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How would you get the risk assessment calculate on a change request to populate as soon as you click submit on the assessment so you don't then need to click the UI action to calculate? I tried piecing both the UI actions together (see below) but it...
Hi All,I am new to service now. I manage two service desks, However there is a challenge I face with reporting and none around me seem to have an answer.60% of the tickets are raised through Self service . Self service ticket is assigned to our que...
I am unable to find Web Services check box in a Business Rule form, however it can be seen in Form Layout list.I feel like if it has any business rule or ui policy to appear in certain condition !!Can someone let me know how to identify if a field ha...
Hi I am working on Calgary version of service now and have Service Now discovery in place. we are going to use SNOW discovery for software license management. When I started my discovery on window servers, some of the software data is getting popu...
When several midservers are grouped in a cluster, when you want to use these in a discovery schedule you put the name of one of the midservers in the cluster into the "MID Server:" name in the discovery schedule.Say I create a cluster (type load bala...
Hi All, Could you share how to export / extract all the attachments from incident, problem and change tickets. Thanks
I am trying to develop a report in Service-Now that will bring back any Incidents that were Resolved/Closed and then reopened by an end user. I have a rather simple way in place which involves exporting a list of all incidents to Excel and then looki...
I have created a variable set "requestor Info". there are 3 variables, i.e., requestor's name, email ID and phone number as variables in it. I want to autopopulate these variables with the logged in user details correspondingly. How can I achieve it?
While adding members to a visual task board, it does not accept UID (user id) of the member (perhaps we need to enter user's full name in order to add). It makes lot difficult to add each and every member by their full name. Is there a way to add mem...
We have found that the Fully qualified domain name (fqdn) on several of our Windows servers is not set correctly after nightly discovery is ran. Our Windows admin is asking which specific command our discovery is using to pull that information so h...
Is there a way to add the Attachment History to the Activity field? We would like a record of all attach/unattach activity for some of our records.
Hi all, I have tried to configure the label (for a field called State, which is an OOTB field) on a project page. The metadata (Hover text, URL link, etc) of all the other fields on the Project page are being stored under the Project [pm_project] tab...
I have successfully been able to create a UI Action that creates a URL with specific parameters that I pass to a catalog item and then will be rerouted to the item. The catalog item opens with no issues and is then populated with the specific paramet...
We are looking to upgrade our production instance from Geneva to Helsinki, but prior to doing so, we have been looking through the Upgrade Monitor and noticed that we have a significant number of Skipped Updates that need to be reviewed. As you ope...
Hi all, I have a strange problem in my ServiceNow instance. When non-ITIL employee users try to look at Request Items they are on the watch list for, they see an error message stating "Security constraints prevent the display of this record". I've ...
