Reporting - relative filter
Hello, Can someone point me to an explanation on the relative operator, when using date filter in reports?How can i use it and in which cases? Thank you!
Forum Posts
Restrict access to some attachments in the sys_attachment table to a group
Hi, I have a before query business rule to restrict access to some incident to a group and that works great. Now I am trying to restrict the same group to see attachments of those incidents in the sys_attachment table. I have I do not know how to...
How to index a field in service now?
Hello All,I want to add a filter on the source field of the syslog table.I want to remove the unwanted logs and check only the records where the source field is script.How do I check whether the source field is indexed or not?Please help.
Create new field in task table
HI,I want to create new fields in task table. Reason is so that i can use in all other tables which is extending since almost all tables extends from task. But how do I create any new field in task.I went to tables & columns, task->edit table->inser ...
ServiceNow Bandwidth per User
Hi everyone,This week one of our customers in which we are implementing ServiceNow asked me how much network bandwidth does a service now user consumes in average.Do ServiceNow have this statistic?Thanks and regards,Felipe
Resolved! Please help me in configuring pop3 email account in service now, as I am new to setting up email accounts.
Please help me in configuring pop3 email account in service now.
Resolved! Popup form when we click Order Now
Hi Experts, When user click on order now,I need to show a POP up containing text with two checkboxes as one of the variable like: Please confirm by ticking the box that a) the Contact you entered is correct b) you have changed the Contact in order fr...
ITIL Process Question regarding incident closure
Good Morning, This morning we encountered a Priority 1 Incident for a whole office losing their network connection. The cause was quickly determined to be a broken UPS. Once they bypassed the UPS, the network connection issue was resolved and the ...
Tickets being moved to different Assignment group
Hello.There has been an issue that has occurred twice in the last week and i was wondering if someone can provide any info on this:It seems that some user generated ticket, once resolved, are changed/ reassigned to a different Assignment group:, so l...
Resolved! How to override only the field label in extended tables?
Hi,I guess it should have been provided from SNC, but i do not want to do damage to the table fields (project task, change etc)...How can I override only the label of a field which is derived from bigger tables (for example: short_description)?Thanks...
How to copy an existing view from one instance to another
HiI have routine change view in one of my Dev instance. All i want to do it to copy over to another dev instance. is there any way to copy views from one instance to another?Any help will be appreciated.,thanks
Resolved! Loading MIBs: am I missing something?...
Hi, I'm trying to pull back additional Discovery data from some CI types via SNMP and it appears that the relevant MIB files are not included out of the box - one example is for a Nokia IPSO IP2450. So I found a MIB file on the OID View website ("NO...
Resolved! List Report - Average the data
My manager was attempting to create a list report and when he was using it, the list had a bottom piece where it averaged out the values. However we have not been able to reproduce this ever since. I having included a screenshot and have attempted to...
gs.minutesAgo with TZ consideration
gs.minutesAgo(-10) returns time in UTC format when used on a field in a template. It would be nice if there were some TZ consideration in a few new [period]Ago methods. Try these out in a date field on a template and apply the template:javascript:gs....
Difference between action.setRedirectURL() vs. gs.setRedirect()?
Is there any significant difference between these two calls? action.setRedirectURL(url);vs.gs.setRedirect(url);