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getDisplayValue() not working in a catalog client script

We are currently on Dublin patch3 and I am trying to set up a catalog client script where when a 'requested for' person is chosen I want to write some of the information from the user record to read only variables.   The problem it seems is that the ...

Matt Small1 by Tera Expert
  • 35369 Views
  • 7 replies
  • 3 helpfuls

Resolved! Client Callable Business Rules

I'm looking for more information about what exactly a business rule marked "Client callable" true does differently. I've searched through the Wiki, but did not see any explanation on the capabilities, advantages, or meaning of this check box for busi...

kungfuu72 by Giga Expert
  • 6907 Views
  • 2 replies
  • 2 helpfuls

Reference Qualifier "Does not contain"

Hi,I have created a u_type field on the a reference table, I have then added Reference qual:typeCONTAINS......... which works fine and only displays the values in the reference field where the type is as specified, however, I would like to say typeD...

Vendor Contact Information

We just moved to Eureka.   To add a vendor contact name, it seems we need to have "Vendor Performance" activated.   Is this correct?  Thanks.

KenMoore by Kilo Explorer
  • 2853 Views
  • 5 replies
  • 0 helpfuls

Adding Reference Fields to Reports

Hi all,  I'm setting up gauges for ITIL users at my organization. Basically, I've created a report from the TASK table so they can see Incidents and Requested Items that are assigned to a group but not a specific individual. The feedback I've receive...

ben_kahn by Kilo Expert
  • 3690 Views
  • 3 replies
  • 0 helpfuls

Tracking Changes In Production

I'm interested in knowing how your servicenow admins are tracking who is making changes to your production instance.   We are running into a problem were defects are popping up on items that were working fine.   We are on schedule where we only push ...

Scheduled Report Didn't Include attachments

I have created a scheduled report and attached few excel files to it but when I executed the report recipients are not getting any attachments..mails sent without attachment?Does any one come across this issue before?

SnowDEV2 by Kilo Expert
  • 4339 Views
  • 7 replies
  • 0 helpfuls

is there any way in ServiceNow to check script performance?

Hi Everyone,I want to know performance of ServiceNow then is there any way in servicenow?  Suppose i have written a business rule, client script and more script . so basically how we can measure the performance in respect of this script in servicenow...

m_servicenow by Kilo Contributor
  • 3845 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to create a table or modify table columns

Hi, I am new to ServiceNow and I'm just playing with it to see how it works. I have three questions:  1. Using this demo ServiceNow how do I create a new table or set up its columns? I read the documentation Creating a Custom Table - ServiceNow Wiki ...

795619 by Mega Contributor
  • 7453 Views
  • 6 replies
  • 0 helpfuls

Resolved! URL field question

Hopefully this is an easy one for someone.   I added a URL field to my form for users to put specific web addresses (e.g, www.google.com).   When they click on the URL, it is appending our instance name before the address (e.g, https://instancename.s...

akillius by Kilo Expert
  • 2836 Views
  • 8 replies
  • 2 helpfuls