what is the back up procedure for Service Now
need to know what the back up proceddure is CLOUD backup for ALL services.
Forum Posts
Resolved! CMDB populates CI name in lowercase
All, Our CMDB is being populated with the CI record in lowercase. Is their a way that we can get the CI to discover in the proper case of how the device is configured?
ServiceNow Integration with BigFix
Hello everyone, We are planning to integrate BigFix software data with ServiceNow discovered software data. Now, we need some guide lines on how to perform this integration so we can plan for the requirement. Response is appreciated.Thank you,Rajeev ...
Setup Event Management
I am a newbie in Event management and I can't understand how it actually works.I have a Linux-server and I'm trying to set up a monitoring of some services and availability of host. From my understanding: I need to create a new "Connector Definition"...
Record not found
I have a user that has an INC0026951 in her groups open INC. However, when she tried to open it, she gets a "record not found" error. When I log in as admin to delete it, I can not find it, I get a "record not found error so I am not able to delete i...
How is the short description in an Incident populated from the alert?
For Event Management we are sending events to ServiceNow using the REST api. There is only one field for description appropriately named Description. When an event moves to an Alert and then to an Incident, the Short Description is added. I would lik...
Asset Management of Cables and Adaptors
Hi,Does anyone have any experience or recommendations for how to manage items such as Ethernet cables, HDMI cables, HDMI > DVI adaptors etc.? We want to be able record how many we have and how many are in use and how many are in stock and where. We i...
How to get a subflow return value
In my scenario, I have two workflow's (call them A and B).The main workflow,'A', calls the subflow 'B' (as a workflow activity). In the workflow activity where I call subflow 'B', I set the 'Map return value' to a variable that I created, called 'sub...
Help needed with gs.dateDiff() to calculate difference between dates
Hi,I want to get difference between two fields using gs.dateDiff(field,field,false);Here is my BR which will be executed after insert/update on table: myFunction();function myFunction() {var endtime = "";var now1 = "";var extra_time="";if (current.u...
SSH_Connection_Failure. Timed out while waiting for SSH protocol ID string
I have an SSH probe that logs into an F5 and issues a couple of 'list' type commands.-- The SSH probe does have the "allow_unsupported_shells" set to True to deal with the F5 TMSH shellWhen I test the probe against and F5, it runs just fine and gives...
getControl not working in Portal .
getControl not working in Portal .var e=g_form.getControl('fieldname');Giving Null value in Portal.
What is the reasoning for two separate view rules for IP Switches?
In an effort to uncover an inexplicable view rule in our CMDB, I found when looking at our IP Switch CIs that I was unable to right click on the CI to change the "view" of the CI from Default view to Compliance view.According to our Developer there a...
Resolved! How can I find out whether a task is workflow-generated?
Hey folks, Newbie here...I'm wondering if there is a way that I can tell whether a task is workflow-generated? I had hoped that there would be a "created-by" field which would indicate some system account, but the only field I can find like this c...
Resolved! My Assets view in ESS
Hi,I would like to ask how can I display the assets owned by the user who is currently logged in on the computer? Please see attached screenshot:Here's what I've done so far:- Created the Page and the view of the Page and also added the link on the M...
Discovery Identification & re-classification
As per our requirement whenever we receive servers from a vendor (DELL/HP/IBM), We have to import them into server class(cmdb_ci_server) with serial number and asset tag, later the build team will install Linux/windows OS into those servers.If discov...
