Using EurekaI am trying to craft an inbound action script to scrub the body of an inbound email and create an incident with the desired fields populated and routed to the appropriate groups.Below is the inbound email; body starts on line 6:From: Repo...
Hi guys,I would like to count the number of users with at least one role on table [sys_user]. How can I achieve that?I filtered "roles is anything" and get no results at all.I should at least get 10 users with role(s).
Is there a list that contains a description for the fields in ServiceNow as it relates to Configuration Management?
Hello there,I have a requirement to selectively restart a workflow context associated to an Incident record. This can be done by either restarting the workflow context or even by deleting & creating the workflow again. I can see from wiki and forums ...
when i open events there is a field name "Processing Duration". what it is for and how it populates time?
Hi All,I want to be able to highlight a specific field in list view. I tried Defining field Styles and followed the Wiki Defining Field Styles - ServiceNow Wiki but it does not seem to work. I tried using javascript for the value field but still does...
I have three ServiceNow environments, and I am wondering if the best practice (/what does everyone do?) is to have MID servers specific to each environment or MID servers that serve all environments - development, QA, and production.Right now we have...
Updated to Helsinki Patch 5 and now am unable to pull update sets from Dev Server. When pressing "Test Connection" am getting "It is not possible to register the instance you are on as a remote instance". Has anyone seen this error or figured thi...
Our company is changing its Change Management process and they want to deadline to be during the week on Tuesday at 12:00pm. Those changes will be approved by the change manager on Wednesday at 2:00pm at the Change Management Meeting. It needs to be ...
Before we enabled Service Mapping, we imported and manually created about 800 service definitions. We imported them to the Business Service [cmdb_ci_service] table. Much of the data entered are non-discovered information such as managers, owners,...
I have a situation where I am successfully discovering some switches and even though there is an affinity to an SNMP credential, discovery is still attempting to discover it first using my SSH credentials. I am assuming this is because SSH is turned ...
All,I can see my out/in responses in the ECC Queue to the execution of this script. var r = new RESTMessage('asdf', 'post'); r.setStringParameter('attributeName', 'asdf'); var response = r.execute(); However, the input queue entry always errors with ...
Hi, Could any one please guide me on how to delete all records from cmdb_ci_computer table using Glide Record query?( I have tried using "Delete all Records" By going to Tables and Columns but it is not deleting all records at once.) Thanks and Reg...
Hello! Here is what I am trying to accomplish. In this specific scenario I want an "Event" generated every time a email comes in with a system error. I then want to create an "Alert" on the 4th email that occurs in a 60 minute window. Here is where I...
Looking for a way to get the current ServiceNow instance from the Server Side or Client Side in a Service Portal widget. We are building a mailto link and I want to grab the instance name and url for use with the mail to. Only way I can think of ...
