We have CIM credential for Pure Storage,NetApp,EMC VNX . Issue is when we scan for Pure Storage device it always trigger a NetApp CIM credential .So,when we InActive NetApp Credential and try to scan same device then it trigger Pure Storage C...
How can I make the message key unique so that a new alert/incident is always raised from a certain event?Generally we use the default behavior so that related events are linked to a single Alert via the Message Key however we have a new requirement f...
Hi allWe use the Locations Table as it is designed OOB to leverage Location Data to the user in Incident Management and so on.We populate the Locations Table from our own Active Directory and the CRM system to have this data manged automatically.In t...
We're running a discovery to scan for Hitachi Storage Servers G1000s. The CIM probe runs and creates the WBEM Service CI but errors when Identifying the Storage Server CI. We repeatedly see this error in the discovery logs. Any idea what this means?C...
Hi,I tried to discover a windows device and getting the error message "Connection failed to WMI service. Error: Permission denied".I am getting the data from device when I run the below command in MID server host's command prompt. ...
Hi,I am working on Helsinki version and discovered Windows and Unix devices. On server form RAM label is in Gb but value appears in Mb. Please help me how to convert Mb value into Gb value before populating the RAM field.Regards,Nick
Hi,I have created an order guide and it contains 2 catalog items .When I am submitting the request then the variables present in Order guide is not present in variable section of RITM (Understandable as it capturing variables only of catalog item ) b...
On the user form, there is a field for email with an envelope next to it. This is a specific field type 'Email' but this does not seem to be a general field type available on other fields. I would really like to be able to enable this field type ...
In Eureka patch 6. There is no CMDB class that suits Blade Chassis or is there?I'm going to ask my internal dev to create a new class to manage Blade Chassis. Has anyone met any challenges with creating new classes?ServiceNow why don't you have Bl...
What are the ways to export CIs and mappings (e.g. CSV, XML, Excel, DB, ...) in Service Mapping?Thanks!
Got a new error today while running discovery which I couldn't find on the community or on wiki.Get-WmiObject : Could not get objects from namespace root\default. Access deniedAt C:\Users\test\Downloads\mid.jakarta-05-03-2017__patch2-07-25-2017_08-11...
Hi,We are facing issues during discovery when the payload attachments that are getting are more than defined size. Seen some properties like below, where payload sizes can be modified but might put instance at risk as per KB0552119 . So wanted to kno...
Hi AllI am working on a orchestration to create user in OKTA using Orchestration. While this is working as intended, that its creating user and its passing all the information we have, the field for Department and Manager (both are a reference field ...
Hey everyone! I had a question on what is the minimal permissions that Discovery needs to gather data on window devices. We are using CyberArk as an external storage and the security team refuse to provide the permissions that ServiceNOW recomme...
Hello SN Comm,I have a UI Action which needs to be displayed only when there is a value in 2 fields ie Point 1 & Point 2 (without saving the form). If these fields are empty then the UI action should not be displayed.I have set the UI Policy like i...
