki.servicenow.com/index.php?title=Role_Delegation#gsc.tab=0 I read the following:4.2 Preventing Roles from being DelegatedBy default, the following fields are not delegatable:adminpublicnobodyrole_delegat...
How do i add incident tickets to visual task boards ? - Can some one please help ?
In the Discovery data it seems it just has Manufacturer and Model Name - not part number; and to be honest, most of our hardware models do not have a Model Number. If we do populate our Hardware Models with a Model Number - do you create one with a...