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I am discovering across multiple sites with different requirements.While one set of sites is OK with one set of probes, other sites require that only a minimal set of probes take place.For example, the Linux Classification will trigger 15 probes (inc...
I am struggling to overcome this particular issue.I have alerts that I am creating from events coming from a monitoring tool. The events that create the alert don't contain any customer name. So I created a custom table called customer_data_Lookup . ...
Hello Everyone,I am running discovery for UPS and able to discover few UPS but for most the UPS I am getting SNMP - Classify: 0 OIDs in ECC queue and warning as SNMP probe timed out. Target is either unreachable or there are no valid credentials fo...
Hi there,We have a requirement: when user replies to scheduled report email (sysauto_report) table, a record should get inserted for a custom table. I have created inbound actionon table: sysauto_reporttype: Replyscript: a glide query to insert the r...
Hello!Im looking for a way to generate tasks on a montly bases and assign them to teams to handle BAU infrastructure management. I have been playing around with visual task boards for this but its beginning to feel like im using a screwdriver to hamm...
We've had some inquiry from our Server Operations team to discover and list NIC's for Servers. Some servers have one, but we have up to 4 on a server and they would like discovery to find the NIC's and list them on the form. Has anyone done this ...
Has anyone started to capture Non Discoverable CIs in CMDB (i.e. applications)? I would like to know a few things....1) what is your validation strategy?2) what is your remediation strategy?3) who do you consider the best data owner?I am starting to ...
I see an issue in my Discovery results - version name of the discovered SQL instances isn't getting populated on the database instance CI form. When i access the XML payload in the Input record of "MSSql DB On Windows Pattern - Horizontal Discovery...
I was looking through the new documentation for any mention of data discovered by the Azure discovery functionality within Servicenow. I checked the familiar area for data collected by Discovery but none of the Azure nor AWS stuff was covered. The en...
Hi All, Can Anyone give me any idea about DCIM Integration Set up? Thanks in Advance. Regards,Swapnali
In the Wiki it is exemplified how to use the Email (email) field in the User (sys_user) table as the uniqe identifier between the user records in ServiceNow and the AD.We tried to change this into using the User ID (user_name) field instead. - but we...
I noticed two "issues" in our dev instance the other day with the updated identification rules.Rule 1 is correlation IDRule 2 is Serial Number and Serial Number TypeRule 3 is Serial NumberI swapped priority on Rules 2 and 3. Here's the issue I ran ...
Using Istanbul...When scanning a single network device with multiple IP addresses from a single discovery job, my understanding is the identification phase will recognize these IP addresses are on the same device and will only discover the device usi...
Hi,Im trying to figure out how ServiceNow is using the start conditions for SLA. I think I have a very simple SLA that shouldnt be so hard to do, but I hit a brick wall.I want a SLA To start when then Incident is created and stop when I hit state "Wo...
Hi, Is there a way to customize how glide.pop3readerjob.create_caller automatically creates users in Service Now. e.g.from Edgar Evangelista<edgar.evangelista@xyz.com> Service now should pick up:Edgar = First NameEvangelista = Last NameUsername ...
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