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Discovering SNA and NAS storage devices

To discovery SNA and NAS storage devices: What is the SMI-S provider to collect SAN and storage information.  Is there a list of SMI-S provider/application available for each storage type?   Does ServiceNow provide the list of supported SMI-S provide...

franknj by Kilo Contributor
  • 2491 Views
  • 1 replies
  • 1 helpfuls

Issue with IP Switch discovery

Hi All, I have a weird issue regarding IP switch discovery. Hope I will find out solution here. We are able to discover the IP switches with all relevant information. But for few of the Switches , it is creating a CI with all information except name(...

How to integrate Icinga and ServiceNow.

My requirement is to pull the Icinga alerts.  Does anyone know the API details to fetch alerts from Icinga? Is it possible to edit existing Nagios connector for this purpose?

sahithya by Kilo Contributor
  • 3118 Views
  • 1 replies
  • 0 helpfuls

Resolved! WAP/Wireless Access Points not discovering

Hello Everyone,I am unable to discover WAP devices. I had chat network team, they mentioned "ICNP credentials are require to connect WAP devices" but ServiceNow doesn't have ICNP credentials type. When I am using SNMP credentials, I am not able to di...

Azure Discovery and service mapping

Hi Everyone, We discovered the azure components and need to create a service map. Have no idea how to proceed further!! if anyone did service mapping for Azure Environment please help me on this!! Thanks in Advance.   Lakshmi  

prasanna199 by Kilo Contributor
  • 2627 Views
  • 5 replies
  • 1 helpfuls

Resolved! Javascript.wrappedexception: wrapped ConversionError

Hello I have a an IF statement in a workflow that checks for location of three different variables in a catalog item.  However I am getting the following error (attached): Fault Description: org.mozilla.javascript.WrappedException:Wrapped conversionE...

eleung1 by Kilo Expert
  • 2705 Views
  • 4 replies
  • 1 helpfuls

Email is send-ignored (skipped)

Hello Guys,Seems to be some issue in email notification. this is how it looks, its send-ignored.I checked the error string and its blank.Email weight is 0User profile looks good.Email logs also not showing any reason why its skipped.What could be the...

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Nik Amy by Tera Contributor
  • 10011 Views
  • 19 replies
  • 8 helpfuls

Resolved! Account credentials for discovery account

We are planning to deploy CMDB / Discovery to our estate -  One of the early phases will be the discovery for the CMDB - to do this we need to create "discovery accounts " on every server.  This will take a long time in our compoany so I wanted to ki...

LesM by Kilo Contributor
  • 7819 Views
  • 2 replies
  • 5 helpfuls

Discovery of Middleware CI and Reconcilation

Hi All,We are in a process of reconcilation of Middleware CIs from SNow CMDB.My query is how can we identify the Middleware CI is active and running on the target Server?For example, assume there are 4 Weblogic CIs running at Unix Server and the same...

Boobalan by Mega Expert
  • 2055 Views
  • 2 replies
  • 0 helpfuls

Add user to group via workflow

Hi All,I just want to know if it is possible and how much effort is required to get the following working. We have allot of requests for ServiceNow access in our company and we would like to automate this process via a Workflow. I want to create a ne...

Clinton F by Tera Expert
  • 5234 Views
  • 15 replies
  • 5 helpfuls