Vendor table out of the box?
Is there any vendor table I can use out of the box? if not, I need to create this table.I want to create a field called: external_ticket_vendor in task.form, can this field be a reference to the vendor table?
Forum Posts
C# API Access Unrecognized message version
Adding some automation to how virtual servers are provisioned here and I noticed some odd behavior and am hoping someone can help me out. System.ServiceModel.EndpointAddress RemoteAddress = new System.ServiceModel.EndpointAddr...
Resolved! Process Classification Script Magic
So doing a deployment my friends had a requirement to trigger specific probes based on the type of unix device it was. Being a very secure environment they had some servers that had very restrictive shells where only specifically formatted commands w...
help with Reporting on Discovery Results
I have been struggling with this for a few days, and would love any help I could get. I've looked everywhere, I can't find anything that I've been able to work with.I am trying to build a report that shows a listing of the devices on the network that...
How to use a "isMemberOf" function in a Workflow
Hi,I wonder if someone has done that before. In a workflow for a request item, verify if the person that opened the request is member of two specify groups. here is what I have so far, and error that I got in the Flow //Verify if the user that op...
Resolved! MTBF
Hi All,Can anyone suggest me how to create MTBF Report for incidents?Regards,Kumar
Resolved! Duplicate entries in activity log
Hi, In my service request activity log all the updates on form are displaying twice on activity log. I checked for following possibilities which might be causing this issue: 1. Any "Before" Business rule containing "current.update()" : No s...
Discovering servers in different domain
Is there a clean way of discovering servers in a different domain? From what I've read, best practice is to install a MID server in that domain but i was wondering if there was a "good" way as a temp solution.
Script error in sensor: TypeError: Cannot convert null to an object.
We're seeing a lot of the following when discovering net gear with SNMP. Does this look familiar to anyone? Any idea how to fix?Error - Sensor error when processing SNMP - Classify: TypeError: Cannot convert null to an object.Warning - Script error i...
How do I create a report of all impacted services and there current open change requests
I have added the related lists of affected CI and impacted services to the change request form and also on the business services form added change request as the related list but for the life of me I cannot create a report of all impacted services an...
How do you set the CI of a catalog item?
I am trying to set the configuration_item for a catalog form. I figured all I'd have to do is create a new field on my form named configuration_item and it'd feed it's way through after the form is submitted. That doesn't appear to be the case. How ...
How to find logs of table update
I have a situation where some entries have been added in Department table and I am not able to trace how they came there.I have checked the transaction logs, but it doesn't show any log for a values got inserted.Could anyone please suggest how to fin...
Resolved! How to add affected CI's to email notifications using Notification Email Scripts
I am a newbie and am trying to create a script in Notification Email Scripts (Eureka Version) that I can use in any email Notification and/or Template. The affected CI's list resides in the task_ci table. Within the task_ci table there is a field...
Software Installations - "Last Used" Field
Looking at a Computer CI, and looking at the Software Installations tab under that CI, and the "Last Used" field is empty. Expecting to see a date displayed here representing the last date that piece of software was used on that computer. The t...
What controls This Week/Last Week in reports
Hi Does anyone know what controls This Week/Last Week? Our week starts Sunday to Saturday, however it seems that the conditions in reports for This Week/Last week start Monday/Sunday.Is there anyway of changing this?I have set glide.ui.date_picker.fi...