Hello,I have a request to create multiple tasks from a workflow script depending on the items assigned to a user. There is no set amount of tasks that needs to be created, could be 1, 2 or 3, depends on the assets assigned. I am having a hard time ...
Recently found out that the VM Team, in their awesomeness, have been reusing computer names in different domains. My expectation is that as long as the Serial Numbers were different, then we should be seeing multiple CI's with the same name, in a d...
Hi,While performing discovery for data centers/Labs, I am getting the below errors for that target machine. Discovery Log Warning - Failed to access target system. Please check credentials and firewall settings on the target system to ensure access...
Dear All,I'm facing an issue in scheduling a report. We have few user, When these users run a report on change request table they are getting total number records in the report as around 1700.and when the same person scheduling this report he is rece...
The Qualcomm Service-Now team is looking to add a few members!Systems Analyst - This person would be responsible for meeting with customers and determining the best way to implement their requirements within Service-Now as well as Quality Assurance a...
In Service Mapping, we have following modules, what is the difference between Business Service and Technical Service.
Hi,We are testing Software Asset Management and integration of SCCM application discovery. I have added the SCCM server and selected discover. I am consistently getting the below error. I have examined the script and I am finding it difficult to iden...
I'm trying to parse text following ITOM > Service Mapping docs (Jakarta) while in Debug mode. Step 3 of procedure states: To define parse the file and extract the string as a variable from within Debug mode:Select the string to be parsed in the...
Hi All, In Discovery status, we see some of the status are marked as updated by MID server and some are marked as system. What is the difference between updated by mid server and update by system.In addition for a CI, we always see it as updated by M...
We are going through an implementation Event Management, and an open question is how to deal with outages that cause many incidents that may or may not be indicative of the root cause.Our implementation will be quite simple at the onset:An event sour...
I have a use case where a customer only wants to work on incidents instead of both alerts and incidents. They want the alert to close automatically. The alert rule is already opening incidents by setting the 'Auto open' checkbox with type=Inciden...
I have a record level ACL which provides read access to only the assigned groups and people part of assigned groups companies. It is working fine and only assigned groups and the department have read access to incident tickets When I impersonate t...
I am trying to include all our requested item variables in our email notifications. It's working great except when the variable is a reference like "Requested For" or "Application." instead fo the value I get the sys_id from the table its referen...
HiI would like some assistance in creating the following report:I want to show how many tickets were opened in a month for a particular Group (IT support)Here is my filter:Opened = This MonthandAssign Group = IT SupportHowever, that filter only shows...
My organization has a need to understand and gather LPAR information from a Z-series (Z-13) IBM server HMC for our CMDB. We have limited success getting to the HMC via SNMP discovery in that we can see the HMC but are unable to "walk" as in our net...
