ServiceNow Backpack
One of the benefits of ServiceNow employees is the superb ServiceNow Backpack, with the excellent logo Do you know if this backpack can be ordered from non ServiceNow employees?
Forum Posts
Resolved! Service Mapping fails with ""Service Mapping triggered the horizontal discovery to find the host 192.168.1.1, because this host was not in the CMDB"
I have a service map with an entrypoint https://entrypoint.lmco.com/overt. I attempt to run the discovery and I get the message "Service Mapping triggered the horizontal discovery to find the host 192.168.1.1, because this host was not in the CMDB. T...
Resolved! CMDB Checked In and Checked Out fields
I noticed that cmdb_ci table has a Checked In (checked_in) and Checked out (checked_out) fields out of box. How were these fields intended to be used? What were the use cases that ServiceNow had in mind for them? Are there out of box functionality/...
Resolved! Discovery - How conditional script field works in the Classification?
Hello, I am trying to understand the conditional script field in the classification stage. Below is an example of windows classification. I just wanted to know how/where discovery check for these conditions like values.get('isHyperV')=='true', gs.get...
Can't manage to map a service
Hi! I've been training myself on my sandbox instance on ServiceNow (especially with Service Mapping) and I've decided to create a "Web Application", it's pretty basic honestly. I've coded several PHP Websites on my Virtual Ubuntu Machine on my Apache...
How are users related to groups or roles?
Can anybody answers this? How are users related to groups or roles? One to many relationshipsMany to many relationships ?
Discovery: How to create a relationship between a Virtual Machine and a switch?
Hello, We would like to see the IP Connection::IP Connection relationships between a virtual machine server and a switch or even a router. It doesn't work for us, and after a discussion with our Vcenter team, I'm nearly sure it's logic and due to th...
Resolved! How to activate plugin com.glideapp.itom.snac?
Hello, I'm new to ServiceNow. I have a Dev instance from my developer portal. I'm trying to integrate my AWS account to ServiceNow and see all the running instances and cost using Dashboards in ServiceNow. For this I'm doing ITOM using guided setup a...
Resolved! Email only for events in Event Management
What would be best approach to send email for events in Event Management(EM). Using event rule we can process events/extract required data, bind to CI and using alert rule we can auto-open incidents further use script includes (EvtMgmtCustomInciden...
Ways to validate data in the CMDB without Discovery
Does anyone have any ideas to QA data in the CMDB when Discovery is NOT turned on?
Resolved! Pattern Designer - Filter Table question
So I'm trying to filter a table in the pattern designer and having a difficult time getting the results I need. Here is an example of the data: TableXcol1col2col3TableYcol1The column in Table Y matches data that exists in, let's say, column 2 of Tabl...
Resolved! How to hide empty variables in approval form
Hi All, Below is the UI macro (approval_summarizer_sc_req_item) we are using.This one is modified not OOTB code. In this ui macro how to hide empty variables>please provide any information <?xml version="1.0" encoding="utf-8"?><j:jelly trim="true"...
Resolved! Event Management - Auto Close Alerts
Hi Community,Forgive the newb question please We have just had Service Now Kingston installed and have various stream of the implementation project working in tandem. I currently have the event mgmt stream and have a question that i cannot work out ...
how do you hide a formatter
I have a Formatter for a UI macro for a knowledge solution...i would like to make it so only people with a given role can see the formatter.Is there an easy way to remove the formatter from the form if someone doesn't have a specified role?
Resolved! Service Mapping - Connection to Oracle DB endpoint is failing
Folks, doing a service mapping on a BMC Control-M Enterprise Manager app. As an entry point, I use TCP with host and port information. There is a pattern already available. Control-M Enterprise Manager is getting discovered and mapped. The deviation ...
